JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Campus Ambassador is responsible for delivering superior customer service in every encounter with the campus community. As the face of JLL on campus, you'll support the Facility Manager in providing exceptional client experiences through enhanced engagement, proactive communication, and high-touch service. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and this role embodies that commitment by ensuring a seamless and consistent level of service at every user touchpoint. You'll act as the primary liaison between building occupants and facility services, creating an environment where people feel welcomed, supported, and empowered to thrive. This position represents JLL's identity in appearance, demeanor, values, and ethics, making every interaction count.
Serve as the initial point of contact for all client employee inquiries, issues, ticket management, troubleshooting, and feedback related to workplace services, with the primary goal of positively impacting the care of client floors and comfort of employees and guests
Conduct routine walkthroughs and assessments of the site to ensure the building is clean, organized, and aesthetically pleasing, maintaining the high standards our clients expect
Support data collection, analysis, and reporting to ensure alignment with client goals and objectives, contributing to our culture of collaboration and continuous improvement
Comply with all requirements of the client contract and meet or exceed Key Performance Indicators that demonstrate our commitment to exceptional service delivery
Create and dispatch work order requests to technical staff, vendors, or other service providers, following up on outstanding issues to ensure timely resolution
Support the Facility Management and Maintenance team with ongoing facility and team-related responsibilities, including budgetary requests, financial analysis, reporting, and purchasing
Provide support for guests, visitors, and employees on their dedicated floors, ensuring everyone feels valued and well cared for
Comply with all safety procedures while maintaining good housekeeping and safety of work areas, recognizing danger and safety hazards and proposing methods to eliminate them
1-3 years minimum of relevant experience in hospitality, facility/property management, operations, and/or knowledge of commercial real estate
Exceptional customer service skills and professionalism with a genuine passion for hospitality
Ability to manage multiple priorities and deliver results in a fast-paced environment while maintaining attention to detail
Highly collaborative with strong interpersonal skills and a track record of excellent internal and external customer service
Excellent verbal and written communication skills with the ability to communicate professionally across all levels of the organization
Excellent organizational skills and process management capabilities that support efficient operations
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
62,500.00 – 66,625.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site –Yorktown Heights, NY
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
