Top 37 Lead demolition oversight Jobs in Brighton, Mi

Team Lead, Customer Support
ROUTEONE —Farmington Hills, MI
- Extended hours
- Hybrid work
- Microsoft Outlook
- 5 years
- Writing skills
- On-the-job training
Quick Apply
Early Childhood Director/Lead Teacher
Bridges Development Center —Farmington Hills, MI
- $30 - $50 an hour
- Part-time
- Background check
- School experience
- Classroom
Quick Apply
Lead Demolition Oversight Technician
WSP —Novi, MI
- Construction site
- 11+ years
- High school diploma or GED
- Disability insurance
- Health insurance
8d
Social Work Team Lead - OH/MI
Concerto Renal Services —Livonia, MI
- Skilled nursing facility
- Microsoft Outlook
- Master's degree
- Mileage reimbursement
- Paid holidays
Quick Apply
Department Lead - School Social Worker
Global Psychological —Farmington Hills, MI
- $45 - $60 an hour
- Full-time
- Master of Social Work
- Research
- Ability to lift 50 pounds
Quick Apply
5d
People Experience Leader (PEL)
McDonald’s —Commerce, MI
- Weekends as needed
- Restaurant management
- Mid-level
- Travel
- Disability insurance
- Health insurance
Research Area Specialist Lead/Senior Underfill (term-limited)
University of Michigan —Ann Arbor, MI
- Weekends as needed
- Background check
- Doctoral degree
- 5 years
Clinical Research Coord Lead
University of Michigan —Ann Arbor, MI
- Full-time
- Hybrid work
- Microsoft Excel
- 5 years
- HIPAA
- Health insurance
- Dental insurance
Production Lead
AWD ENTERPRISES —Davisburg, MI
- $27 - $30 an hour
- Full-time
- Google Workspace
- 5 years
- Computer literacy
- Health insurance
- Paid time off
Quick Apply
6d
Lead Injector and Team Developer
Legacy Dermatology Group —Waterford, MI
- Full-time
- Medicine
- RN License
- HIPAA
Quick Apply
Lead Substation Designer
WSP —Ann Arbor, MI
- Hybrid work
- 11+ years
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Multi-Office Leader
H&R Block —Novi, MI
- Weekends as needed
- Mid-level
- Office
- 3 years
23h
Water Restoration Lead Technician
ServiceMaster Restore - Brighton —Brighton, MI
- $18 - $25 an hour
- Full-time
- Mid-level
- Residential
- High school diploma or GED
Quick Apply
Bridge Inspection Team Leader / Engineer III
AECOM —Novi, MI
- $75,000 - $135,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- AD&D insurance
- Employee stock purchase plan
Shift Leader 717
WhiteWater Express Car Wash —Livonia, MI
- $17 - $19 an hour
- Weekends as needed
- Background check
- No experience needed
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Clinical Leader- Wound Care (RN) | Hybrid Opportunity
NIVA Health —Novi, MI
- $90,000 - $95,000 a year
- Full-time
- Hybrid work
- Nursing
- RN License
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
6d
Mitigation Crew Leader/Project Manager
Kapi Restoration —Livonia, MI
- $20 - $30 an hour
- Weekends as needed
- Customer service
- Ability to walk for extended periods
- Mid-level
- Paid training
- Health insurance
Quick Apply
Lead System Protection Engineer 2 - Grid
Sargent & Lundy —Farmington Hills, MI
- $134,546 - $205,557 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- US work authorization
- Paid parental leave
- Health savings account
12d
Honcho-A-Go-Go Shift Lead
Union Joints —Clarkston, MI
- Ability to walk for extended periods
- Basic math
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Lead Substation Engineer 2 - Grid
Sargent & Lundy —Farmington Hills, MI
- $134,546 - $205,557 a year
- Part-time
- Hybrid work
- Bachelor of Science
- Engineering
- 11+ years
- Paid parental leave
- Health savings account
7d

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lead demolition oversight jobs near brighton, mi

Team Lead, Customer Support

ROUTEONE -
Farmington Hills, MI

Quick Apply

Job Details

Full-time

Benefits

On-the-job training

Qualifications

Optimizing workflow processes
Managing technical support teams
Customer communication
Team supervision
Managing teams in a customer support role
Performance management strategy
Presentations for conferences or internal meetings
Performance Reporting
Frontline customer support management
Data summary reports
Team development
Supervising experience
Customer service training (staff training program)
Mentoring
Leading team collaboration initiatives
Developing new training programs
Technical skills instruction
Business operations
Professional development training

