JOB SUMMARY
The Donation Attendant 2 needs to understand and positively promote the Mission, Vision and Values of Goodwill Industries. Accept donated goods from members of the public and provide excellent customer service. Have knowledge of proper lifting techniques as this position requires frequent lifting, bending, twisting, and carrying heavy objects. Maintain a neat and orderly donation area both inside and outside. Assist in other areas of the agency as needed to meet the need of the business.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Perform opening duties of workstation by assessing donation area to ensure it is clean, work areas are safe, and equipment is working properly.
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Responsible for reporting any necessary maintenance issues related to facilities or equipment as soon as possible.
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Cheerfully greet donors at their vehicle with receipt in hand.
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Accept donations from the public, transferring items to the appropriate tote, cart, or basket according to GILSCC requirements; separating donations by type, not quality.
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Represent the company by providing exemplary customer service.
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Assist donor(s); if needed, in unloading donations in a timely and courteous manner, treating all donations with respect.
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Thank donor for donations and ensure that receipt is offered to each donor, regardless of size of donation and ask donor to return.
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Meet or exceed the Mystery Shop score goal of 90%.
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Accurately tally each donation on sheet immediately after it is made.
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Transport stock to/from workstation to other areas
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Maintain the donation center in a clean and orderly fashion. This includes but, may not be limited to picking up grounds around the building, sweeping, mopping, dusting, washing windows, etc.
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Efficiently and safely load and unload trucks and trailers at the warehouse using pallet jacks and forklifts.
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Safely operates, regularly cleans and helps maintain the forklift.
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Immediately report any necessary facility or equipment maintenance, including broken equipment, lights/ballasts out, damage to building/grounds, etc.
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Prepare records and reports, as requested.
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Ensure that donations are secured indoors when leaving the site (lunch, end-of-shift, etc.).
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Identify and properly dispense of garbage.
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Identify and process recyclable material as appropriate.
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Empty garbage and recycling bins.
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Assist in the maintenance of a clean retail environment by dusting furniture and/or tidying on the sales floor.
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Retrieve and collect shopping carts and baskets, as necessary.
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Notify immediate supervisor of any problems or unusual situations.
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Ensure that donations are secure and GILSCC sort is performed indoors.
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Sweep and/or mop floor.
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Maintain the donation center in a clean and orderly fashion. This includes but may not be limited to picking up grounds around the building, sweeping, mopping, dusting, washing windows, etc.
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Perform other duties as assigned. This position will assist in other areas of the agency as needed, to meet the need of the business.
JOB EXPECTATIONS
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Understand and positively promote the Mission, Vision and Values of Goodwill Industries.
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Ensure compliance with all company policies, CARF standards, and safety and security regulations.
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Keep supervisor informed of problems and suggestions related to the job.
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Offer helpful, innovative suggestions to help improve processes within this or other departments.
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Must adhere to Goodwill Industries rules, policies, and safety procedures.
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Maintain well-groomed appearance and acceptable dress in compliance with GILSCC’s dress guidelines.
(See Handbook policy 172)
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Must be able to perform essential functions of the Donation Attendant 2’s job description task analysis with or without accommodation.
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Reports for scheduled work regularly and on time. Notify supervisor as soon as possible regarding the need and expected duration of any/all absence (s) or tardiness.
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Be flexible in work assignment to accommodate changing production demands
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Must be able to function independently and as part of a team.
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Must have sufficient command of the English language to communicate effectively with customers, co-workers, and supervisors.
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Must be able to read and write.
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Must be at least 18 years of age.
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Must have knowledge of safe lifting techniques
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Must not present a direct threat to the safety and health of oneself, others or to property.
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No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.
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Must exercise good judgment.
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Must provide current, state issued identification and eligibility to work in the United States of America.
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Must pass criminal background check and pre-employment drug-screening test.
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Maintains company hygiene standards.
EXPERIENCE
At least six months’ related experience required including forklift certification and use of forklift in a warehouse or similar setting.
EDUCATION
Must have knowledge of safe lifting techniques. Knowledge of correct lifting techniques for possible heavy lifting
CERTIFICATES, LICENSES, REGISTRATIONS
Must be forklift certified.
PHYSICAL DEMANDS OF WORK REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Must have the ability to frequently lift heavy or awkward objects, stand, walk, carry, push, stoop, bend, twist, crouch, grasp, kneel and climb.
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Frequently required to lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance.
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Frequently required to lift heavy objects, stand, walk, carry, push, stoop, bend, twist, crouch, grasp, kneel and climb.
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DOT Strength classification: Heavy.
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The noise level in the work environment is usually loud.
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Heavy lifting, bending, stooping, twisting, loading and unloading
WORK ENVIRONMENT
Indoor and outdoor working conditions with exposure to all weather. Moderate adaptability required: Work environment is mostly hectic (fast paced) with irregular short deadlines and limited number of critical or unusual situations. May be exposed to dust if working in a warehouse setting. The noise level in the work environment is usually loud.
WORK HOURS
Must be able to work all hours and days the retail store is open.
CORE COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
- Technical Skills: Strive to continuously build knowledge and skills. Take necessary training to obtain certifications for use of job-related equipment/tools as required.
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Customer Service: Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
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Interpersonal Skills; Remains open to others’ ideas and tries new things. Quietly listens provides input and communicate in a positive way that promotes inclusion and collaboration.
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Oral Communication: Must be able to meet, interact and communicate effectively with the public and co-workers. Respond well to questions.
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Teamwork: Works well as part of a team. Gives and welcomes feedback; Supports everyone’s efforts to succeed. Functions independently and as part of a team.
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Ethics: is based on well-founded standards of right and wrong that prescribe what humans ought to do, usually in terms of rights, obligations, benefits to society, fairness, or specific virtues. Upholds organizational values.
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Organizational Support: Follows policies and procedures. Upholds organizational values, understand and positively promote the Mission, Vision and Values of Goodwill Industries
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Motivation: Measure’s self against standard of excellence.
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Professionalism: Approaches others in a tactful manner.
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Quality - completes work in timely manner; Strives to increase productivity.
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Safety and Security: Observes safety and security procedures; Reports potentially unsafe conditions.
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Adaptability: Able to deal with frequent change, delays, or unexpected events. Be flexible in work assignment to accommodate changing production demands
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Attendance/Punctuality: Reports for scheduled work regularly and on time. Is consistently at work and on time.
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Dependability: Takes responsibility for own actions.
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Initiative: Asks for and offers help when needed.
Innovation: Generates suggestions for improving work.
