This position is Remote in Eastern, Central, OR Mountain Time Zone. You will have the flexibility to work remotely* as you take on some tough challenges.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Member and Clinician Support team is responsible for coordination of Pre-Visit assessments before HouseCalls Visits to ensure accurate up to date information is documented, including communication with providers (both internal and external) as well as members, and their families.
The Pre-Visit Coordinators work in a fast-paced, high volume, call center environment, virtually, from their own home, to provide immediate care coordination needs via telephonic inbound and outbound calls.
This position is full-time. Employees are required to work during our normal business hours of 9:45am - 6:15pm CST. It may be necessary, given the business need, to work occasional overtime or weekends.
We offer 2-3 weeks of paid training. The hours during training will be 9:00am - 5:30pm CST.
Primary Responsibilities:
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Completes telephonic outreach to members utilizing auto-dialer and manual dialing
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Receive inbound calls from members and transfers from other departments
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Influences member to fully complete the Pre-Visit Assessment
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Ask member assessment questions and actively listen to member responses
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Accurately document demographic and medical history information in the Pre-Visit assessment
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Ensures member has access to Primary Care Provider (PCP)
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Identifies and documents gaps in care, preventative screenings, allergies, and surgeries
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Provides excellent customer service to both members and providers
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Consistently meets metrics, for quality, productivity, and outcomes
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Constantly maintains schedule adherence and good attendance
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Maintains confidential health information according to state and federal regulations including HIPAA
Common Language of Leadership Behaviors for Success:
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Serving Customers
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Being Accountable
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Influencing Others
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Delivering Results
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
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High School Diploma / GED OR equivalent work experience
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Must be 18 years of age OR older
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2+ years of call center and / OR telephonic customer service experience, preferably in healthcare
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2+ years of healthcare experience and / OR social work / community outreach / advocacy experience
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1+ years of experience collecting and documenting medical history information and using medical terminology
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Work experience using Microsoft Word (edit, create and save documents), Microsoft Excel (sorting and filtering data), and Microsoft Outlook (email, folders, attachments and calendaring)
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Bilingual fluency in English and Spanish
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Ability to work during our normal business hours of 9:45am - 6:15pm CST, including the flexibility to work occasional overtime or weekends, based on business need
Preferred Qualifications:
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Experience working as a Licensed Practical Nurse (LPN), Certified Medical Assistant (CMA), Community Health Worker (CHW), OR Certified Nursing Assistant (CNA)
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Experience working with Medicare and / OR Medicaid members / patients
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Experience working successfully as a telecommuter
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Ability to work in the local office if / when system OR internet issues occur
Telecommuting Requirements:
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Reside within the Eastern, Central, OR Mountain Time Zone
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Ability to keep all company sensitive documents secure (if applicable)
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Required to have a dedicated work area established that is separated from other living areas and provides information privacy
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Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
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Ability to connect directly into internet - via hard wire (either directly to modem or router)
Soft Skills:
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Must be comfortable working in a fast-paced, high-volume, call center environment
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Must be able and comfortable with meeting / exceeding metrics and goals within the department
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Must be comfortable working on the phone and navigate multiple systems on the computer simultaneously while assisting / serving members
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Must be comfortable making telephonic outreach to members without prior engagement
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Excellent Organizational skills
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Telephone etiquette: Demonstrate professionalism and compassion
- All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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