If you are viewing this job listing from a job posting board (indeed, LinkedIn, etc.) and wish to apply for this position you MUST do so directly through our website. If you apply through Indeed or LinkedIn, your application WILL NOT be complete and you will therefore not be considered for the position.
Please submit a cover letter with your application to let us know why you're a good fit for the role.
Job Opening Date: April 2, 2026 - Multiple positions available.
Job Status: These are contract positions & can be part time or full time, 20-40 hours/week
Shifts: Primarily late night and early morning shifts. We are currently hiring for the two shifts below:
12:00am - 5:00am
5:00am - 9:00am
Wage: $27.50/hour
General Summary of Purpose of this Position:
The Emergency Shelter is a program operated through HRDC that provides community members with a place to shower, do laundry, obtain day storage, access shelter, engage with supportive services, and receive referrals to community resources. The shelter provides a launch pad for community members experiencing homelessness to increase access and opportunity to more permanent housing solutions.
Overnight Staff ensure guests are treated with dignity and respect, provide a safe and supportive environment to shelter, and enforce community expectations uniformly and consistently. The overnight staff are often the guests’ first interaction with HRDC and set the precedent for reasonable expectations for service delivery.
Primary Job Duties and Responsibilities
1. Direct Service (45%)
Supervises facility activities to ensure safety of residents.
Responsible for knowing and following the shelter’s policies and procedures and enforcing rules uniformly and consistently.
Conducts in-take and orientation of guests, including providing advocacy, resource referral, risk assessment, and crisis intervention as needed.
Assists in maintaining the facility in a clean, sanitary, and safe condition.
Submits maintenance requests and supply needs timely while communicating such needs with their supervisor
Performs opening and closing duties including distributing and setting up supplies at night and cleaning up and re-collecting the previous night’s sleeping supplies in the morning.
Respects strict code of confidentiality regarding guests and fellow staff members always.
Responds appropriately to needs and crisis situations, such as mediating basic interpersonal problems between residents and contacting emergency personnel.
Maintain regular communication with supervisor regarding facility and guest-related issues.
Provide necessary efforts to ensure wellness, safety, and equity for customers of all cultures, ethnicities, and backgrounds.
Assure the safety and well-being of customers by maintaining a nurturing and supportive environment by providing a strengths-based and harm reduction model to engagement and service delivery
Conduct all functions in accordance with the program and agency guidelines, policies, procedures and ethical standards including behavior expectations for customers, staff, and volunteers.
Monitors guest service programs such as day storage, laundry, bunk roster, and locker access to ensure consistency
If scheduled as a shift lead
Supervise shift operations, complete logs, lead safety rounds; act as Safety & Support when BX is off-shift.
main contact for emergency personnel
steer direction and workflow needs
determine severity of needs
primary for escalated bx response
debriefing incidents
documentation clarity
shift change huddles/checklist
POC for volunteers and assigning tasks
receiving donations/external community inquiries
voicemails
decision-maker for emergencies/MOD calls
primary for safety response (bxba)
late family check-in
2. File & Data Maintenance (30%)
Maintain customer files, case notes and appropriate documentation systems
Enter program data efficiently and accurately into required databases
Complete required forms and data entry within time frame specified by individual program requirements
Prepare correspondence, interagency forms, State and Federal forms and maintain appropriate records of such as appropriate
Update waiting lists, customer files, available assistance, and other documentation as needed.
Create and work on customer files and data entry in order to meet program compliance.
Responsible for maintaining accurate customer records and shift notes both manually and using web-based and/or computer programs.
Reviews past shift notes to remain knowledgeable and up to date on customers
Must ensure compliance with program requirements
Plans and organizes work effectively and ensures its completion.
Ability to uphold professional standards as a representative of the organization and manage case records within the agency and contract affiliate’s record system following legal, procedural, and confidentiality requirements
3. Teamwork (20%)
Works as a team with other colleagues and volunteers on shift and is able to work independently without direct supervision
Submits shift briefings to all shelter staff to promote clear and consistent communication
Represents the organization professionally at all times
Supervises volunteers and to provide quality support and accountability
Maintain consistent, positive communication with partner agencies as means of assessing the quality of the program, aiming to improve wherever possible
Demonstrates team behavior and promotes a team-oriented environment
Maintains positive relations with volunteers, co-workers, staff from other agencies, agency funders, and the general public
Attend staff meetings, agency wide meetings, trainings, and other meetings as assigned
4. Organizational Participation (5%)
Attend all organizational team meetings
Read the weekly news to stay informed
Participate in trainings and wellness days when available
Conduct respectful, professional, and effective conversations with customers and volunteers regarding behavioral expectations, program compliance, and HRDC property standards.
