Top 9 Operations manager Jobs in Bowling Green, Ky

Operations Manager
Averhealth —Bowling Green, KY
- $60,000 - $65,000 a year
- Management
- Mid-level
- Office
Quick Apply
9d
Sr. Manager, Plant Operations (171969)
Colgate-Palmolive —Bowling Green, KY
- $124,000 - $174,000 a year
- Bachelor of Science
- Engineering
- Travel
- Profit sharing
- Paid parental leave
Faculty (Part-time) - Operations and Supply Chain Management
Western Kentucky University —Bowling Green, KY
- Part-time
- Classroom
- Doctoral degree
- Mid-level
Operations Management Trainee
Tyson Foods —Franklin, KY
- Full-time
- Background check
- Travel
- Computer skills
- Relocation assistance
- Dental insurance
2d
Manager, Product Content Operations
Holley Performance —Bowling Green, KY
- Full-time
- 7 years
- Office
- Team management
- Paid holidays
- Disability insurance
Quick Apply
bealls Operations Supervisor
bealls —Franklin, KY
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
Quick Apply

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Ball Corporation —Bowling Green, KY
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Operations Manager

Averhealth -
Bowling Green, KY

Quick Apply

Job Details

$60,000 - $65,000 a year
9 days ago

Qualifications

Quality control corrective actions
Performance monitoring
Team member evaluation
Management
Procedural guides
Standard Operating Procedures (SOPs) implementation
Coaching
Service scheduling
Staff scheduling
Compliance audits & assessments
Gap analysis
Team scheduling
Performance feedback (performance evaluation method)
Metrics Reporting
Mid-level
Incident Escalation
Managing clients in a customer support role
Task prioritization
Decision making
Compliance documentation
Quality compliance management
Drug and alcohol testing regulations
Customer support ticket management
Organizational skills
Equipment malfunction response
Conducting training sessions
Logistics inventory management
Overseeing audit functions
CRM system proficiency
Operational excellence initiatives

Full Job Description

The Operations Manager is responsible for overseeing service delivery, performance, and execution across assigned Patient Care Centers (PCCs). This role focuses on internal operations: ensuring compliance with protocols, resolving field-level issues, supporting site staff, and executing service commitments based on customer tier level. The role was created to streamline field execution and improve operational consistency across the organization.

Position in the Org Structure:

Reports to the Regional Manager
Works closely with Account Managers, Customer Service, and Internal departments (Training, IT, and other support teams)

Key Responsibilities:

PCC Oversight & Performance
- Monitor daily operations to ensure testing is completed accurately and on time
- Support site scheduling, staffing, inventory management, and process adherence
- Conduct regular check-ins with PCCs to reinforce expectations and ensure SOP compliance
- Monitor testing volume trends across assigned PCCs to ensure staffing and scheduling align with demand
- Notify upper management of significant increases or decreases in volume that may impact staffing, logistics, or service levels
- Conduct training or retraining as needed

Conduct performance reviews for assigned staff

Issue Resolution & Escalations
- Troubleshoot site-level problems such as missed pickups, supply shortages, or equipment failures
- Act as the first escalation point for PCCs when they encounter operational barriers
- Partner with Customer Service when field issues impact ticket resolution or service delays
Execution of Tiered Service Model
- Prioritize workload and responsiveness based on customer tier (e.g., Tier 1 co-located sites vs. Tier 3 virtual sites)
- Ensure Tier 1 accounts receive high-touch, proactive support and daily review
- Maintain baseline service quality and timely response for all customers, regardless of tier
Operational Consistency & Compliance
- Ensure sites are operating in line with internal protocols, safety standards, and chain of custody requirements
- Identify trends or repeated failures and implement corrective actions
- Provide coaching and support to improve PCC performance and operational reliability
- Conduct or oversee monthly audits for each location
Systems & Documentation
- Utilize CRM, Freshdesk, and other tools to manage workflows, track resolution times, and document site needs
- Maintain visibility into ticket volumes and coordinate internal follow-ups to reduce backlog
- Capture process gaps and recommend updates to SOPs or tools based on field activity
Collaboration Across Support Teams
- Work closely with Training, Logistics, Compliance, and other departments to ensure cohesive service delivery
- Communicate clearly across functions when PCC needs impact broader operations
- Provide feedback loops to internal teams based on site-level performance trends

Travel Requirement

This is a field-based office role; not remote
Requires at least 75% travel to assigned locations, including weekly visits to assigned PCCs and co-located locations.
Responsibilities include conducting audits, providing on-site operational support, coaching site staff, and resolving issues in person

Ideal Skills & Experience:

In-depth understanding of drug testing protocols and operational workflows
Strong problem-solving and decision-making ability in a fast-paced environment
Familiarity with performance metrics and operational KPIs
Excellent organizational skills and ability to manage competing priorities
Comfortable using support platforms like CRM or Freshdesk
Field operations experience strongly preferred

Primary Goal:

Deliver consistent, compliant, and efficient service across all assigned PCCs by owning the operational side of customer delivery, resolving issues quickly, supporting site teams, and driving process consistency that aligns with our centralized service strategy.

The responsibilities outlined herein are representative of the role but not all-inclusive. Employees in this position will be required to perform additional duties as assigned or necessary to meet the needs of the organization.

Quick Apply

Refine Your Search

operations manager jobs in bowling green, ky

Operations Manager

Sr. Manager, Plant Operations (171969)

Faculty (Part-time) - Operations and Supply Chain Management

Operations Management Trainee

Manager, Product Content Operations

bealls Operations Supervisor

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