Top 177 Government Jobs in Bryant, Ar

CUSTOMER SERVICE SPECIALIST
State of Arkansas —Little Rock, AR
- $39,171 - $57,973 a year
- Office
- High school diploma or GED
- US work authorization
1d
PROGRAM ELIGIBILITY SPECIALIST I
State of Arkansas —Benton, AR
- $47,397 - $70,148 a year
- Writing skills
- Office
- Administrative experience
- Paid holidays
- Parental leave
3d
INSPECTOR I
State of Arkansas —Little Rock, AR
- $43,088 - $63,770 a year
- Computer literacy
- Writing skills
- Office
- On-the-job training
LABORATORY TECHNICIAN I
State of Arkansas —Little Rock, AR
- $52,137 - $77,163 a year
- Morning shift
- Computer literacy
- Sanitation
- High school diploma or GED
7d
EXECUTIVE ASSISTANT
State of Arkansas —Little Rock, AR
- $57,351 - $84,879 a year
- Microsoft Excel
- Microsoft Outlook
- Inventory management
1d
USER SUPPORT ANALYST
State of Arkansas —Little Rock, AR
- $54,924 - $89,613 a year
- Mid-level
- Windows
- Microsoft Office
9d
Official Court Reporter
Arkansas Eastern District Court —Little Rock, AR
- $95,454 - $109,772 a year
- Travel
- Senior level
Bookkeeper
Arkansas Department of Transportation —Little Rock, AR
- $51,246 a year
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
8d
FACILITY COORDINATOR
State of Arkansas —Little Rock, AR
- $43,088 - $63,770 a year
- Mid-level
- Computer skills
- 1 year
1d
Special Agent
Federal Bureau of Investigation —Little Rock, AR
- $103,326 - $133,200 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
10d
Special Agent: Psychology/Counseling Expertise
Federal Bureau of Investigation —Little Rock, AR
- $103,236 - $133,200 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
10d
FBI Special Agent: Data Science & Intelligence Expertise
Federal Bureau of Investigation —Little Rock, AR
- $99,461 - $128,329 a year
- Full-time
- Doctoral degree
- Master's degree
- Travel
10d
FBI Special Agent: Advanced Data & Intelligence Expertise
Federal Bureau of Investigation —Little Rock, AR
- $103,236 - $133,200 a year
- Full-time
- Doctoral degree
- Master's degree
- Analysis skills
10d
Special Agent: Cybersecurity/Technology Expertise
Federal Bureau of Investigation —Little Rock, AR
- $103,326 - $133,200 a year
- Full-time
- Computer Science
- Mid-level
- Travel
10d
FBI Special Agent: Information Systems & Process Management Expertise
Federal Bureau of Investigation —Little Rock, AR
- $103,236 - $133,200 a year
- Full-time
- Doctoral degree
- Mid-level
- Master's degree
10d
Special Agent: Military/Law Enforcement Expertise
Federal Bureau of Investigation —Little Rock, AR
- $103,326 - $133,200 a year
- Full-time
- Military
- Mid-level
- Bachelor's degree
10d
FBI Special Agent: Systems Integration & Network Security Expertise
Federal Bureau of Investigation —Little Rock, AR
- $103,236 - $133,200 a year
- Full-time
- Doctoral degree
- Mid-level
- Master's degree
- 401(k)
- Paid time off
10d
Special Agent: Healthcare Services/Medical Background
Federal Bureau of Investigation —Little Rock, AR
- $103,326 - $133,200 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
10d
Special Agent: Accounting/Finance Background
Federal Bureau of Investigation —Little Rock, AR
- $103,236 - $133,200 a year
- Full-time
- Mid-level
- Finance
- Bachelor's degree
10d
FBI Special Agent: Risk Management & Threat Analysis Expertise
Federal Bureau of Investigation —Little Rock, AR
- $103,236 - $133,200 a year
- Full-time
- Doctoral degree
- Master's degree
- Analysis skills
10d

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CUSTOMER SERVICE SPECIALIST

State of Arkansas -
Little Rock, AR

Apply Now

Job Details

$39,171 - $57,973 a year
1 day ago

Qualifications

Tax form completion
Customer follow-ups
Customer records maintenance
Confidential information handling
Customer relationship building
Email customer support
Account maintenance
Sales transaction processing
Financial transaction processing
Phone communication
Client rapport building
Client inquiry handling
In-person customer service
Filing
Incident Escalation
State tax
Post-sales issue resolution
Accurate transaction records management
Financial issue resolution
High school diploma or GED
Customer engagement
Compliance documentation
Mail processing
Billing issue inquiries
Communication skills
Email support
Entry level
Quality data entry
Office record organization
Customer data entry

