iServ / Sonny’s BBQ – Restaurant Manager
Location: Orlando, FL
Company: The iServ Group – Licensed Franchisee of Sonny’s BBQ
Position Type: Full‑time, salaried, on‑site
Great Leaders Can Grow With A Thriving Brand
We’re looking for experienced Restaurant Managers who have a passion for the FULL-SERVICE restaurant business and want to lead a winning team at one of our awesome locations — not just fill a slot. As a Sonny’s BBQ Restaurant Manager, you’ll be responsible for day‑to‑day operations, team development, and delivering a consistent guest experience that represents the brand and our values.
You’ll be supported by a company that focuses on people’s development, training, and fair performance expectations. If you’re hungry to grow, eager to lead, and ready to take on new challenges, this is your opportunity to shine.
What You’ll Do
Bring your hands-on energy, heart and focus to both the front & back of house.
Lead and develop a team of 25–40 hourly team members, including training, schedules, and coaching.
Contribute to managing P&L for your store by managing food & labor costs, controlling waste, as well as looking for ways to improve people retention and guest satisfaction.
Ensure both front & back of house run smoothly, consistently, and on brand, with clear standards around food quality, cleanliness, speed of service and overall guest experience.
Communicate clearly with above store management, Team, and guests, handling feedback (good and bad), and keep your store a positive, professional place to work.
Partner with General Manager and above store leadership on performance reviews, promotions, and internal growth opportunities.
Who You Are (Required Qualifications)
A minimum of 2 years of full-service restaurant management experience (both front & back of house) in a high-volume restaurant (fast‑casual, family dining, or BBQ).
Comfortable in a fast‑moving environment where “hustle” is paired with structure and accountability.
Proven at coaching team members, resolving conflict, and building a culture that reduces turnover.
Ability to effectively share information and new objectives with both management and hourly Team Members.
Good at basic math, reading schedules, and using simple systems (POS, email, simple reporting).
Available to work nights, weekends, and holidays as needed; this is an on‑site leadership role.
A valid driver’s license and the ability to complete a successful driver insurability check; as well as reliable transportation.
Must be able to submit and pass a background check.
Nice to have: (Desired Qualifications)
Why This Matters
At iServ / Sonny’s BBQ, managers don’t just “run a store.” You’re part of a growing management group with multiple brands and locations across Florida and southern Georgia. We invest in:
Internal growth: We promote from within and look for managers who can grow into multi‑unit or training roles when they’re ready.
Real support: You’ll have a caring team of upper management, HR support, and regular conversations about performance, compensation, and your career path.
About The Position:
Reports to Directors and upper store management regularly regarding store performance
Works with both FOH & BOH team members to ensure all shifts run smoothly and the needs of our guests are met above expectation
Ensures proper staffing levels are met daily while also following budget guidelines
Ensures THE ISERV GROUP’s Mission and Values are communicated, understood, and practiced with all team members, as well as our policies and procedures are followed in all situations
Prepares monthly financial objectives by analyzing forecasts, trends, and variances
Hires, trains, and develops all hourly team members while ensuring they feel appreciated and comfortable in their roles
Upholds specs and company standards for all outgoing dishes & drinks
Knowledge of all menu items, including consistently changing seasonal items
Maintains all required licenses, posters, documentation, and safety equipment
Maintains safe & organized work areas
Performs bi-weekly inventory and communicates with vendors for food orders
Who We Are:
We are a fast-casual dining restaurant
Our managers are involved in all areas of the restaurant and should feel comfortable in both FOH & BOH
Be prepared to stand for prolonged periods of time and handle products, tools, paperwork, and equipment
All Team Members may be requested to work with cleaning chemicals as well as be exposed to wet and/or humid conditions, extreme heat, steam, and cold, which are present in a kitchen environment
Team Members may inhale smoke from a wood-burning cooker
Our Managers regularly lift and/or move up to 35 pounds, and occasionally lift and/or move up to 75 pounds with a team
ANNUAL SALARY: $50,000-$60,000
OUR HOURS: Sunday-Thursday 11AM-9PM / Friday-Saturday 11AM-9:30PM
Why Join the iServ Team?
Growth Ahead. We’re a growing company with big expansion plans – bringing plenty of room for your career to grow.
Advance From Within. We believe in promoting our leaders and giving you the tools to succeed.
People-First Culture. We invest in our teams, mentor our managers, and inspire both personal and professional growth.
Our Perks & Benefits:
Competitive Pay with monthly bonus potential
Immediate PTO
Select Paid Holidays
Work/Life Balance
401K with employer match
Health/Dental/Vision Insurance with company contribution
Company paid Life Insurance
Team Member food discounts (On Duty -100% / Off Duty – 25%)
Ongoing development
Multiple Levels of Care (Team Chaplains, iServ Cares)
CHECK US OUT FOR MORE INFORMATION: www.iserv.team
