Top 27 Center manager Jobs in Bristol, Tn

Call Center Operations Manager - Kingsport & Blountville, TN
ACT —Blountville, TN
- Full-time
- Mid-level
- Children
- Recruiting
- Paid holidays
- Paid time off
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5d
Manager, Consumer Call Center (8a-5p) Administrative -Bristol, TN
Ballad Health —Bristol, TN
- Full-time
- HIPAA
- Mid-level
- Bachelor's degree
Call Center Operations Manager - Healthcare - Fairview, TN
ACT —Johnson City, TN
- Full-time
- Mid-level
- High school diploma or GED
- Criminal background check
- Paid holidays
- Paid time off
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12d
Manager of 24/7 & Customer Support Operations
GridCARE —Johnson City, TN
- $120,000 - $180,000 a year
- Weekends as needed
- Engineering
- High school diploma or GED
- Mentoring
- Health insurance
- Dental insurance
1d
Center Supervisor
Proud Moments —Johnson City, TN
- Full-time
- Management
- Mid-level
- Clinic
- Health insurance
- Dental insurance
10d
Project Manager - Data Center
TEC Industrial, Inc. —Kingsport, TN
- Full-time
- Construction site
- Bachelor's degree
- Contracts
- Health insurance
- Dental insurance
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Business Office Assistant AP PR
ABINGDON HEALTH CARE LLC —Abingdon, VA
- Full-time
- Computer literacy
- Office
- Analysis skills
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Unit Manager, RN
The Rehab Center at Bristol —Bristol, VA
- $38 - $42 an hour
- Part-time
- Skilled nursing facility
- Patient monitoring
- RN License
- Health insurance
- Dental insurance
Quick Apply
2d
Store Manager - Store 1555
Tire Choice Auto Service Centers —Johnson City, TN
- $70,000 - $95,000 a year
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
- Paid holidays
- Dental insurance
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Family Coach, Tennessee Families Thrive: SWORPS - UTK
University of Tennessee Health Science Center —Elizabethton, TN
- $50,000 - $55,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Writing skills
- Mid-level
11d
Outside Salesperson
Hajoca Corporation —Kingsport, TN
- Full-time
- Background check
- 18 years or older
- Microsoft Excel
- Profit sharing
- Wellness program
Quick Apply
Lead Patient Flow Coordinator (7a-7p) Clinical Command Center, - Johnson City, TN
Ballad Health —Johnson City, TN
- Rotating weekends
- Nursing
- 5 years
- Mid-level
Entry-level Lube Tech/Technician
Valvoline Instant Oil Change —Bristol, TN
- $15 an hour
- Holidays
- Customer service
- English
- Ability to climb stairs
- Health savings account
- Paid holidays
Quick Apply
4d
Center Account Manager, Cystic Fibrosis (Great Lakes - Minnesota, Wisconsin, North Dakota, South Dakota, and Iowa)
Vertex Pharmaceuticals —United States
- $122,400 - $183,600 a year
- Weekends as needed
- Up to 50% travel
- 5 years
- Mid-level
- Loan repayment program
- Dental insurance
Multi Skilled Operator
Salute Inc. —United States
- $28 an hour
- Full-time
- Customer service
- Mid-level
- Ability to climb stairs
- Paid holidays
- Health insurance
10d

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Security Operations Center (SOC) Manager
Metro One Loss Prevention Services Group (Guard Division), Inc. —New Albany, OH
Expanded Service Oversight & Resource Allocation: Ensures timely and accurate incident reporting and coordinates SOC resource allocation to support local…
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12d
Driver Recruiter
RoadOne IntermodaLogistics —Columbus, OH
Essential Functions:• Market the company image to potential independent contractors• Understand geography, customers, and capacity requirements• Maintain an…
$65,000 - $75,000 a year
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center manager jobs near bristol, tn

Call Center Operations Manager - Kingsport & Blountville, TN

ACT -
Blountville, TN

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Job Details

Full-time
5 days ago

Benefits

Paid holidays
Paid time off
Employee stock ownership plan
Opportunities for advancement
Flexible schedule

