POSITION TITLE: INFORMATION TECHNOLOGY TECH
DEPARTMENT: INFORMATION TECHNOLOGY
REPORTS TO: NETWORK ENGINEER
SUMMARY OF POSITION:
Information technology specialists work in positions using computer-based information systems. They work with both software applications and computer hardware.
Responsibilities include (1) providing network support. This support ranges from network issues to local end user support; including local computer, server, and network device connectivity, and equipment issues. Analyze, test, troubleshoot, and evaluate existing network systems and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruptions. (2) End user and system support; including local computers, server software and configurations, accounts, applications and software. Analyze, test, troubleshoot, and evaluate new and existing software and applications.
ESSENTIAL JOB FUNCTION:
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Administrative Active Directory maintenance ranging from user account creation, group policies changes, general password resets, account status, and Active Directory security audits.
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Set and maintain network access permissions. Creation and maintenance of Network share folders.
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Monitor and maintain backup activities and offloading of all enterprise data for offsite storage and storage rotation.
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Analyze network data to determine network usage, disk space availability, or server function.
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Configure and define parameters for installation or testing of local area network (LAN), routers, switches, controllers, multiplexers, or related networking equipment.
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Configure security settings or access permissions for groups or individuals.
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Configure local area network (LAN) routers or related equipment.
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Document network support activities.
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Evaluate local area network (LAN) or performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
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Identify the causes of networking problems, using diagnostic testing software and equipment.
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Troubleshoot network or connectivity problems for users or user groups.
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Install and configure wireless networking equipment.
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Install network software, including security or firewall software
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Install new hardware or software systems or components, ensuring integration with existing network systems.
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Perform routine maintenance or standard repairs to networking components or equipment.
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Test computer software or hardware, using standard diagnostic testing equipment and procedures.
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Provide telephone support related to networking or connectivity issues.
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Research hardware or software products to meet technical networking or security needs.
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Test repaired items to ensure proper operation.
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Train users in procedures related to network applications software or related systems.
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Diagnose hardware and software problems, and replace defective components.
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Perform routine network startup and shutdown procedures, and maintain control records.
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Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
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Gather data pertaining to company needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
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Analyze equipment performance records to determine the need for repair or replacement.
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Research new technology, and implement it or recommend its implementation while concentrating on cutting costs.
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Work with high level programming languages for custom solutions and in-house need driven projects.
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Administrative maintenance for Microsoft SQL Servers and associated databases
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Work with vendors for products, services, and warranties.
SKILLS AND ABILITIES REQUIRED:
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Interacting with Computers — Using computers and computer systems (including hardware and software) to program, set up functions, enter data, or process information.
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Updating and Using Relevant Knowledge
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Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems
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Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources
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Communicating with Supervisors, Peers, or Subordinates
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Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events
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Processing Information and Analyzing Data
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Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles
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Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
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Documenting/Recording Information
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Training and Teaching Others
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Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
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Repairing and Maintaining Mechanical Equipment
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Understanding of Enterprise level networks – Network communication devices, network communication protocol
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Research and investigate of new and existing issues, problems, solutions, and potential projects
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Knowledge and basic experience with higher level programming languages.
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An understanding of software development.
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Database administrative maintenance for Microsoft SQL - implementing new releases, completing maintenance requirement, evaluating server operating systems and hardware configurations
EDUCATION AND EXPERIENCE REQUIRED:
Minimum 8 years experience in work-related skill, knowledge and on the job training is required.
Bachelor’s degree or equivalent experience and knowledge required.
