Top 3 Help desk manager Jobs in Broken Arrow Ok

Information Technology - Manager IT Service Delivery 130-5010
CommunityCare —Tulsa, OK
- Full-time
- Background check
- 5 years
- Bachelor's degree
Quick Apply
IT Helpdesk Manager
Sherwood Construction Co., Inc. —Tulsa, OK
- On call
- Computer science
- Computer Science
- Construction site
Quick Apply
Tier 1, IT Help Desk Support
Centre Technologies —Tulsa, OK
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply

Discover related jobs

Based on your search for help desk manager jobs.

IT Director
BILL KNIGHT AUTOMOTIVE —Tulsa, OK
Bachelor’s degree in Information Technology, Computer Science, or related field preferred. Ability to balance hands-on technical work with IT strategy,…
Quick Apply
9d
IT Helpdesk Manager
Sherwood Construction Co., Inc. —Tulsa, OK
Demonstrated ability to build a field-obsessed, customer-focused service culture and communicate effectively with technical and non-technical employees at all…
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Service Desk Level II (Not Remote, Located in Medina, OH)
The Ohio Masonic Communities —Springfield, OH
Bachelor’s degree in computer science or related field of study with five years of experience in the IT field preferred. Valid driver’s license required.
Quick Apply
2d
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for help desk manager in broken arrow ok

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk manager jobs near broken arrow ok

Information Technology Manager jobs in Tulsa, OK

Helpdesk Manager jobs in Tulsa, OK

Information Technology Manager jobs in Thomasville, GA

Health Information Management jobs in Phoenix, AZ

Information Technology jobs in Midland, TX

Information Technology Manager jobs in Indianapolis, IN

Security Manager jobs in Albuquerque, NM

Information Technology Manager jobs in San Jose, CA

Technology Sales jobs in Washington, DC

Information Technology Manager jobs in California

City Manager jobs in Oregon

Hoa General Manager jobs in California

Helpdesk Manager jobs in Mechanicsburg, PA

Mental Health Case Manager jobs in Atlanta, GA

Healthcare Product Manager jobs in Remote

Helpdesk Manager jobs in San Francisco Bay Area, CA

Helpdesk Manager jobs in New York, NY

Helpdesk Manager jobs in Auburn, NH

Remote Helpdesk jobs in Washington State

Helpdesk Support jobs in Fitchburg, WI

Information Technology - Manager IT Service Delivery 130-5010

CommunityCare
Tulsa, OK

Quick Apply

Job Details

Full-time

Qualifications

Managing technical support teams
Managing teams in a customer support role
Team leadership
IT department experience

Full Job Description

JOB SUMMARY:
The Manager, IT Service Delivery is responsible for leading frontline and advanced technical support operations, establishing and managing a dedicated service delivery model that enables timely resolution of operational support needs. This role oversees the performance, training, SLA/queue management, and the escalation path between the Service Delivery and Engineering teams. The position is accountable for expanding Service Delivery ownership of application support, data modification requests, and pipeline failure triage.

KEY RESPONSIBILITIES:

Lead and manage the day-to-day operations, performance, and development of the IT Service Delivery team, including help desk and advanced technical support functions, to ensure high-quality, responsive IT support services.
Define and drive the target-state scope for advanced technical support: enterprise application/custom software troubleshooting, data-modification support, operational triage, incident follow-up, and resolution of recurring technical support issues.
Manage SLA performance and ticket-queue health across the Service Delivery function, including completion rates, rejection rates, and escalation volume.
Serve as the primary escalation point for complex support issues, ensuring operational matters are resolved within IT Service Delivery and minimizing disruptions to Software Engineering, Data Engineering, Architecture, and Product Management teams.
Oversee the training, documentation, and knowledge-management practices needed to expand advanced support ownership.
Identify recurring support activities and lead the transition of operational ownership from engineering teams to IT Service Delivery.
Monitor and report on ticket volume, aging, and concentration risk across the Service Delivery function; escalate systemic or recurring failure patterns for root-cause resolution.
Manage staffing, scheduling, and operational coverage across help desk and advanced technical support functions, ensuring the timely and effective delivery of onboarding and offboarding services, hardware provisioning, and access management.
Develop and maintain collaborative relationships with engineering leaders to establish clear service ownership, formalize handoff criteria, and define escalation processes that ensure efficient support operations.
Track and report on Service Delivery performance metrics to IT leadership.
Perform other job-related duties as required or assigned.

QUALIFICATIONS:

Proven ability to lead and develop frontline technical support teams in a fast-paced, multi-tiered support environment.
Strong working knowledge of ITSM/ITIL principles, ticketing systems (Jira Service Management or equivalent) and SLA management.
Excellent communication and facilitation skills.
Demonstrated ability to build training programs and documentation that raise team capability over time.
Ability to manage competing priorities across a high ticket-volume environment without sacrificing quality.
Successful completion of Health Care Sanctions background check.

EDUCATION/EXPERIENCE:

Bachelor's degree in Information Technology, Business Administration, or related field (or equivalent experience).
A minimum of five years of experience in IT service delivery, help desk, or technical support leadership, including two or more years in a people-management role.
Prior experience operating or building a multi-level support model preferred.
Prior experience in healthcare, health plan, or other regulated, data-sensitive environments preferred.
Familiarity with enterprise application support (claims/eligibility/provider systems) preferred.
ITIL Foundation certification or equivalent preferred.

CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin

Quick Apply

Refine Your Search

help desk manager jobs in broken arrow ok

Information Technology - Manager IT Service Delivery 130-5010

IT Helpdesk Manager

Tier 1, IT Help Desk Support

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for help desk manager in broken arrow ok

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected