Top 31 Help desk support Jobs in Buffalo, Ny

IT Systems & Infrastructure Specialist
Tapecon Inc —Buffalo, NY
- $19 - $25 an hour
- Background check
- Computer science
- Computer Science
- Health insurance
- Paid time off
Technical Support Specialist
Mueller Reports —Tonawanda, NY
- $19 - $25 an hour
- Full-time
- Microsoft Excel
- Azure
- Microsoft Outlook
- Health savings account
- Health insurance
1d
Help Desk Support Technician
SAIC —Buffalo, NY
- $40,001 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
1d
IT Helpdesk Technician
Buffalo Hearing & Speech Center —Buffalo, NY
- $24 - $30 an hour
- Full-time
- Google Workspace
- Windows
- 1 year
Help Desk L1 Tech In-Person Local to Buffalo, NY
MVP Network Consulting —Buffalo, NY
- $15.50 - $18.50 an hour
- Email
- Computer science
- Azure
- Computer Science
Help Desk Technician II
Health System Services Ltd —Niagara Falls, NY
- $62,500 - $70,000 a year
- Monday to Friday
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Information Technology (IT) Helpdesk Technician
FeedMore WNY Foundation, Inc. —Buffalo, NY
- $23 - $28 an hour
- Full-time
- Serving
- Google Workspace
- Windows
Quick Apply
Help Desk L2 Tech In-Person Local to Buffalo, NY
MVP Network Consulting —Buffalo, NY
- $18.51 - $24.50 an hour
- Email
- Computer science
- Azure
- Computer Science
Information Technology Support Specialist
UBMD Internal Medicine —Buffalo, NY
- $24.00 - $27.50 an hour
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
6d
Temporary IT Service Desk Technician
NOCO Energy Corp —Tonawanda, NY
- $24 - $28 an hour
- Temporary
- Computer science
- Computer Science
- Mid-level
- Paid training
- Health savings account
Quick Apply
Systems Analyst
U.S. Courts —Buffalo, NY
- $74,855 - $121,713 a year
- Weekends as needed
- Computer Science
- Pass drug screening
- Mid-level
7d
Help Desk Manager
Spectrum Health & Human Services —Orchard Park, NY
- $26 - $33 an hour
- Full-time
- Computer science
- Computer Science
- Office
Quick Apply
Information Technology Coordinator
Bryant and Stratton College —Orchard Park, NY
- $23.08 - $25.48 an hour
- Overtime
- Computer Science
- Inventory management
- Customer service
- Health savings account
- Health insurance
IT Support Specialist
CPEG Buffalo LLC —Tonawanda, NY
- $65,000 - $75,000 a year
- Full-time
- 18 years or older
- Computer Science
- ERP systems
- Wellness program
- Health savings account
Quick Apply
Systems Administrator
Frontier Science —Amherst, NY
- $50,000 - $90,000 a year
- Computer Science
- Up to 50% travel
- Mid-level
Quick Apply
Help Desk/ PC Specialist
Seneca Nation Health System —Irving, NY
- $21.68 an hour
- Full-time
- HIPAA
- Research
- Mid-level
Quick Apply
2d
Client Manager- First Line Client Specialist Hybrid
Citi —Getzville, NY
- $61,120 - $85,280 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Organizational skills
- Paid holidays
- Disability insurance
6d
Technical Support Engineer - VTS
Ingram Micro —Buffalo, NY
- $49,500 - $79,200 a year
- Weekends as needed
- Background check
- Azure
- Pass drug screening
- Disability insurance
- Health insurance
Technology Field Technician
West Herr Automotive Group —Orchard Park, NY
- $25.00 - $29.81 an hour
- Full-time
- Background check
- Dealership
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Director of IT
BUFFALO ACADEMY OF SCIENCE CHARTER SCHOOL —Buffalo, NY
- $60,000 - $80,000 a year
- Data analysis skills
- Senior level
- Leadership
Quick Apply

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IT Systems & Infrastructure Specialist

Tapecon Inc -
Buffalo, NY

Apply Now

Job Details

$19 - $25 an hour

Benefits

Health insurance
Paid time off
401(k) matching

Qualifications

Telecommunications network device configuration
Project management experience in technology
IT asset management
Machine troubleshooting
Managing projects
Desktop administration

Full Job Description

Description:

Position Summary

The IT Systems & Infrastructure Specialist is responsible for supporting, maintaining, and improving the organization’s IT environment, including hardware, software, network systems, and end-user support. This role ensures reliable operation of IT infrastructure, timely resolution of user issues, and proactive management of systems critical to business performance.

The position encompasses a broad range of technical responsibilities, including hardware setup and maintenance, desktop support, network administration, system engineering, and help desk response. The IT Systems & Infrastructure Specialist plays a key role in ensuring that all technology systems operate securely, efficiently, and in alignment with organizational needs.

Essential Functions

Hardware Management:

Install, configure, and maintain computers, printers, scanners, servers, and network hardware.
Troubleshoot, diagnose, and resolve hardware-related issues to minimize downtime.
Maintain an accurate inventory of IT equipment and assist in hardware lifecycle management.

