Top 72 National account manager Jobs in Brewster Ma

Client Experience Manager
Del Mar Vacations, Inc —Orleans, MA
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
1d
Territory Manager - Hyannis, MA & Surrounding Areas
US Foods, Inc. —Hyannis, MA
- $55,000 - $95,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Mileage reimbursement
- Employee stock purchase plan
Sales Manager - Foodservice
Performance Foodservice —Barnstable, MA
- $75,000 - $95,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Employee stock purchase plan
- Health insurance
Assistant Manager
J.Crew Factory —Hyannis, MA
- Weekends as needed
- Merchandising
- Mid-level
- Training & development
- Paid holidays
- Health insurance
5d
Commercial Insurance Account Manager
Benson Young & Downs —Harwich Port, MA
- $50,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Business development
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Commercial Insurance Advisor
Trucordia —Barnstable, MA
- $80,000 - $250,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
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Sales Associate
J.Crew Factory —Hyannis, MA
- Part-time
- 18 years or older
- Sales
- Entry level
- 401(k) matching
Audio & Digital Account Executive
iHeartMedia, Inc. —Hyannis, MA
- $28,000 - $35,000 a year
- Online Application
- Research
- Mid-level
- Office
- Paid holidays
- Health insurance
Retail Operations Manager - 3R
Seasons Corner Market —South Dennis, MA
- $58,000 - $70,000 a year
- Weekends as needed
- Merchandising
- Pass drug screening
- Maintenance
- Health insurance
- Dental insurance
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Assistant Manager
J.Crew —Mashpee, MA
- Part-time
- Merchandising
- Mid-level
- Training & development
- Paid holidays
- Health insurance
Presells Representative
PepsiCo Beverages North America —Sagamore Beach, MA
- $29.75 an hour
- Weekends as needed
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Mileage reimbursement
- Health insurance
Sales Support Rep Part-Time
Victra - Verizon Wireless Premium Retailer —Orleans, MA
- From $17 an hour
- Part-time
- 18 years or older
- High school diploma or GED
- US work authorization
- Paid training
- Opportunities for advancement
Quick Apply
5d
Retail Assistant Manager - 3R
East Side Enterprise —South Dennis, MA
- $23 an hour
- Full-time
- 18 years or older
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Retail Sales Associate – Part Time
AutoZone —Orleans, MA
- $15.00 - $16.54 an hour
- Overtime
- ASE Certification
- Spanish
- English
- Store discount
- Employee stock purchase plan
Route Sales Representative 5 8 Hourly
Alsco Inc —Hyannis, MA
- $25 an hour
- Pass drug screening
- English
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Parts Specialist-2
O'Reilly Automotive Stores —Dennis Port, MA
- $15 - $20 an hour
- ASE Certification
- Merchandising
- Cleaning
- Employee stock purchase plan
- Health insurance
Quick Apply
Part Sales Manager – Full Time
AutoZone —Hyannis, MA
- $15.00 - $19.50 an hour
- Overtime
- ASE Certification
- Spanish
- Merchandising
- Store discount
- Employee stock purchase plan
Assistant Store Manager
AutoZone —Hyannis, MA
- $15.00 - $21.84 an hour
- Weekends as needed
- ASE Certification
- Spanish
- Inventory management
- Store discount
- Employee stock purchase plan
Commercial Parts Pro Store 7196
Advance Auto Parts —South Yarmouth, MA
- $20.75 - $23.09 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Basic math
Quick Apply
Commercial Parts Pro Store 8830
Advance Auto Parts —Hyannis, MA
- $20.75 - $23.09 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Basic math
Quick Apply

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Client Experience Manager

Del Mar Vacations, Inc
Orleans, MA

Quick Apply

Job Details

Full-time
$65,000 - $85,000 a year
1 day ago

Benefits

Health savings account
Health insurance
401(k)
401(k) 4% Match
401(k) matching

Qualifications

Closing coordination
Project team coordination
Managing customer accounts
Service agreement management
Customer relationship building
Email customer support
Customer retention strategy
Phone communication
Triage
Real estate client management
Upselling
Customer satisfaction tracking
In-person customer service
AI tools proficiency
Performance Reporting
Metrics Reporting
Mid-level
Post-sales issue resolution
3 years
Client invoicing
Bachelor's degree
Sales quoting
Project delivery management
Video communication
Organizational skills
Contracts
ACH
Meeting or exceeding sales goals
Management reporting
Managing projects

Full Job Description

About the Role:

The Client Experience Manager is the trusted homeowner advocate who owns every stage of the ownership journey—from onboarding through retention and offboarding—ensuring each property and partnership meets a 5-star standard. Reporting to the Director of Homeowner Revenue, this role blends relationship management, project coordination, and revenue generation for an assigned portfolio of homeowners.

Core Responsibilities

Relationship Management

Single Point of Contact: Serve as the primary, dependable contact for assigned homeowners — anticipating needs, responding promptly, and following through until resolution — while managing all administrative emails, phone calls, and client interactions; provide cross-team support to other Client Managers as needed.
Proactive Outreach: Maintain contact through calls on a rolling 60-day basis, staying ahead of concerns and building trust; track owner sentiment and escalate at-risk accounts before they become issues.
Partnership Guidance: Communicate with clarity and confidence on the boundaries and obligations of homeowner agreements, setting expectations for complimentary services, owner obligations, and available billable services.
Owner Experience: Own the human side of onboarding — introducing new homeowners to the Del Mar way of doing business, training them on the owner portal, and guiding them through onboarding touchpoints so they feel confident and supported from day one.

