Top 56 Desktop support Jobs in Buffalo, Ny

Technical Services & Support Specialist
Employer Services Corporation —Amherst, NY
- $25.00 - $26.44 an hour
- Hybrid work
- Microsoft Excel
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
6h
Digital Consultant
Ivoclar Vivadent Inc. —Amherst, NY
- $80,000 - $110,000 a year
- Mid-level
- Windows
- 3 years
Help Desk Technician II
Health System Services Ltd —Niagara Falls, NY
- $62,500 - $70,000 a year
- Monday to Friday
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Information Technology (IT) Helpdesk Technician
FeedMore WNY Foundation, Inc. —Buffalo, NY
- $23 - $28 an hour
- Full-time
- Serving
- Google Workspace
- Windows
Quick Apply
IT Helpdesk Technician
Buffalo Hearing & Speech Center —Buffalo, NY
- $24 - $30 an hour
- Full-time
- Google Workspace
- Windows
- 1 year
IT Support Specialist
Bills Stadium and Events Company LLC —Orchard Park, NY
- $65,000 - $75,000 a year
- Extended hours
- Hospitality
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
10d
IT VIP Support Analyst
Delaware North —Buffalo, NY
- $82,600 - $111,500 a year
- Evenings as needed
- Mid-level
- Residential
- 3 years
- Paid parental leave
- Paid holidays
Desktop Support
NTT DATA —Buffalo, NY
- $22 - $24 an hour
- Office
- Windows
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Information Technology Support Specialist
UBMD Internal Medicine —Buffalo, NY
- $24.00 - $27.50 an hour
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
3d
IT Support Analyst (Edwards Vacuum)
Atlas Copco Group —Buffalo, NY
- $33.78 - $42.23 an hour
- Mid-level
- Office
- Windows
- AD&D insurance
- Paid holidays
13d
Maintenance Technical Support Call Analyst
Linde —Tonawanda, NY
- $63,375 - $92,950 a year
- Maintenance
- Experience equivalent to degree accepted
- Associate's degree
- Paid holidays
- Disability insurance
IT Specialist (Buffalo)
BUFFALO ACADEMY OF SCIENCE CHARTER SCHOOL —Buffalo, NY
- $53,000 - $60,000 a year
- School experience
- Google Workspace
- Mid-level
- Disability insurance
- Dental insurance
Quick Apply
Help Desk L2 Tech In-Person Local to Buffalo, NY
MVP Network Consulting —Buffalo, NY
- $18.51 - $24.50 an hour
- Email
- Computer science
- Azure
- Computer Science
Help Desk L1 Tech In-Person Local to Buffalo, NY
MVP Network Consulting —Buffalo, NY
- $15.50 - $18.50 an hour
- Email
- Computer science
- Azure
- Computer Science
IT Analyst
PHILLIPS LYTLE LLP —Buffalo, NY
- $24 - $30 an hour
- On call
- Computer Science
- Mid-level
- Databases
107 - IT Technician Specialist
COMMUNITY ACTION ORGANIZATION OF WESTERN NEW YORK INC —Buffalo, NY
- $55,000 - $60,000 a year
- Full-time
- Computer Science
- Mid-level
- Ability to climb stairs
Quick Apply
Microcomputer Technical Support Specialist
Hamburg CSD —Hamburg, NY
- From $68,500 a year
- Full-time
- Mid-level
14d
Information Technology Coordinator
Bryant and Stratton College —Orchard Park, NY
- $23.08 - $25.48 an hour
- Overtime
- Computer Science
- Inventory management
- Customer service
- Health savings account
- Health insurance
Temporary IT Service Desk Technician
NOCO Energy Corp —Tonawanda, NY
- $24 - $28 an hour
- Temporary
- Computer science
- Computer Science
- Mid-level
- Paid training
- Health savings account
Quick Apply
IT Systems Support Specialist
Onco360 —Buffalo, NY
- From $70,000 a year
- Urgently hiring
- Computer science
- Computer Science
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply

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desktop support jobs near buffalo, ny

