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technician (systems) jobs near bryan tx

Customer Service Tech I - Bryan

Fibertown -
Bryan, TX

Quick Apply

Job Details

Full-time

Qualifications

Computer operation
Customer communication
High school diploma or GED
Customer engagement
Client interaction via phone calls

Full Job Description

FIBERTOWN is looking for a Customer Service Technician for their Bryan, TX Data Center.

Position Objective

Provide 1st level customer support to FIBERTOWN clients
Monitor and support facility and network health objectives
Assist in collecting performance metrics of facility systems
Assist in service delivery functions as necessary

Performance Standards

Providing exceptional customer service to all customers, suppliers, and employees.
Constantly representing Astin in a positive and professional manner regardless of customer requests, complaints, or demeanor.
Complying with Astin policies and procedures.
Interacting with other Astin employees, suppliers, and customers in a courteous and professional manner.
Communicating work progress and significant issues to your supervisor.

General Responsibilities

Provide telephone support for FIBERTOWN clients
Monitor and escalate issues to various responsible parties
Respond to inquiries and requests for assistance with computer systems or network
Follow basic procedures and scripts
Identify problems, troubleshoot and provide advice to assist users
Documentation
Other duties as assigned

Qualifications

Minimum HS diploma or equivalent with some college preferred
Excellent telephone and customer service skills
Working knowledge of Microsoft Office programs including Outlook, Word and Excel.
Basic understanding of networking and networking components

Good written and verbal communication skills required

We are a 24/7/365 operation and the selected candidate will need to be willing and able to work a variety of shifts including weekends and company Holidays. Initial training will be during the week but may be flexible with scheduling.

Fibertown is an Equal Opportunity Employer.

Quick Apply

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technician (systems) jobs in bryan tx

Customer Service Tech I - Bryan

IT Technician (Systems)

Building Automation Systems HVAC Technician

Military Service - U.S. Navy, Aviation Electronics, Electrical & Computer Systems Technician

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I want to receive the latest job alert for technician (systems) in bryan tx

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