Customer Account Representative – First-Party Personal Loan Servicing
Capital Management Services —Buffalo, NY
- From $17 an hour
- Full-time
- Computer literacy
- Computer skills
- Financial services
- Paid training
- Health insurance
Quick Apply
13d
[Entry Level] Business Banking Operations Associate (Loan Workout Support) - Hybrid
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7d
Banking Services Operations Associate V - Commercial Lending Support
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5d
BankOnBuffalo, Commercial Loan Servicing Specialist
CNB Financial Corporation —Buffalo, NY
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1d
Banking Services Line Manager II - Commercial Lending Operations
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Mortgage Loan Processor II
PREMIUM MORTGAGE CORPORATION —Buffalo, NY
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KeyBank National Association —Amherst, NY
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9d
Portfolio Management Specialist
Northwest Bank —Buffalo, NY
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17h
Closing Coordinator
PREMIUM MORTGAGE CORPORATION —Buffalo, NY
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Mortgage Loan Officer | Remote (Western New York) | Draw + Commission
Empower Federal Credit Union —Buffalo, NY
- $58,691.36 - $88,037.04 a year
- Full-time
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- Background check
- Clean driving record
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Quality Control Associate
HUNT Mortgage Corporation —Buffalo, NY
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- 3 years
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Credit Model Development Quantitative Analyst I- HELOC & Residential Mortgage (Hybrid - see description for potential locations)
M&T Bank —Buffalo, NY
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Northwest Bank —Buffalo, NY
- $90,000 - $110,000 a year
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Indirect Lending Quantitative Risk Analyst Lead
M&T Bank —Buffalo, NY
- $103,000 - $171,600 a year
- Full-time
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- 3 years
- Master's degree
6d

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lending jobs near buffalo, ny

Customer Account Representative – First-Party Personal Loan Servicing

Capital Management Services -
Buffalo, NY

Quick Apply

Job Details

Full-time
From $17 an hour
13 days ago

Benefits

Paid training
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Referral program

Qualifications

Debt collection phone call
Customer records maintenance
Computer operation
Managing customer accounts
Loan payment processing
Customer relationship building
Loan collections
Account maintenance
Phone communication
Computer literacy
Account troubleshooting
Client rapport building
Financial issue resolution
Customer payment reminders
Computer skills
Financial services
Billing issue inquiries
Customer support for financial loans
Handling account queries
Communication skills
Collections account management
Entry level
Bill payment support
Client interaction via phone calls
Customer data entry

Full Job Description

Customer Account Representative – First-Party Personal Loan Servicing

Buffalo, NY | Full-Time | Starting at $17.00/hour + Up to $500/Month in Performance Bonuses

Capital Management Services (CMS) is hiring for our August 10th, 2026 training class!

CMS is a Buffalo-based company specializing in first-party account servicing for a nationally recognized financial institution. In this role, you will work with customers who have personal loans ranging from $8,000 to $40,000, helping them resolve recently missed payments and identify repayment solutions.

This is first-party account servicing-not third-party debt collection or charged-off debt recovery. We are looking for professional, customer-focused individuals who can communicate confidently and represent our client with the highest level of professionalism.

What You'll Do

As a Customer Account Representative, you'll work with customers whose personal loans are between 2 and 90 days past due, helping them bring their accounts current while providing exceptional customer service.

Responsibilities include:

Handle inbound and outbound calls regarding personal loan accounts.
Discuss payment options and assist customers with resolving recently missed payments.
Build rapport while maintaining a professional and empathetic approach.
Accurately review account information and document customer interactions.
Navigate multiple computer systems efficiently.
Meet individual and team performance goals while maintaining strict compliance standards.

What We're Looking For

Previous first-party collections or financial services experience preferred
Professional phone presence and strong communication skills
Excellent customer service and problem-solving abilities
Comfortable working in a fast-paced, goal-oriented environment
Basic computer proficiency and the ability to multitask
Reliable attendance and a strong work ethic

CompensationBenefits

Starting pay of $17.00 per hour
Earn up to $500 per month in performance bonuses
Fully paid training
Paid Time Off
Medical, Dental, and Vision Insurance
401(k) with company match
Employee Referral Program
Career advancement opportunities
All equipment provided

Paid Training

Training begins August 10th , 2026

Position Details

Full-Time
40 hours per week
On-site in Buffalo, NY

If you're looking for a career with a stable company that values professionalism, customer service, and employee development, we'd love to hear from you. Apply today to join the Capital Management Services team!

#ZR

Quick Apply

Refine Your Search

lending jobs in buffalo, ny

Customer Account Representative – First-Party Personal Loan Servicing

[Entry Level] Business Banking Operations Associate (Loan Workout Support) - Hybrid

Banking Services Operations Associate V - Commercial Lending Support

Lending Compliance Manager

Small Business Portfolio Management Specialist

Mortgage Loan Processor

BankOnBuffalo, Commercial Loan Servicing Specialist

Banking Services Line Manager II - Commercial Lending Operations

Junior Commercial Lending Officer

Mortgage Loan Processor II

Service Officer or Lead Service Officer (Community Development Lending and Investing Post Closing)

Portfolio Management Specialist

Closing Coordinator

Mortgage Loan Officer | Remote (Western New York) | Draw + Commission

Quality Control Associate

Credit Model Development Quantitative Analyst I- HELOC & Residential Mortgage (Hybrid - see description for potential locations)

Paralegal or Mortgage Processor (Bankruptcy and Mortgage Modification)

eBranch Generalist I

Small Business Banker II

Indirect Lending Quantitative Risk Analyst Lead

I want to receive the latest job alert for lending in buffalo, ny

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