Desktop Support:

Manage end-user devices, including operating systems, applications, and configurations.
Provide technical support for software installation, updates, and user access.
Ensure all devices are properly secured and updated in accordance with IT standards.

Network Administration:

Maintain, configure, and monitor Microsoft Azure Active Directory and Microsoft 365 environments.
Oversee user accounts, security rules, and software deployment.
Support the configuration of firewalls, routers, and switches to maintain secure and reliable connectivity.

System Engineering:

Support server setup, configuration, and maintenance, including backups and patching.
Monitor network and system performance; identify and resolve infrastructure bottlenecks or vulnerabilities.
Assist with implementing new technologies and infrastructure upgrades.

Help Desk & User Support:

Serve as the first point of contact for user requests and IT troubleshooting.
Respond promptly to tickets, documenting issues and resolutions accurately.
Provide guidance and training to users to improve digital literacy and adherence to IT policies.

Security & Compliance:

Support IT security initiatives, including access control, antivirus protection, and data backup integrity.
Ensure adherence to company IT policies and compliance standards

Requirements:

Education and Experience

Associates degree in Information Systems, Computer Science, Business, or related field; or equivalent work experience.
2–3 years of experience in a similar role.
Experience with Power Automate for workflow automation is a plus.
Strong analytical and problem-solving skills.
Effective verbal and written communication skills.
Knowledge of data governance, compliance, or security practices.

Knowledge, Skills, and Abilities

Knowledge

Strong understanding of Microsoft Windows environments and Microsoft 365 administration.
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, VLANs).
Familiarity with Microsoft Azure Active Directory and cloud-based infrastructure.
Understanding of hardware installation, imaging, and maintenance procedures.
Knowledge of cybersecurity principles and best practices.
Basic familiarity with IT asset management and lifecycle processes.

Skills

Proficient in diagnosing and troubleshooting hardware, software, and network issues.
Skilled in configuring servers, firewalls, routers, and switches.
Ability to manage and prioritize multiple technical support requests efficiently.
Strong documentation and record-keeping skills.
Effective communication and interpersonal skills for supporting non-technical users.
Strong analytical and problem-solving abilities with attention to detail.

Abilities

Ability to work independently and collaboratively in a fast-paced environment.
Ability to translate technical information into clear, user-friendly language.
Ability to maintain confidentiality and adhere to data security standards.
Ability to manage projects, prioritize tasks, and meet deadlines.
Ability to adapt to evolving technologies and continuously improve system performance.

Key Performance Indicators

Response Time: Average time to respond to help desk tickets meets or exceeds defined service levels.
Resolution Time: Percentage of IT support issues resolved within target timeframes.
System Uptime: Network, server, and infrastructure uptime maintained at or above 99%.
User Satisfaction: Achieve target satisfaction rating on IT support surveys or feedback.
Security Compliance: Maintain 100% compliance with IT security and software update policies.
Documentation Accuracy: Ensure all system configurations, assets, and support procedures are accurately documented and updated.
Project Completion: Infrastructure and system upgrade projects completed on time and within scope.

Physical Requirements / Working Conditions:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, climb, stoop, kneel, and crouch. The employee is occasionally required to balance or crawl. The employee is required to regularly operate a computer and other office machinery such as a copy machine and printer. The employee is required to regularly reach with arms and hands; use hands to handle, finger or feel objects, tools or controls. Hands and fingers may frequently perform repetitive motion. Occasionally the employee will use arms and hands to balance and climb. The employee must frequently lift and/or move up to 10 pounds. Occasionally the employee will lift and/or move up to 25 pounds with the use of a lift assist. This job requires close vision, peripheral vision, depth perception and the ability to adjust focus. Employee is required to regularly talk and hear. The person in this position frequently communicates to other employees/personnel as well as customers and must be able to exchange accurate information.

Total Compensation:

The pay range below reflects the potential compensation for this position. Compensation will vary based on factors including experience. Other benefits include weekly transportation benefit, competitive Paid Time Off package, medical insurance, comprehensive ancillary benefit offerings, 401K plan with employer match, and more.

Additional information:

Please note that offer of employment is contingent upon successful completion of background check, pre-employment physical, and drug screen as they align with New York State requirements.

Additionally, this is an ITAR compliance related position. The offer is contingent upon proof of US Person status (US Person is defined under ITAR as a natural person who is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3)) or an export control license for non-US Persons.

Apply Now

Refine Your Search

help desk support jobs in buffalo, ny

IT Systems & Infrastructure Specialist

Technical Support Specialist

Help Desk Support Technician

IT Helpdesk Technician

Help Desk L1 Tech In-Person Local to Buffalo, NY

Help Desk Technician II

Information Technology (IT) Helpdesk Technician

Help Desk L2 Tech In-Person Local to Buffalo, NY

Information Technology Support Specialist

Temporary IT Service Desk Technician

Systems Analyst

Help Desk Manager

Information Technology Coordinator

IT Support Specialist

Systems Administrator

Help Desk/ PC Specialist

Client Manager- First Line Client Specialist Hybrid

Technical Support Engineer - VTS

Technology Field Technician

Director of IT

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