Education and Experience:
Education:
Graduation from high school or GED is required
Bachelor’s/Associate’s degree in Social Services, Public Health or related field from a college or university or equivalent is preferred
Experience:
Knowledge Skills and Abilities:
Ability to effectively work and communicate with a wide range of individuals from all socio-economic groups
Ability to effectively perform duties with a thorough knowledge of agency goals, objectives, projects and services
Ability to read, interpret and implement documents such as governmental regulations, rules, and procedure manuals
Ability work with minimal supervision and effectively manage workflow
Ability to present self and organization in a positive and professional manner
Ability to respond effectively to the most sensitive inquiries or complaints from customers or claimants
Exhibit self-motivation, high energy level, effective organizational skills, and ability to make appropriate programmatic decisions
Effectively disseminate information about the programs
Demonstrate knowledge of community resources and partners
Ability to effectively establish and maintain positive working relationships with program participants and other team members
Ability to demonstrate a strong commitment in helping people succeed in innovative educational and training programs, re-orient their lives to produce positive behavior and self-sufficiency, enable them to make a difference in their community
Language Skills:
Ability to read, interpret, and write routine reports and correspondence
Ability to analyze and interpret complex and sensitive information; persuasive speaking abilities
Ability to interpret program manuals and guidelines
Ability to speak Spanish preferred
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to define problems, collect data, establish facts, and draw valid conclusions
Computer Software and Operating Systems:
Demonstrated proficiency typing & using a computer.
Utilize computer Spreadsheets to input, format and edit data and save, print or transmit data
Utilize computer Word Processing to input, format and edit documents and save, print or transmit documents
Utilize computer Internet/E-Mail to access, send, retrieve, save, print or transmit documents, or data files
Operate Personal Computer with Windows operating system to start programs, input, format and edit data files and print or transmit data
Utilize proprietary, custom or online programs or data bases to input, format, and edit data and save, print, or transmit data. Specify Software: Homeless Management Information System (HMIS), CaseWorthy, and Google Drive
HRDC, Professional or Governmental Policies and Regulations:
State or Federal Regulations or Laws (List by Name): HUD, DPHHS
Agency Policies or Procedures (List by Name): Shelter Policies and Procedures
Specialized Professional or Industry Guidelines/Standards: N/A
Other: N/A
Drivers Licenses Required for Performing this Position:
Licenses or Certifications That Would Be Useful but Are Not Required:
Other Required Knowledge, Skills or Abilities:
Essential Physical, Mental and Emotional Requirements of this position:
The following physical, mental and emotional abilities are considered essential to perform the duties listed above:
Hearing and vision adequate for interaction with customers, staff, volunteers, and the general public
Ability to walk, bend, stand, sit, reach, stoop, pull, sit, and squat
The employee must regularly lift up to 50 pounds.
Reasoning ability to make decisions that reflect consistency with HRDC ’s philosophy, policies, and procedures
The incumbent must be able to perform multiple tasks simultaneously, must be able to work under time and/or deadline pressures.
Supervision Received:
This position operates under direct supervision from the Program Manager
The incumbent’s work is primarily assigned by daily workflow and operations.
The incumbent is authorized to make decisions as to the timing and sequence of work and the work is performed according to established policies and procedures and/or within applicable laws, rules and regulations governing the tasks being performed.
This position has the following supervisory responsibilities:
Judgment Required to Make Decisions:
Requires considerable judgment to work out programs and approaches to major problems and, in general, perform duties wherein recognized general principles may be inadequate to determine the best procedures to follow or the optimum decision in all cases.
Exception Authority:
This position is accountable for the following company money, funds, budgets:
Personal Contacts: The incumbent is responsible for the following personal contacts (either in oral or written form) when performing the Duties and Responsibilities of the Position:
Daily interaction with the public or consumers
Interacts with representatives of other service providers on a weekly or more frequent basis
Interacts with funding agencies to provide information or exchange facts annually
Confidentiality:
This position requires regular handling of sensitive and confidential client and agency information. Unauthorized disclosure could harm client interests and the organization, and may also violate state and federal privacy laws. This position will have full access to reports, records, and personnel files, and must exercise the highest level of discretion, judgment, and confidentiality at all times.
The incumbent is exposed to the following unusual, potentially hazardous or unpleasant working conditions:
Works in a temperature controlled environment.
Weekly or more frequent operation of a motor vehicle under all weather conditions.
Weekly or more frequent exposure to angry or violent participants or volunteers.
Monthly or less frequent exposure to risk of injuries that may result in a permanent disability or death (possibility of having a car accident).
Occasional travel is required for training.
This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Assigned duties and responsibilities may be added, removed, or changed at any time as organizational needs evolve.
