Top 315 Personal protection Jobs in Buffalo, Ny

Customer Experience Analyst I
ACV Auctions —Buffalo, NY
- $23 - $27 an hour
- Full-time
- Marketing
- Bachelor's degree
- Conflict management
- Paid jury duty
- AD&D insurance
Quick Apply
Security Officer
Wegmans Food Markets —Buffalo, NY
- $34 an hour
- Part-time
- 18 years or older
- Customer service
- Mid-level
- Health insurance
- Paid time off
Store Security Specialist
Wegmans Food Markets —Amherst, NY
- $35 an hour
- Part-time
- 18 years or older
- Customer service
- Mid-level
- Health insurance
- Paid time off
8d
Preservation and Safety Officer
BUFFALO FINE ARTS ACADEMY —Buffalo, NY
- $18 - $20 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Mid-level
Quick Apply
Audacy Buffalo Show Host
Audacy, Inc. —Buffalo, NY
- $35,000 - $55,000 a year
- Online Application
- Mid-level
- In-person
- Commercial
- Health savings account
- Disability insurance
Morning Show Co-Host WKSE
Audacy, Inc. —Buffalo, NY
- $65,000 - $75,000 a year
- Online Application
- Driver's License
- In-person
- Senior level
- Health savings account
- Disability insurance
Asset Protection Associate
JCPenney —Cheektowaga, NY
- $18.00 - $22.50 an hour
- 18 years or older
- High school diploma or GED
- In-person
- Paid holidays
- Health insurance
Caring Together Respite Care Specialist
Buffalo Federation of Neighborhood Centers —Buffalo, NY
- From $45,000 a year
- Full-time
- HIPAA
- Maintenance
- Older adults
Quick Apply
HSPD-12: Government Badging & Credentialing Specialist (Buffalo)
Citizant Inc —Buffalo, NY
- $18.96 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
8d
Housekeeping Aide
Elderwood —Amherst, NY
- Up to $18.31 an hour
- Full-time
- 18 years or older
- 11+ years
- English
2d
Store Asset Protection Associate- Part Time
Five Below Inc —Buffalo, NY
- From $16.50 an hour
- Part-time
- Ability to walk for extended periods
- 1 year
- Ability to stand for extended periods
- Health insurance
Quick Apply
14d
Packing Mechanic – Cereal
General Mills —Buffalo, NY
- $37.78 an hour
- 8 hour shift
- 5 years
- Computer literacy
- English
- Paid holidays
- Health insurance
10d
Account Representative - Personal Lines
AAA Western and Central New York —Buffalo, NY
- $22.10 - $26.50 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Office
- Paid training
- AD&D insurance
Site Supervisor
Allied Universal —Buffalo, NY
- From $25 an hour
- Overtime
- 18 years or older
- Military
- Research
- Paid training
- Health insurance
Quick Apply
1d
HSPD-12: Government Badging & Credentialing Specialist (Cheektowaga, NY*)
Citizant Inc —Cheektowaga, NY
- $18.96 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Emergency Room Technician - FT - Night Shift
Erie County Medical Center —Buffalo, NY
- $23.58 - $29.21 an hour
- Part-time
- Nursing
- BLS Certification
- High school diploma or GED
Paralegal
NEW ERA CAP LLC —Buffalo, NY
- $60,000 - $70,000 a year
- Microsoft Outlook
- Word processing
- Writing skills
- Health insurance
- Paid time off
Quick Apply
Asset Protection Part Time
Five Below Inc —Buffalo, NY
- From $16.50 an hour
- Part-time
- Ability to walk for extended periods
- 1 year
- Ability to stand for extended periods
- Health insurance
Quick Apply
20h
Day Habilitation Direct Support Professional (DSP) - Williamsville, NY
The Arc Erie County —Williamsville, NY
- $22.57 an hour
- Full-time
- Experience working with individuals with disabilities
- Maintenance
- Residential
- Paid training
- Paid holidays
Quick Apply
Emergency Roadside Service Technician
AAA Western and Central New York —Buffalo, NY
- $20.10 an hour
- Overtime
- Background check
- Mid-level
- High school diploma or GED
- Paid training
- AD&D insurance

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Customer Experience Analyst I

ACV Auctions -
Buffalo, NY

Quick Apply

Job Details

Full-time
$23 - $27 an hour

Benefits

Paid jury duty
AD&D insurance
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Bereavement leave
Life insurance
Paid sick time

