About the Role
We are a branding and digital marketing agency at the forefront of AI-powered media and social content for home service contractors. Our flagship program helps plumbing, HVAC, and electrical companies dominate their local markets by building omnipresent brand recognition across Facebook, YouTube, TikTok, Instagram, and beyond — using AI-generated video content that puts our clients’ faces everywhere their customers look.
We are looking for an Account Coordinator who is genuinely excited about social media, AI-powered content, and the future of branding — and who also has the organizational horsepower to manage a diverse client portfolio. In addition to our branding program clients, you will also be supporting an established base of PPC, LSA, and SEO accounts, so the ability to context-switch between the cutting edge and the foundational is key.
This is not a role for someone who lets things slip through the cracks. You will be managing multiple clients simultaneously, taking notes while leading calls, tracking moving pieces across teams, and staying calm when clients are under pressure. If you are energized by media and branding, love building real client relationships, and thrive in a fast-paced, high-accountability environment, we want to hear from you.
What Success Looks Like
In your first 90 days, you will be expected to:
- Learn and internalize our standard operating procedures and internal tools
- Shadow team members in client meetings and observe how we communicate and lead calls
- Begin taking ownership of your own client accounts with confidence
Ongoing performance is measured by:
- Maintaining a quarterly client retention rate of 97% or higher
- Meeting with at least 75% of clients monthly
- Maintaining a strong Net Promoter Score (NPS)
- Collecting client testimonial videos when opportunities arise
Core Responsibilities
Branding & Content Program Management
- Onboard clients into our AI-powered branding program and set clear expectations for their content journey
- Coordinate content approvals between clients and our internal production team to keep weekly publishing on schedule
- Oversee social media platform distribution to ensure content is going live consistently across Facebook, YouTube, TikTok, Instagram, and other channels
- Serve as the primary point of contact for clients’ questions, feedback, and updates related to their branding program
- Monitor content performance and communicate wins, trends, and insights to clients in plain language
PPC, LSA & SEO Account Management
- Manage an existing portfolio of PPC, LSA, and SEO clients with the same level of care and proactive communication
- Review and quality-check performance reports in coordination with internal SEO and Ads teams before client delivery
- Monitor account health by regularly reviewing scorecards and flagging issues before they become problems
- Lead monthly report review meetings and keep clients informed on performance, spend, and strategy
Client Communication & Operations
- Onboard all new clients and serve as their primary point of contact throughout the relationship
- Conduct monthly check-in calls and proactively share wins, updates, and open items
- Manage and follow up on support tickets to ensure timely resolution across internal teams
- Maintain accurate CRM records including calls, emails, meetings, and client updates
- Respond to client messages within 3 business hours, handle inbound calls promptly, and manage the shared support inbox daily
- Complete a daily end-of-day task review and submit a recap of key actions and outstanding needs
Who You Are
The traits that set our best Account Coordinators apart:
- Genuinely excited about social media, AI, and branding — you follow the trends, you get the platforms, and you can speak fluently about content strategy with clients
- Obsessively organized — you have a system, you trust your system, and nothing falls off your radar
- A meticulous documentarian — if it wasn’t written down, it didn’t happen
- Calm under pressure — when a client is upset, you de-escalate with empathy and professionalism
- A natural communicator — confident on the phone, polished on Zoom, clear in writing
- Proactive by default — you follow up before being asked and anticipate needs before they become problems
- Accountable and hungry to grow — you own your wins and your mistakes equally
Requirements
- Minimum 2+ years of experience in a client-facing digital marketing or account management role, including PPC, LSA, or SEO account management
Nice to Have
- Experience managing or supporting social media advertising campaigns
- Background in digital marketing, content strategy, or brand management
- Familiarity with AI-powered content or video tools
- Experience with CRM platforms and ticketing systems
Our Values
Every team member is expected to embody our five core values:
- Ownership — you treat your clients’ businesses like your own
- Integrity — you do what you say you’ll do, every time
- Excellence — you hold yourself to a high standard in everything you deliver
- Teamwork — you collaborate openly with SEO, Ads, and Marketing teams to deliver for clients
- Change — you embrace growth, adapt quickly, and help drive the team forward
- Genuine interest in and working knowledge of social media platforms (Facebook, YouTube, TikTok, Instagram)
- Exceptional organizational skills with demonstrated ability to manage multiple accounts simultaneously
- Strong written and verbal communication skills
- Comfortable leading video calls and phone conversations with clients
- Ability to analyze and communicate marketing performance data (SEO, PPC, ROI, social metrics)
- Proficient in Google Docs and Google Sheets
- Experience with or ability to quickly learn: Slack, ClickUp, Go High Level, Zoom, Google Ads, Agency Analytics, WhatConverts
- Ability to thrive in a fast-paced remote environment with minimal hand-holding
- Willingness to complete a brief Kolbe A™ Index assessment as part of our hiring process
If you are someone who lives and breathes social media, gets excited about AI and branding, and still has the discipline to keep every client account running like clockwork — this is the role you have been waiting for.
Pay: $35,360.00 - $44,720.00 per year
Benefits:
- Health insurance
- Paid time off
Work Location: Remote