Qualifications

Team member evaluation
Managing teams in a customer support role
Employee grievance management
Workflow management (operations management method)
Coaching
Direct client contact
Managing production or assembly teams
Workplace dispute resolution
Performance Reporting
Performance feedback (performance evaluation method)
Mid-level
Talent development
Sales team management
Disciplinary action management
Team development
Hiring
Recruitment and selection
Employee attendance management
Production optimization
Staff policy implementation
Team training
Employee relations management
Revenue target achievement
Call monitoring
Recruiting
Production monitoring
Interviewing
Management reporting
Task assignment
Production scheduling

Full Job Description

Advanced Call Center Technologies

Job Description
Operations Manager

Reports To: Site Director
Department: Operations
FLSA Status: Exempt
Advanced Call Center Technologies is now seeking an experienced call center Operations Manager to join our team! Apply now for an instant interview!

We offer:

Opportunities to advance within
Flexible schedules
Tremendous bonus opportunities
Fantastic Supervisors and a Positive environment
Employee Owned- You will become an employee owner, once qualifications met to participate!
Affordable benefits for you, your spouse, and/or children after 90 days
Paid time off and paid holidays after 90 days

Join a team where your work matters. We treat each interaction as an opportunity to strengthen loyalty to the clients we serve. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP) -- an added long-term savings benefit that is completely paid for by ACT. The ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer. At Advanced Call Center Technologies (ACT), we are 100% owned by our employees. When our company does well, our employees share in the rewards through our Employee Stock Ownership Plan (ESOP.)

Position Summary
Under the general direction of the Sr. VP, Operations, the Operations Manager leads and directs a team supervisors and of production associates performing customer support, product sales or collections services to meet company and client productivity, quality and revenue objectives for one of our Account Services Client.

Nature and Scope
Position reports to the Director of Operations. Incumbent has routine contact with all levels of employees, including production, management and support staff. Will at times have contact with client representatives. Plans, assigns and directs the work of a team of 10-25 production associates. Responsible for the team’s performance and productivity.

Essential Duties and Responsibilities
All areas of responsibility listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned":
Monitors associates real-time productivity to achieve production and revenue goals.
Coaches and develops associates to improve quality, performance and productivity. Develops and implements goals and action plans as needed.
Addresses associate performance, conduct, and attendance issues by consistently applying company policies and practices for corrective counseling
Motivates and rewards associates using company and client incentive programs to drive results and maximize performance.
Ensures associates adhere to company and client policies and standards.
Assists in the development of call scripts and call handling strategies to improve performance.
Tracks and reports the associates daily performance and productivity.
Develops cross-training and call-handling procedures.
Monitors and maintains work volume statistics.
Monitors associate’s calls to ensure employee is meeting demeanor, accuracy, and conformity to company and client policies.
Takes escalated customer calls. Answers questions and recommends corrective services to address customer complaints.
Assists in determining work procedures, prepares work schedules, and expedites workflow.
Maintains the attendance records for associates using the timekeeping system. Reviews attendance daily and edits as necessary to ensure an accurate payroll is processed.
Addresses and resolves employee grievances under company guidelines and with assistance from human resources.
Completes and presents associate’s annual performance appraisals.
Conducts job candidate interviews and makes hiring decisions with assistance from HR.

Supervisory Responsibilities
Directly supervises 10-25 employees in a call center production environment. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training

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Refine Your Search

center manager jobs in bristol, tn

Call Center Operations Manager - Kingsport & Blountville, TN

Manager, Consumer Call Center (8a-5p) Administrative -Bristol, TN

Call Center Operations Manager - Healthcare - Fairview, TN

Manager of 24/7 & Customer Support Operations

Center Supervisor

Project Manager - Data Center

Business Office Assistant AP PR

Unit Manager, RN

Store Manager - Store 1555

Family Coach, Tennessee Families Thrive: SWORPS - UTK

Outside Salesperson

Lead Patient Flow Coordinator (7a-7p) Clinical Command Center, - Johnson City, TN

Entry-level Lube Tech/Technician

Center Account Manager, Cystic Fibrosis (Great Lakes - Minnesota, Wisconsin, North Dakota, South Dakota, and Iowa)

Multi Skilled Operator

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