Qualifications

Customer relationship building
Bachelor's degree
Conflict management
Newsletters (communication methods)
CRM system proficiency
Cross-functional collaboration
Cross-functional communication

Full Job Description

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:

Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

Who we are looking for:
The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX) department and reports directly to the Sr Manager, Operations & CX. As a Customer Experience Analyst I, you will keep a pulse on customer sentiment by triaging internal & external customer concerns as well as executing meaningful survey feedback followup & root cause tagging. You will play a pivotal role in ensuring seamless customer interactions by facilitating communication channels, and supporting the implementation of customer-centric initiatives. Your responsibilities will include maintaining accurate customer records and collaborating on specific customers & issues with cross-functional teams to enhance overall customer satisfaction.

What you will do:

Actively and consistently support all efforts to simplify and enhance the customer experience.
Develop an understanding of the company, industry, and ACV dealer customers. Establish and maintain a sharp understanding of customer needs and competitive offerings.
Respond promptly to customer feedback through various channels, including review forums (e.g. - Google business, Apple Store, Google Play) email, phone, chat, and social media.
Professionally triage issues presented by internal or external customers to expedient resolution
Respond to customer feedback on cadenced customer surveys and triage related issues in a timely manner.
Have meaningful conversations with customers to understand the root cause for expressed concerns & ensure feedback points are tagged accordingly. Educate and manage expectations with customers as needed.
Participate in ad-hoc Voice of Customer (VOC) campaigns as needed to derive customer insights on specific topics of inquiry.
Collaborate with cross-functional teams to ensure consistent and effective communication with customers on issues.
Maintain comprehensive documentation of customer interactions, feedback, and resolutions.
Identify and suggest improvements to management for existing customer service, operations, and sales processes to enhance efficiency and effectiveness.
Track and follow up on customer complaints or concerns, ensuring timely and satisfactory resolution.
Utilize customer relationship management (CRM) software and other tools to track customer interactions and support efficient workflows.
Recommend to management customer advocates who can positively influence the company's reputation through testimonials, case studies, or referrals.
Support the development and execution of customer experience projects and initiatives.
Support the creation and distribution of customer communications, newsletters, and other relevant materials.
Perform other duties as assigned.

What you will need:

Bachelor’s degree in business, marketing, statistics, data science, or a related field required.
Automotive Experience Preferred
1-3 years’ customer service experience (at the Specialist/Lead level, preferred).
1-3 years’ escalation and conflict management/resolution experience.
Ability to read, write, speak and understand English.
Clear and effective communication skills, both written and verbal, to interact with customers and internal teams on both technical & non-technical topics.
A genuine commitment to understanding and meeting customer needs, with a focus on delivering positive experiences.
Previous experience or familiarity with customer service principles and best practices.
Familiarity with customer relationship management (CRM) software and other relevant tools to track and manage customer interactions. Salesforce specifically is a plus.
Ability to identify issues, troubleshoot problems, and collaborate with teams to implement effective solutions.
Previous experience in the automotive industry a plus.
Multi-lingual (Spanish preferred) a plus.
Previous customer service experience required.
An agile, hard-working, and self-starter mentality.
Detail-oriented with excellent organizational skills.
Ability to work collaboratively in a cross-functional & hybrid team environment.

#LI-HT1
#Ind123KW

Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

For information on our collection and use of your personal information, please see our Privacy Notice.
No immigration or work visa sponsorship provided for this position.

Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

Quick Apply

Refine Your Search

personal protection jobs in buffalo, ny

Customer Experience Analyst I

Security Officer

Store Security Specialist

Preservation and Safety Officer

Audacy Buffalo Show Host

Morning Show Co-Host WKSE

Asset Protection Associate

Caring Together Respite Care Specialist

HSPD-12: Government Badging & Credentialing Specialist (Buffalo)

Housekeeping Aide

Store Asset Protection Associate- Part Time

Packing Mechanic – Cereal

Account Representative - Personal Lines

Site Supervisor

HSPD-12: Government Badging & Credentialing Specialist (Cheektowaga, NY*)

Emergency Room Technician - FT - Night Shift

Paralegal

Asset Protection Part Time

Day Habilitation Direct Support Professional (DSP) - Williamsville, NY

Emergency Roadside Service Technician

I want to receive the latest job alert for personal protection in buffalo, ny

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