Top 10 Help desk support Jobs in Brownsdale, Mn

Customer Service Representative
Data-Smart Computers, Inc. —Rochester, MN
- $35,000 - $45,000 a year
- Full-time
- Writing skills
- Administrative experience
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply
Technical Program Manager
Source Intelligence —United States
- $65,000 - $70,000 a year
- Full-time
- English
- Continuous improvement
- Team management
- Health savings account
- Health insurance

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Epic Healthy Planet Analyst II
Vytwo —United States
Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software. This is a remote position.
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Customer Service Representative - Bilingual Preferred
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
$23.39 an hour
4d
Customer Service Manager
James and James Fulfilment Ltd. —Columbus, OH
Resilience under pressure, and confidence holding others accountable and making escalation calls. You'll work in a warehouse office environment, mainly at a…
$65,000 - $75,000 a year
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9d

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Customer Service Representative

Data-Smart Computers, Inc.
Rochester, MN

Quick Apply

Job Details

Full-time
$35,000 - $45,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Interpersonal skills
Writing skills
Administrative experience
High school diploma or GED
Attention to detail
Problem-solving
Conflict management
Productivity software
Technical Proficiency

Full Job Description

Job Summary

We are seeking a reliable and customer-focused IT Customer Service Representative / Dispatcher to serve as the first point of contact for our clients. This role is responsible for answering incoming calls, creating and managing service tickets, coordinating technician schedules, and providing administrative support to ensure efficient service delivery. The ideal candidate is organized, detail-oriented, and enjoys helping customers while working in a fast-paced technology environment.

Key Responsibilties

Customer Service & Dispatching

Answer incoming phone calls, emails, and service requests from clients.
Create, update, and prioritize service tickets in the company's ticketing system.
Gather and document detailed information regarding technical issues and service requests.
Dispatch and coordinate technicians based on priority, availability, and customer needs.
Monitor ticket status and ensure timely follow-up with customers and technical staff.
Provide exceptional customer service and maintain professional communication at all times.

Administrative & Back Office Support

Perform light administrative and back-office duties as assigned.
Maintain accurate customer records and service documentation.
Assist with filing, data entry, and updating internal systems.
Prepare reports and support operational workflows as needed.

Procurement & Quoting

Assist with ordering and tracking technology equipment, software, and supplies.
Coordinate with vendors regarding pricing, availability, and order status.
Generate customer quotes and proposals for products and services.
Ensure quote accuracy and maintain procurement records.

Job Qualifications

High school diploma or equivalent required; associates degree preferred.

Proven customer service experience, preferably in a call center or retail

environment.

Strong communication skills, both verbal and written.
Excellent problem-solving and conflict-resolution abilities.
Problem-solving abilities with a keen attention to detail.
Team player with the ability to collaborate effectively with colleagues.
Previous customer service, dispatching, administrative, or help desk experience preferred.
Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Proficiency with Microsoft Office and common business software.
Ability to learn ticketing, CRM, and dispatching systems quickly.
Strong attention to detail and problem-solving skills.
Experience in an IT, MSP (Managed Service Provider), or technology environment is a plus.

Skills:

Exceptional customer service skills with a strong focus on customer satisfaction.
Ability to multi-task and handle high-pressure situations.
Attention to detail and accuracy.
Excellent communication and interpersonal abilities.
Strong problem-solving skills and the ability to resolve customer issues.
Proficiency in using relevant computer systems and software

Pay: $35,000.00 - $45,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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help desk support jobs in brownsdale, mn

Customer Service Representative

Epic Healthy Planet Analyst II

Technical Program Manager

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