Full Job Description

Date: Aug 12, 2026
Req ID: 59135

Location:
Little Rock, AR, US, 72201

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Category: DFA - REVENUE SERVICES DIV
Anticipated Starting Salary: $39,171

Position Number: 22107924
County: Pulaski
Posting End Date: 8/19/2026
Anticipated Starting Salary: $39,171
Section: Driver Services - Phone Bank

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Position Information

Job Series: Revenue Programs

Classification: Customer Service Specialist – Career Path

Class Code: PRP02P

Pay Grade: SGS03

Salary Range: $39,171 - $57,973

Job Summary
The Customer Service Specialist is responsible for providing exceptional customer service to taxpayers and the public regarding state tax inquiries, payments, child support, or other related services. This position involves assisting customers both in person and via phone, email, and other communication channels. The successful candidate will be skilled in problem-solving, possess a strong understanding of state tax policies and procedures or child support policies and regulations, and deliver timely and accurate information to resolve issues. The Customer Service Specialist will work collaboratively with other staff to ensure the smooth operation of the revenue or child support office, while upholding state and federal regulations and maintaining a positive customer experience.
Primary Responsibilities
Provide high-quality customer service by responding to taxpayer and customer inquiries, explaining tax laws, payment processes, child support services, and related issues. Assist customers with the completion of tax and other forms, tax filing procedures, and understanding their tax or child support obligations in a professional and courteous manner. Answer questions related to individual and business tax filings, tax payment processes, refunds, penalties, and other revenue-related topics. Help taxpayers resolve issues related to overdue payments, discrepancies, or other concerns by providing accurate information and guidance. Help child support customers with case issues by providing information and assisting with completing applications and forms. Gather information through interviews and contact to employers and other entities. Perform activities to locate parents’ address, employer, and income or other assets. Accurately record and document customer interactions, inquiries, and the steps taken to resolve issues in the department’s systems. Maintain up-to-date records of taxpayer and customer requests and follow up as necessary to ensure that all issues are addressed. Guide taxpayers through the process of filing taxes online, by mail, or in person. Educate taxpayers on the various tax filing methods and procedures to ensure compliance with state tax laws. Provide clear instructions for completing tax forms and submitting required documentation. Identify, investigate, and resolve customer service issues, including discrepancies, incorrect filings, payment issues, or other challenges. Work with the appropriate departments or units to escalate more complex cases or disputes for further resolution. Provide general administrative support within the revenue or child support office, including data entry, sorting mail, filing documents, organizing records, and other clerical duties. Assist in preparing and processing forms, applications, and payments. Accept and process payments for taxes, fees, fines, or other revenue and child support-related services. Provide receipts and ensure that all transactions are accurately recorded and processed according to state procedures.
Knowledge and Skills
Demonstrated ability to interact professionally and courteously with taxpayers and customers, ensuring positive experiences even in challenging or stressful situations. Strong interpersonal skills are essential for building rapport and trust with customers. Excellent verbal and written communication skills, including the ability to explain complex tax or child support regulations in a clear, concise, and understandable manner. Ability to actively listen to customers and respond empathetically to their concerns. Ability to assess situations, identify issues, and provide solutions or guidance. Strong critical thinking skills to resolve discrepancies, answer questions accurately, and troubleshoot taxpayer problems efficiently. Meticulous attention to detail in documenting taxpayer information, processing payments, and ensuring accuracy in all aspects of customer service and record-keeping. Ability to handle sensitive taxpayer information with discretion and adhere to confidentiality requirements. Demonstrated integrity in all customer service interactions.
Minimum Qualifications

A high school diploma.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications
N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.

Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination.

Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at (888) 897-7781 or dhs.gov/e-verify.

Apply Now

Refine Your Search

government jobs in bryant, ar

CUSTOMER SERVICE SPECIALIST

PROGRAM ELIGIBILITY SPECIALIST I

INSPECTOR I

LABORATORY TECHNICIAN I

EXECUTIVE ASSISTANT

USER SUPPORT ANALYST

Official Court Reporter

Bookkeeper

FACILITY COORDINATOR

Special Agent

Special Agent: Psychology/Counseling Expertise

FBI Special Agent: Data Science & Intelligence Expertise

FBI Special Agent: Advanced Data & Intelligence Expertise

Special Agent: Cybersecurity/Technology Expertise

FBI Special Agent: Information Systems & Process Management Expertise

Special Agent: Military/Law Enforcement Expertise

FBI Special Agent: Systems Integration & Network Security Expertise

Special Agent: Healthcare Services/Medical Background

Special Agent: Accounting/Finance Background

FBI Special Agent: Risk Management & Threat Analysis Expertise

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