Onboarding

Listing Timeline: Guide new homeowners from signed contract to live listing with energy and precision, targeting a 14-day timeline in partnership with Onboarding Manager.
First Contact: Send an introductory email and schedule a video call within 24 hours of signing — first impressions set the tone for the partnership.
Week-One Checklist: Own portal access, keys/alarm information, occupancy tax certificate, ACH/W9 setup, service package selection, and personal-use date booking.
Onboarding to Del Mar piece w/ video call for owner portal

Proactive 5-Star Service Delivery

Home Visits: Physically visit each assigned property at least once per season, building the kind of hands-on familiarity that lets you catch and address issues in person before they grow.
Project Coordination: Handle homeowner requests for tasks and projects from quoting through invoicing, keeping owners informed at every step along the way.
Damage Reports: Triage and communicate any necessary guest damage reports to homeowners with speed and thoroughness.
Pre-Arrival Reports: Review and approve reports before owner stays, resolving issues in advance so owners arrive at a home that's ready.
Service Package Adoption: Guide homeowners toward the service packages that keep their homes in top condition year-round.
Value-Added Services: Meet and exceed annual goals for selling and coordinating value-added services, keeping at least 85% of your portfolio engaged in non-reactive, proactive home care and maximizing property management revenue.

Retention

Owner Scorecard: Track owner satisfaction and loyalty through referrals, reviews, complaint trends, approval of billable work, and tenure, staying attuned to the relationship's health over time.

Reactive Service Delivery

Issue Resolution: Monitor outstanding homeowner issues and work cross-functionally to close them out fully, not just quickly.
Respond and Resolve: Meet every homeowner inquiry with readiness and enthusiasm, respond without delay, and see each issue through with empathy and efficiency to genuine resolution.
***review final invoices for owners - owner perspective when looking at anything- internal advocate- billing

Offboarding

Exit Management: Manage a homeowner's exit from the portfolio with care and minimal risk, targeting completion within 30 days of the rentable period's end.
Closing Process: Coordinate final cleaning, inventory removal, and a documented final walkthrough; draft the closing agreement and escalate any concession beyond standard thresholds for review.

Scorecards & Metrics

Performance Tracking & Accountability: Manage individual and team metrics tied to owner experience, in-home care, communication, trust, and satisfaction. Take ownership of your scorecard results — consistently hitting target metrics and proactively closing any gaps you find or bringing forward proactive solutions when performance dips, rather than waiting to be asked.

Qualifications

Bachelor's degree preferred, or equivalent professional experience.
3+ years in client management, account management, hospitality, or property management, with a track record of managing a portfolio of relationships or accounts.
Experience in the vacation rental or hospitality industry preferred
Comfort working across CRM and service management platforms.
Strong organizational skills with the ability to manage multiple high-trust relationships and projects simultaneously.
Home knowledge, project management
Willingness to adopt and use AI tools to support daily workflows.

Why Join the Del Mar Vacations Team

Del Mar Vacations is a Veteran-owned and operated, full-service vacation rental company on Cape Cod. We specialize in providing 5-star experiences to our guests, homeowners and each other. As a hospitality and service first culture, our team and their talents are the key to our success.

Working at Del Mar means you will be surrounded by passionate, smart, and engaged people who are focused on superior problem solving and outstanding customer service. Our ideal candidates enjoy working in a small, tight-knit, high energy and supportive team, are intellectually curious, comfortable with ambiguity, have a positive outlook, and are able to pivot quickly as things change.

Benefits

2 weeks of vacation time
1 week of sick time
Partially subsidized health insurance
HSA (health savings account)
401k with up to 4% match
Professional development opportunities
Yearly bonus program (and other rewards and recognition both big and small)

Salary Range: $65,000-$85,000 + bonus

Schedule: Full-Time | Day Shifts | Schedule Varies by Season

Del Mar Vacation, Inc is an equal opportunity employer. All employment will be decided solely on the basis of your qualifications and merit and according to hiring needs. We are committed to creating a collaborative team and do not to discriminate based off race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, amnesty, status as a covered veteran, military service, or any other class protected by applicable federal, state, and local law

Quick Apply

Refine Your Search

national account manager jobs in brewster ma

Client Experience Manager

Territory Manager - Hyannis, MA & Surrounding Areas

Sales Manager - Foodservice

Assistant Manager

Commercial Insurance Account Manager

Commercial Insurance Advisor

Sales Associate

Audio & Digital Account Executive

Retail Operations Manager - 3R

Assistant Manager

Presells Representative

Sales Support Rep Part-Time

Retail Assistant Manager - 3R

Retail Sales Associate – Part Time

Route Sales Representative 5 8 Hourly

Parts Specialist-2

Part Sales Manager – Full Time

Assistant Store Manager

Commercial Parts Pro Store 7196

Commercial Parts Pro Store 8830

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