Top 10623 Supervisor, customer contact center Jobs in Braintree Ma

Customer Service Manager
Keltron Corp —Rockland, MA
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Writing skills
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
12d
Assistant Property Manager
Beacon Communities LLC —Boston, MA
- $32 - $38 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Inventory management
- Health savings account
- Paid holidays
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Portfolio Manager
The Schochet Companies —Braintree, MA
- $150,000 - $170,000 a year
- Background check
- 7 years
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Market Assistant Property Manager III
John M. Corcoran & Company —Quincy, MA
- $33.25 - $39.75 an hour
- Mid-level
- 3 years
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
3d
Youth Advocate Supervisor - Coastal Emergency Residence
Bay State Community Services Inc —Weymouth, MA
- $25 an hour
- Full-time
- Clean driving record
- Mid-level
- Residential
- Continuing education credits
- 403(b) matching
Quick Apply
Dispensary Manager
Thrive —Quincy, MA
- From $65,000 a year
- 8 hour shift
- Management
- Mid-level
- 3 years
- Health insurance
- Dental insurance
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Front Office Manager
Holiday Inn Boston - Dedham Hotel & Conference Center —Dedham, MA
- $65,000 - $70,000 a year
- Weekends as needed
- Microsoft Outlook
- Basic math
- Hotel
- Disability insurance
- Health insurance
Quick Apply
11d
Quality Assurance Assistant Supervisor
Armstrong Pharmaceuticals, Inc. —Canton, MA
- $26.50 - $35.00 an hour
- Full-time
- Management
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Call Center Supervisor
Renewal by Andersen | Esler Companies —Framingham, MA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- US work authorization
- Communication skills
- Profit sharing
- Paid holidays
Supervisor, Customer Contact Center
South Shore Health —Weymouth, MA
- $79,600 - $113,800 a year
- Full-time
- Mid-level
- Organizational skills
- Paid time off
Assistant Front Desk Manager
Marriott Boston Quincy —Quincy, MA
- Weekends as needed
- Writing skills
- Mid-level
- Hotel
- Disability insurance
- Health insurance
Quick Apply
Call Center Supervisor
Harbor Health Services, Inc. —Dorchester, MA
- $56,888 - $85,383 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
School Health Center Administrative Assistant
CATS Academy Boston —Braintree, MA
- $50,000 a year
- Full-time
- School experience
- Mid-level
- Residential
- Vision insurance
Quick Apply
Contact Center Supervisor
The Brigham and Women's Hospital, Inc. —Westwood, MA
- $58,136 - $84,656 a year
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Supervising experience
- Opportunities for advancement
Quick Apply
Customer Service Manager
Stop & Shop —Quincy, MA
- $64,800 - $97,200 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Bachelor's degree
Enrollment Contact Representative
Northeastern University —Dedham, MA
- $23.02 - $31.66 an hour
- Full-time
- Hybrid work
- Computer literacy
- Office
- Organizational skills
- Health insurance
- Dental insurance
Customer Service Representative / Inbound Call Center
South Shore Health —Weymouth, MA
- $18.20 - $26.00 an hour
- Part-time
- Hospital
- Windows
- Typing
- Paid holidays
Office Manager - Concrete Solutions and Waterproofing
Concrete Solutions and Waterproofing —Braintree, MA
- $25 - $33 an hour
- Full-time
- Mid-level
- Office
- Organizational skills
Quick Apply
Client Relationship Manager
HUB International —Rockland, MA
- $31.25 - $40.86 an hour
- Full-time
- Remote
- High school diploma or GED
- Organizational skills
- 1 year
- Paid parental leave
- Health savings account
11d
Retail Co-Manager
Hobby Lobby —Braintree, MA
- $80,600 - $84,000 a year
- Mid-level
- Retail management
- Leadership
- Paid holidays
- Disability insurance
6d

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supervisor, customer contact center jobs near braintree ma

Customer Service Manager

Keltron Corp
Rockland, MA

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
12 days ago

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance

Qualifications

Customer communication
Microsoft Excel
Interpersonal skills
Quality management
High school diploma or GED
Managing clients in a customer support role
Attention to detail
Customer service manager experience
Client services
SAP ERP
SAP Manufacturing

Full Job Description

Customer Service Manager

Position summary:

Primary objective for this role is commitment to excellence and customer satisfaction, including effective and quality management of the Customer Service team.

This position has the primary role in managing incoming calls, administrative and sales-related internal activities for customer contact, order and RMA processing, new quotes, new product requests. Also responsible for communicating with manufacturing team to ensure high customer satisfaction.

Primary Responsibilities:

· Supervise other customer service team members: providing guidance, training, support and direction

· Respond to customer requests for product, pricing, and delivery information, accurately and in a timely fashion.

· Enter customer orders accurately and in a timely fashion.

· Relay customer information and special requests to the appropriate technical, engineering, sales or manufacturing department.

· Coordinate the new product implementation process.

· Ensure thorough e-mail and verbal communication daily any and all customer related issues (Corrective Action/RMA initiation)

· Assist in planning to meet monthly sales numbers.

· Communicate with other departments to provide order updates and material readiness efficiently and accurately to customers.

· Assemble weekly numbers and reports to present to the upper management.

· Additional duties may be required including: coordinating shipping, working with outside vendors for drop shipments, reaching out to customers for overdue invoice payments etc.

Skills:

· Communication- Strong oral and written communication skills.

· Working knowledge of SAP or ERP in manufacturing environments

· Working experience with Salesforce or similar CRM platforms.

· Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.

· Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

· Time Management - Managing one's own time.

· Supervisory experience leading a small team of customer service/sales professionals.

· Service Orientation - Handles inbound calls and provides callers with product and service information.

Qualities:

· Possess professional appearance and enthusiastic can-do attitude.

· Strong leadership skills and ability to motivate and manage a successful team.

· Ability to multitask, while staying on task and focused.

· Ability to perform in a detail oriented, problem-solving environment.

· Excellent computer skills including knowledge of Microsoft Office applications (Intermediate Level Excel and Power Point) and Salesforce

Excellent interpersonal skills

Strong team player, work ethic and commitment to job.

Ability to work across diverse personalities and agendas at various levels of seniority across organizations to achieve goals.

Experience And Education:

High School Diploma ; Minimum of 3 years previous, successful customer Service experience, preferably in a technical, manufacturing environment.

Benefits: Medical, Vision & Dental Plans; 401K, FSA and HSA options. Company paid Life and LTD and STD insurances.

Pay: $80,000.00 - $90,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you have experience in the manufacturing industry?

Do you have experience in the fire or medical gauge industry?
Do you have experience with SAP or ERP systems

Experience:

Customer Service Managment: 3 years (Required)

Location:

Rockland, MA 02370 (Required)

Ability to Commute:

Rockland, MA 02370 (Required)

Work Location: In person

Quick Apply

Refine Your Search

supervisor, customer contact center jobs in braintree ma

Customer Service Manager

Assistant Property Manager

Portfolio Manager

Market Assistant Property Manager III

Youth Advocate Supervisor - Coastal Emergency Residence

Dispensary Manager

Front Office Manager

Quality Assurance Assistant Supervisor

Call Center Supervisor

Supervisor, Customer Contact Center

Assistant Front Desk Manager

Call Center Supervisor

School Health Center Administrative Assistant

Contact Center Supervisor

Customer Service Manager

Enrollment Contact Representative

Customer Service Representative / Inbound Call Center

Office Manager - Concrete Solutions and Waterproofing

Client Relationship Manager

Retail Co-Manager

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