Top 6 Help desk analyst Jobs in Bradenton, Fl

Senior Programmer Analyst
New College of Florida —Sarasota, FL
- Full-time
- 5 years
- Research
- University

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Senior Programmer Analyst
New College of Florida —Sarasota, FL
Will operate with a high degree of autonomy, use independent judgment, conduct systems analysis, implement effective coding solutions, and utilize logical…
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Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy.
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This role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested…
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Senior Programmer Analyst

New College of Florida -
Sarasota, FL

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Job Details

Full-time

Qualifications

Bachelor's degree

Full Job Description

Description

Translate institutional information and technology needs into working solutions. Will operate with a high degree of autonomy, use independent judgment, conduct systems analysis, implement effective coding solutions, and utilize logical database design to resolve complex technical challenges such as automating recurring departmental workflows, generating data extracts and integrating applications with the Ellucian Banner ERP

Examples of Duties

Consult with stakeholders to analyze complex business processes, define technical specifications, map out workflows, and design robust integrations and reporting solutions aligned with institutional policies and industry best practices
Develop and execute comprehensive test plans to validate code, detect errors, and ensure all programs and integrations meet functional, regulatory, and security specifications

Diagnose and resolve Banner ERP, Oracle database, and other application related help desk tickets, ensuring seamless system operations and interface functionality.
Analyze programming challenges and research emerging tools and technologies to implement optimal solutions

Utilize programming languages and tools such as PL/SQL, SQL, UNIX shell scripting, Argos, Dynamic Forms, Etrieve, and Automic (UC4/Appworx) Applications Manager
Partner with development team to review, refactor, and modernize existing codebases while maintaining high code quality and documentation standards

Serve as a technical liaison between the College and external entities such as regional data centers and software vendors for applications such as Ellucian Banner, Cardinal-Ticketrak, and Etrieve to manage integrations, coordinate upgrades, and resolve technical challenges

Other duties as assigned

Minimum Qualifications

Bachelor's degree in an appropriate area of specialization and five (5) years of experience in an appropriate area of specialization such as information technology, software development, or database administration

Preferred Qualifications

Higher Education experiencespecifically with the Ellucian Banner enterprise system, as well as Oracle databases; SQL; PL/SQL; APEX; UNIX shell scripting; PHP; technical writing skills, Argos or other Business Intelligence reporting tool.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in-group problem solving situations; Uses reason even when dealing with emotional topics.

Interpersonal Skills – This position requires strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse setting.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures. Articulates financial implications and realities.

Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives;

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Information Technology - Experience with and understanding of automated systems and analytical and reporting tools.

All candidates must be legally authorized to work in the United States without requiring immigration sponsorship, including but not limited to non-immigrant visas, such as H1B, STEM, or F1, now and in the future.

New College of Florida (NCF) is an equal opportunity employer and educational provider committed to a policy of non-discrimination for any member of the NCF community on the basis of race, creed, color, sex, religion, national origin, age, disability, genetic information, veterans' status, marital status, or any other legally protected group status. This policy applies to faculty, staff, students, volunteers, visitors, applicants, and contractors in a manner consistent with applicable laws, regulations, ordinances, orders, and University policies, procedures, and processes.

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Senior Programmer Analyst

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