Technical Services & Support Specialist

Employer Services Corporation -
Amherst, NY

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Job Details

$25.00 - $26.44 an hour
6 hours ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Jira
Performance dashboard reports
Post-sales product instruction
Customer communication
Microsoft Excel
Client onboarding
Video tutorial instructional content development
Data analysis reporting
Computer Science
Software product demonstrations
Procedural guides
Enterprise software
E-learning (training delivery method)
Automation software
Business intelligence report generation
Software implementation
HR systems (technically supported)
Enterprise solutions implementation
Information Systems
Training material drafting
Mid-level
User training (technical support)
Business consulting
Multimedia demonstrations (training delivery method)
SQL
Technical solutions implementation
Help files
Presentation skills
Zendesk
Continuous improvement

Full Job Description

ESC is growing HR outsourcing & employment administration company, headquartered in Amherst, which administers payroll, benefits, and human resources consulting services for our clients. We are a people-centric organization with a focus on culture. We work smart and have fun in a team-oriented environment, working together to provide HR, payroll, benefits, and HRIS services to businesses of all sizes and types.

The Technical Services & Support Specialist is responsible for delivering technical demonstrations, client implementations, system configuration, end-user training, and ongoing application support for HR technology solutions. This customer-facing role partners with Sales, Implementation and IT to ensure successful adoption of Payroll, Time & Attendance, HRIS, ATS, LMS, Performance Management and related workforce management technologies while driving customer satisfaction and continuous improvement.

Key Responsibilities include but are not limited to:

Lead technical product demonstrations and proof-of-concept sessions for prospective and existing clients
Provide new client implementation support specific to Payroll, Time & Attendance, HRIS, ATS, LMS, Performance Management and related applications
Provide new client training and post-go-live support
Develop virtual and self-service training materials including knowledge articles, user guides and videos
Provide application support using Freshdesk or similar ticketing systems
Create custom reports, dashboards, imports/exports, and basic scripting or workflow automation
Collaborate with cross functional teams to resolve issues and improve processes
Document procedures, release notes, and product knowledge
Work independently and collaboratively to provide internal and external customer and end-user support

The successful candidate will have:

Degree in Information Systems, Computer Science, Business Information Systems, HR Technology or related field
3+ years supporting enterprise SaaS or HR technology solutions
Customer service experience delivering software demonstrations, client training and product support
Proficient in Microsoft 365 (Excel, Word, PowerPoint, Teams)
Strong troubleshooting and customer service skills
Experience delivering presentations, demonstrations and training
Knowledge of Freshdesk, Zendesk, Jira or similar ticketing systems
SQL/report writing and data analysis
Experience with HRIS, Payroll, Time & Attendance, ATS, Performance Management and LMS systems a plus

Compensation, Benefits & Culture:

We offer a competitive salary commensurate with experience, along with a comprehensive benefits package designed to support your well-being. This includes medical, dental, and vision coverage, 401(k) plan with company match, and a generous paid time off and company holiday policy.

As an HR-focused organization, we are deeply committed to creating a positive and engaging workplace experience. You’ll be part of a collaborative, people-first culture with meaningful opportunities for career development. We also provide flexible, hybrid work arrangements to help you maintain balance and do your best work.

Apply today and join “One of the Best Places to Work in WNY”!

Please note, as we are open to speaking with HR professionals with different levels of experience, compensation will be commensurate with experience, within the range listed.

Technical Services & Support Specialist Job Description

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Refine Your Search

desktop support jobs in buffalo, ny

Technical Services & Support Specialist

Digital Consultant

Help Desk Technician II

Information Technology (IT) Helpdesk Technician

IT Helpdesk Technician

IT Support Specialist

IT VIP Support Analyst

Desktop Support

Information Technology Support Specialist

IT Support Analyst (Edwards Vacuum)

Maintenance Technical Support Call Analyst

IT Specialist (Buffalo)

Help Desk L2 Tech In-Person Local to Buffalo, NY

Help Desk L1 Tech In-Person Local to Buffalo, NY

IT Analyst

107 - IT Technician Specialist

Microcomputer Technical Support Specialist

Information Technology Coordinator

Temporary IT Service Desk Technician

IT Systems Support Specialist

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