Top 53 Help desk support Jobs in Brookfield, Wi

IT Help Desk Analyst 1
Walbec Group —Waukesha, WI
- Full-time
- Windows
- Associate's degree
- Entry level
- Profit sharing
- Paid parental leave
Helpdesk Support Analyst I
CPM, Inc. —Menomonee Falls, WI
- $27.81 - $34.76 an hour
- Hybrid work
- Office
- Criminal background check
- Experience equivalent to degree accepted
- Paid parental leave
- Paid holidays
Quick Apply
14d
Helpdesk Technician
CCA Technology —Waukesha, WI
- $45,000 - $55,000 a year
- Full-time
- Microsoft Outlook
- Scripting
- In-person
- Paid holidays
- Health insurance
Quick Apply
19h
IT Helpdesk Specialist
MRA-The Management Association Inc —Waukesha, WI
- $25 - $33 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
IT Field Support Technician
LifeStance Health —Brookfield, WI
- $25 - $28 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Quick Apply
Help Desk Engineer
Heritage Senior Living —West Allis, WI
- 8 hour shift
- Ability to walk for extended periods
- Research
- Mid-level
Quick Apply
Systems Engineer I
Impact Networking —Brookfield, WI
- $75,000 - $90,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
9d
IT User Support Specialist II
Milwaukee Bucks, LLC. —Milwaukee, WI
- $60,000 - $62,000 a year
- Weekends as needed
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Customer Service Representative
Dna Logistics Solutions LLC —Milwaukee, WI
- $23.99 - $28.99 an hour
- Part-time
- Bilingual
- Customer service
- Computer literacy
- Dental insurance
- 401(k)
Quick Apply
IT Desktop Support Technician
Komatsu Mining Corp. —Milwaukee, WI
- $49,100 - $61,400 a year
- High school diploma or GED
- Travel
- Associate's degree
- Health savings account
- Disability insurance
Quick Apply
Customer Success Manager
Milwaukee Electric Tool Corporation —Brookfield, WI
- Full-time
- Up to 50% travel
- Construction site
- Mid-level
- Health insurance
- Dental insurance
Technology Support Analyst (On-Site)
Foley & Lardner LLP —Milwaukee, WI
- $58,100 - $81,300 a year
- Full-time
- Mid-level
- High school diploma or GED
- Travel
IT Helpdesk Specialist
The Bartolotta Restaurants —Milwaukee, WI
- Weekends as needed
- Hospitality
- Azure
- Microsoft Outlook
Quick Apply
Dispatcher
TeamLogic IT, N. Milwaukee, WI —Germantown, WI
- Full-time
- Mid-level
- Organizational skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Technical Support Specialist - Part Time
Med-Stat Usa LLC —West Allis, WI
- $21 - $25 an hour
- Part-time
- Mid-level
- Office
- Windows
Quick Apply
Customer Support Specialist
DEALERLOGIX LLC —Milwaukee, WI
- 8 hour shift
- Hybrid work
- Computer networking
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
8d
IT Assistant
Winter Services Inc —Milwaukee, WI
- $20 - $26 an hour
- Weekends as needed
- Mid-level
- Office
- Windows
Quick Apply
7d
PC Deployment Lead
Vanguard Computers —Brookfield, WI
- $45,000 - $50,000 a year
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
- Health savings account
- Paid holidays
Quick Apply
IT SPECIALIST
Phoenix Lighting —Milwaukee, WI
- On call
- Computer science
- Computer Science
- Mid-level
Quick Apply
Systems Administrator I
Bell Ambulance —Milwaukee, WI
- $65,000 - $67,000 a year
- Full-time
- 1 year
- Reliable transportation
- Communication skills
14d

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help desk support jobs near brookfield, wi

IT Help Desk Analyst 1

Walbec Group -
Waukesha, WI

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Job Details

Full-time

Benefits

Profit sharing
Paid parental leave
Paid holidays
Disability insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
Opportunities for advancement

Qualifications

Computer operation
Windows
Computer hardware
Desktop applications
Productivity software
Associate's degree

Full Job Description

Job Description:

About Walbec Group

Walbec produces high-quality construction materials and delivers unparalleled professional design, engineering and construction services at its six companies, including Payne and Dolan, Northeast Asphalt, Zenith Tech, Parisi, Premier Concrete, and Construction Resources Management. Whether building bridges, stabilizing shorelines, rehabilitating structures, or providing site engineering and construction solutions for solar , Walbec is your bridge to expertise in construction and engineering.

With safety and ethics at the core of everything we do, our experienced professionals are hard at work on commercial and industrial sites throughout the Midwest.

The Position:

Provide basic level end-user support for all business units within the Walbec Group. This includes documenting incident tickets within the service desk application, initial triage and remediation of reported issues, and escalation to higher-level support as needed. This support can be delivered through various methods including telephone, chat, video, remote desktop access, and in-person assistance.

End User Support

Responsible incident reporting through telephone calls, chat, email, or in person
Responsible for creating incident tickets for each new incident reported to the service desk
Perform initial triage and diagnostic troubleshooting to determine cause and remediate if possible
Escalate incident tickets to support after initial triage has been completed and basic diagnostic information has been assembled and documented in the incident ticket
Prioritize and schedule incident resolution with end users when required
Provide support through end user education for the operation of technology including computers, printers, fax machines, smartphones, tablets, and video conferencing equipment
Test and validate fixes for reported issues to ensure problem resolution
Perform post resolution follow-ups to ensure end-user satisfaction

Hardware Support

Utilizes various diagnostic tools to perform troubleshooting including: SysInternals Suite, Event Viewer, Resource Monitor, and Task Manager
Access system, driver, and application updates through various resources including the internet
Perform setup, configuration, and asset tagging of all End User Devices
Perform preventative maintenance including checking and cleaning end user devices when needed and during the off-season period
Maintain working knowledge of trends and best practices in regards to desktop and Laptop PC hardware and software
Maintain list of hardware and software support contact information

Requirements:

Associates Degree related to Information Technology
1 Year of Experience in Similar role in place of Associate Degree
Basic knowledge of Microsoft Windows desktop operating systems
Basic knowledge of Microsoft Office Suite
Basic knowledge of computer hardware and software
Basic knowledge of networking design and terminology

The Benefits:

Competitive compensation aligned with industry standards

Employer Paid M edical P lan with H R A contribution ( eligibility requirements )

Dental, Vision, and L ife I nsurance

Flex Spending Account (FSA)

Employee Assistance Program (EAP)

Company-paid s hort and long-term disability coverage

Paid parental leave

Generous PTO and paid holidays

Profit sharing

Robust Walbec training and professional development program

Ongoing career growth opportunities

We are an Equal Employment Opportunity (EEO) and Affirmative Action employer, and it is our practice to provide equal employment opportunities to all qualified applicants. In addition, it is the policy of the Company to comply with applicable federal, state and local laws governing nondiscrimination in employment in each locality in which the Company has employees. Women and minorities are encouraged to apply!

Apply Now

Refine Your Search

help desk support jobs in brookfield, wi

IT Help Desk Analyst 1

Helpdesk Support Analyst I

Helpdesk Technician

IT Helpdesk Specialist

IT Field Support Technician

Help Desk Engineer

Systems Engineer I

IT User Support Specialist II

Customer Service Representative

IT Desktop Support Technician

Customer Success Manager

Technology Support Analyst (On-Site)

IT Helpdesk Specialist

Dispatcher

Technical Support Specialist - Part Time

Customer Support Specialist

IT Assistant

PC Deployment Lead

IT SPECIALIST

Systems Administrator I

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