Top 1 Customer service associate i Jobs in Brattleboro, Vt

Contact Center Agent I
Greenfield Savings —Turners Falls, MA
- $18.50 - $24.32 an hour
- Full-time
- Bachelor of Science
- Basic math
- Research
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Contact Center Agent I
Greenfield Savings —Turners Falls, MA
B.S. or Associate's in Business or related field desired. Process transactions as requested by customers such as deposits, withdrawals, or payments.
$18.50 - $24.32 an hour
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Enrollment Agent I
IDEMIA —Columbus, OH
Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc.
$17.75 - $24.13 an hour
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Customer Service Representative I (Call Center)
Impact Community Action —Columbus, OH
Managing large amounts of inbound and outbound calls in a timely manner. High-volume customer service office and/or call center environment serving low-income…
$18 an hour
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Contact Center Agent I

Greenfield Savings
Turners Falls, MA

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Job Details

Full-time
$18.50 - $24.32 an hour

Qualifications

Live chat
Wire transfer payment processing
Texting/chatbox tools
Depositing cash
Phone communication
Bachelor of Science
Basic math
Bachelor's degree in business
Promoting bank products
Research
High school diploma or GED
Customer service through social media
Deposits
1 year
Withdrawals
Business
Associate's degree
Communication skills
Promoting bank services
Entry level
Client interaction via phone calls
Banking regulatory compliance

Full Job Description

General Statement of Duties:

The CC Agent will perform platform duties as required to ensure smooth Contact Center operations. The CC Agent is expected to provide an unparalleled experience for the customer in whichever manner they choose to communicate with the bank.

Essential Job Responsibilities

Required to provide unparalleled customer service during each interaction through a high level of professionalism on phones, through chat, social media, or Interactive Teller Machine (ITM).
Contributes to building a positive team environment.
Responsible for compliance and understanding of the Bank’s policies, procedures, and legal guidelines, both new and existing.
Assumes responsibility for self-improvement through training courses (internal and external) as well as personal curiosity and inquisitiveness
Process transactions as requested by customers such as deposits, withdrawals, or payments.
Process all routine customer requests including but not limited to wires, fraud, debit cards, research.
Will be responsible for meeting individual Key Performance Indicators (KPI’s) service goals.
Advises customers on how our products and services can meet their financial needs.
Additional responsibility, as needed by office, will be assigned by manager

Desired Experience & Skills

Internal candidates: Must have a “Meets Expectations” on previous performance review if applicable and be in good standing.
1+ years of banking or financial services experience or customer service
Great interpersonal and communication (written and oral) skills
Ability to perform simple math such as interest calculations, percentages, multiplication, and division.
High School Diploma or equivalent. B.S. or Associate's in Business or related field desired

Greenfield Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and/or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class.

Pay is based on related experience, expertise, market data, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

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customer service associate i jobs in brattleboro, vt

Contact Center Agent I

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