Top 22 It support tech supervisor Jobs in Broken Arrow, Ok

IT Support Technician
Velocigo Inc —Tulsa, OK
- $15 - $30 an hour
- Full-time
- Azure
- Microsoft Office
- Mentoring
- Health savings account
- Health insurance
Quick Apply
IT Support Tech Supervisor
Tulsa Community College —Tulsa, OK
- $26.35 - $28.65 an hour
- Full-time
- Mid-level
- 3 years
- University
IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Tulsa, OK
- $23 - $37 an hour
- Full-time
- Mid-level
- Windows
- Ability to stand for extended periods
- Paid parental leave
- Health insurance
IT Technician
BROKEN ARROW PUBLIC SCHOOLS —Broken Arrow, OK
- Full-time
- Google Workspace
- Mid-level
- Windows
In-Home Sales & Tech Support (Part Time)
Asurion Insurance Services —Tulsa, OK
- $22.05 an hour
- Part-time
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
11d
IT Regional Service Technician
The 20 —Broken Arrow, OK
- Mid-level
- Office
- Assembly
- Health savings account
- Health insurance
INFORMATION TECHNOLOGY SYSTEMS TECHNICIAN II - SERVICE DESK
City of Tulsa —Tulsa, OK
- Monday to Friday
- Azure
- Computer Science
- Mid-level
Part-Time IT Helpdesk Technician
Tulsa Technology Center —Tulsa, OK
- $18 an hour
- Extended hours
- Bilingual
- Background check
- Research
Quick Apply
10d
Desktop Support Technician
BLACKHAWK INDUSTRIAL OPERATING CO —Tulsa, OK
- $15.38 - $22.80 an hour
- Full-time
- Microsoft Excel
- Pass drug screening
- English
- Health savings account
- AD&D insurance
Quick Apply
7d
Child Nutrition Tech Repair / Support Specialist
BROKEN ARROW PUBLIC SCHOOLS —Broken Arrow, OK
- Full-time
- Mid-level
- Windows
- 3 years
Senior Tech Support Engineer
Waterfield Technologies —Tulsa, OK
- 5 years
- Continuous improvement
- Mentoring
TOM TAI-E Technician
Amazon.com Services LLC —Tulsa, OK
- $25 - $41 an hour
- Full-time
- Computer Science
- Up to 50% travel
- Military
- AD&D insurance
- Health insurance
In-Home Sales & Tech Support (Full-Time)
Asurion —Tulsa, OK
- $20.05 an hour
- Weekends as needed
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
7d
Gas Tech Support Line Locate
One Gas —Tulsa, OK
- Full-time
- CAD
- Customer service
- Basic math
- Profit sharing
- Paid parental leave
3d
IT Support Manager
Nebius —Tulsa, OK
- $122,880 - $184,320 a year
- English
- 3 years
- Analysis skills
Quick Apply

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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
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9d
Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone…
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it support tech supervisor jobs near broken arrow, ok

IT Support Technician

Velocigo Inc
Tulsa, OK

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Job Details

Permanent | Full-time
$15 - $30 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Professional development assistance
Opportunities for advancement

Qualifications

Azure
Computer hardware
Escalation handling
Active Directory
CompTIA A+
Mobile devices

Full Job Description

Job Description

1. Position Purpose

The Support Technician provides first and second-line IT support services to clients within a Managed Service Provider (MSP) environment. This role ensures timely resolution of technical issues, maintains client satisfaction, and contributes to operational excellence through accurate documentation, proactive problem-solving, and adherence to service standards.

2. Essential Duties and Responsibilities

Act as the first point of contact for client technical issues via phone, email, or ticketing system.
Diagnose and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals.
Support Microsoft 365 administration, email systems, and other line-of-business applications.
Perform remote troubleshooting, escalating complex issues to higher-level support as needed.
Install, configure, and maintain software and hardware according to company standards.
Document all service requests, troubleshooting steps, and resolutions accurately in the PSA/ticketing system.
Assist with user onboarding, account setup, and system maintenance tasks.
Provide excellent customer service while maintaining professionalism under pressure.
Identify recurring issues and contribute to continuous process improvement initiatives.

3. Key Performance Indicators (KPIs)

Customer satisfaction scores and positive client feedback.
Ticket response and resolution times meeting established SLAs.
Accuracy of documentation and adherence to internal processes.
Effective prioritization and workload management.
Contributions to team success, knowledge sharing, and process enhancement.

4. Education and Experience Requirements

Level 1: 0–2 years of IT support experience (MSP experience preferred).
Level 2: 2–4 years of IT support experience with proven ability to handle escalated issues.
Technical degree or equivalent hands-on experience preferred.
Track record of delivering exceptional customer service.

5. Certifications (Preferred)

CompTIA A+, Network+, or equivalent.
Microsoft 365 Fundamentals or similar certifications.
Additional relevant certifications (Azure, Security+, etc.) are a plus.

6. Competency Matrix

Level 1

Technical Knowledge: Basic troubleshooting skills across hardware/software issues.

Customer Service: Clear, friendly, and professional communication.

Problem Solving: Follows documented procedures and guidance.

Time Management: Manages assigned tickets with supervision.

Documentation: Accurate recording of steps and resolutions.

Team Contribution: Works collaboratively; seeks guidance when needed.

Level 2

Technical Knowledge: Advanced troubleshooting; capable of resolving escalations.

Customer Service: Strong client relationship management and issue ownership.

Problem Solving: Independently identifies root causes and proposes long-term solutions.

Time Management: Prioritizes workload and meets SLAs with minimal oversight.

Documentation: Produces clear, detailed documentation and knowledge base articles.

Team Contribution: Mentors Level 1 technicians and contributes to team improvements.

7. Working Conditions and Physical Requirements

Primarily office-based or remote environment; occasional client site visits may be required.
Ability to lift and move computer equipment (up to 40 lbs).
Must be able to sit for extended periods and use a computer and phone effectively.

8. Career Path

Opportunities for advancement to Level 2-3 Technician, Systems Engineer, or Project Implementation roles, with support for professional certifications and ongoing training.

Job Types: Full-time, Permanent

Pay: $15.00 - $30.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Professional development assistance

Experience:

IT Support: 2 years (Required)

License/Certification:

A valid IT Specialist certification (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

it support tech supervisor jobs in broken arrow, ok

IT Support Technician

IT Support Tech Supervisor

IT Support Associate II, Ops Tech Solutions (OTS)

IT Technician

In-Home Sales & Tech Support (Part Time)

IT Regional Service Technician

INFORMATION TECHNOLOGY SYSTEMS TECHNICIAN II - SERVICE DESK

Part-Time IT Helpdesk Technician

Desktop Support Technician

Child Nutrition Tech Repair / Support Specialist

Senior Tech Support Engineer

TOM TAI-E Technician

In-Home Sales & Tech Support (Full-Time)

Gas Tech Support Line Locate

IT Support Manager

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