The Chief Mission Officer (CMO) is responsible for the overall operational and financial success of the Mission Services organization and for achieving its mission goals. The CMO will drive the aggressive and successful growth of the organization's outreach to employers and job seekers by fulfilling its goals in partnership with the CEO, by providing leadership and coordinated direction to the Mission Services Leadership team. As the champion of the job seeker and community experience, the CMO will ensure alignment while delivering the most efficient, highest quality service to all Goodwill customers and partners. The CMO will foster and implement a winning culture centered on employee experience. The CMO will be knowledgeable and have experience with key emerging trends and have a creative entrepreneurial approach to solutions building. The CMO's role will substantially contribute to the development of the organization's strategy and be accountable for its delivery and success in partnership with the other members of the Executive team.
The CMO will also lead the strategic and operational direction of The Excel Center, the State's only public high school for adults. The CMO will work jointly with the The Excel Center school board to develop academic and operational plans for the school and ensure that goals and objectives are met. The CMO will be knowledgeable of the federal and state laws and regulations that govern the operation of the school and ensure compliance. The CMO will also lead the strategic and operational direction of the Academy at Goodwill, a licensed private trade school. The CMO will work jointly with the Arkansas Department of Higher Education to ensure compliance and be knowledgeable of the state and federal laws and regulations that govern operations.
The CMO will work with the VP Education and Training to develop operational plans and academic standards to ensure goals and objectives are met.
Additionally, the CMO oversees statewide Career Services and Reentry programs, working to expand access to employment, educational advancement, and workforce development opportunities for individuals facing barriers to success. This includes working with the VP Mission Services to develop the strategic and operational direction of both programs.
Essential Duties and Responsibilities
- Develop, implement, manage annual operating plan for the Mission Services team with clear and quantifiable objectives for each program.
- Develop, implement, manage annual budget for the Mission Services team, including direct responsibility for meeting or exceeding service, productivity, and performance targets.
- Cultivate, maintain a positive, collaborative relationship with partners, community-based organizations, and business and industry, to determine community needs, adapt mission delivery to meet the individual needs of the persons served.
- Develop programs to meet workforce needs of employers and jobseekers.
- Develop, implement, and monitor an effective outcome measurement system that focuses on economic impact to the community served.
- Ensure agency-wide preparation for successful Accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF) as well as federal and state agencies and maintenance of same.
- Participate as part of the Leadership Team, providing input and making recommendations on both a strategic and operational level.
- Attend conferences, outreach programs, and meetings to promote Goodwill programs, take advantage of opportunities to speak in public for Goodwill at these events.
- Ensure compliance with all agency policies, procedures and safety standards, laws and code of ethics throughout areas managed, maintain same to meet CARF, Department of Labor and other regulatory standards.
- Develops short- and long-range goals, objectives and plans for agency and department.
- Assists the President in high-level planning and decision-making with other Executive Staff members.
- Evaluates, analyzes and reports on programs relating to client service to ensure their accuracy and relevance.
- Perform any other related duties as required or assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education
MBA
Experience
11 to 15 years related experience and/or training.
Management Experience
9 to 10 years related experience and/or training.
Skills
- Communication Skills
- Mathematical Skills
- Critical Thinking Skills
Required Certificates, Licenses, Registrations
Valid driver's license
Mental Demands
COMPREHENSIVE AND VERY INTENSE MENTAL DEMAND. Comprehensive and continual involvement with multiple divisions, departments and/or organizations. Strategic and operational management functions which relate to both the short-term and long-term time periods.
Analytical Ability / Problem Solving
GENERAL OVERSIGHT. Activities covered by general organizational philosophy and objectives. Solving problems in novel, non-recurring or swiftly changing situations in which the approach is not fully defined. Guidance by top executive officer or business owner.
Responsibility for Work of Others
Depending on the role, this position may include responsibility for leading or supervising the work of others in accordance with the organization’s policies and applicable laws. When applicable, responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Working Conditions
Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.
Physical Demand
MODERATE DIVERSITY, LOW PHYSICAL: Work activities which allow for a MODERATE AMOUNT OF DIVERSITY in the performance of tasks which are not as varied as those positions relating to Degree 1.
Additional Information
- Five years of administrative work in Education or Human Services, at least two years’ experience in a leadership capacity.
- Demonstrate the Mission, Vision, Values, and Culture of the Organization
- Demonstrated ability to communicate effectively and clearly, both verbally and in writing, including public speaking.
- Demonstrated ability to establish and maintain rapport with others, both inside and outside of the organization.
- Must be of excellent moral character
- Demonstrated ability in interacting with state agencies and ensuring operational conformance to policies and regulations.
- Familiarity with needs and concerns of persons with disabilities and other in-depth knowledge and comprehension of C.A.R.F. standards and methodology for ensuring compliance with them.
- Ability to use independent judgment.
- Strong interpersonal and communication.
- Strong organizational and time management.
- Supports a statewide organization with operations throughout Arkansas and is expected to travel extensively across the state as business needs require.
- Occasional in-state and out-of-state overnight travel is required.
- Must possess and maintain a valid driver's license, successfully pass a motor vehicle record (MVR) review and criminal background check prior to employment, and maintain eligibility under Goodwill Industries of Arkansas' background screening and driving standards throughout employment.
Work Location: In person