Full Job Description

The role of the Team Lead, Customer Support is to ensure that customer issues are resolved in a timely, efficient, and optimized manner across the RouteOne ecosystem. This includes ensuring that RouteOne provides exemplary service to our customers through daily oversight of the Customer Support call center and ongoing case handling. Responsibilities include troubleshooting and escalating customer issues with RouteOne products and services, working to ensure issue resolution for dealers, interacting with expanded RouteOne partners and stakeholder teams to ensure resolution, and acting as subject matter expert on RouteOne products and services. This role requires exceptional communication skills, the ability to focus and direct solutions to problems, strong analytical abilities, and exceptional attention to detail and follow-through.

Job Requirements

Lead daily activities of Menu Operations Support team, adhering to established SLAs, monitoring team performance and providing support to team members to achieve their goals and support RouteOne’s customers.
Define key performance measures for the team and translate objectives for each team member to achieve those desired results.
Define robust and repeatable training plans to ensure that team members have thorough and ongoing knowledge of RouteOne products, tools, services, and customers.
Work with teams to identify and implement optimized structures, workflow, and solutions to aid them in achieving their goals.
Serve as mentor and leader to team members, helping them develop in their roles as RouteOne professionals and outlining plans for them to grow in their career over time.
Lead efforts to identify ongoing technology needs for RouteOne Menu Operations Support.
Analyze, organize, and present the data necessary for broader stakeholder groups to understand Menu Operations Support performance and needs, and improve overall RouteOne customer service where necessary.
Participate in “On Call” rotation with the Business Operations Team, serving as an escalation point for critical issues when necessary.
Work closely with peer Managers in Business Operations to support overall department, continually identifying mechanisms to improve performance and advance employee well-being.
Maintain safety, security, and privacy standards throughout all areas of responsibility.

Knowledge

Proven experience in overseeing operational activities and customer support functions at a high performing technology company.
Prior experience managing large teams in a fast paced, remote/hybrid work environment.
Subject Matter Expertise on RouteOne’s suite of products and services and how they function to deliver great experiences for our customers (this knowledge will be gained on the job through training, etc.).
Proven ability to consult, guide, and implement innovation across business and technical processes.
Knowledge of Auto dealership technology, processes and financing products preferred but not required.

Skills

Experience with Service Desk and Call Center technology, Salesforce, Pendo, etc.
Strong analytical skills and familiarity with various data and reporting suites (e.g., Excel, Tableau, Salesforce, internal system reporting resources).
Proficient in Microsoft Office products, including but not limited to: Microsoft Word, PowerPoint, Excel, Outlook, and Visio.

Abilities

Strong customer service skills.
Excellent interpersonal, written, and oral communications skills.
Excellent attention to detail.
Strong organizational and analytical skills.
Ability to multi-task and support multiple threads of customer support at one time.
Disciplined, independent worker with professional demeanor.
Ability to work independently or in a collaborative team environment, think critically and problem solve, learn new technologies, and adapt to change.
Ability to identify business challenges in need of solutions and lead efforts to define and implement solutions to those challenges/needs.
Successful relationship builder within and across organizations.
Excellent verbal and written communication skills.
Excellent presentation skills for both creation and presentation.
Thrives in a fast-paced, evolving environment.

Other Essential Requirements

5+ years of experience.
Extended and flexible hours may be required at times as this is a Business Operations leadership role.
Prior experience in automotive retail finance or other related consumer finance experience is a plus.

Quick Apply

Refine Your Search

lead demolition oversight jobs in brighton, mi

Team Lead, Customer Support

Early Childhood Director/Lead Teacher

Lead Demolition Oversight Technician

Social Work Team Lead - OH/MI

Department Lead - School Social Worker

People Experience Leader (PEL)

Research Area Specialist Lead/Senior Underfill (term-limited)

Clinical Research Coord Lead

Production Lead

Lead Injector and Team Developer

Lead Substation Designer

Multi-Office Leader

Water Restoration Lead Technician

Bridge Inspection Team Leader / Engineer III

Shift Leader 717

Clinical Leader- Wound Care (RN) | Hybrid Opportunity

Mitigation Crew Leader/Project Manager

Lead System Protection Engineer 2 - Grid

Honcho-A-Go-Go Shift Lead

Lead Substation Engineer 2 - Grid

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