IT Help Desk Technician
Elite Recruiting & Consulting Services —Buffalo, WY
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Front Desk Associate/Night Audit
Alamo Inn —Buffalo, WY
- From $13.50 an hour
- Part-time
- Hotel
- Organizational skills
- In-person
Quick Apply
2d

Discover related jobs

Based on your search for service desk jobs.

IT - Information Technology Technician
WWC Engineering —Sheridan, WY
An industry-recognized Help Desk Certification and experience in a help desk environment will provide a solid foundation for addressing technical inquiries.
$23 - $25 an hour
Quick Apply
Work Station Technician II
Sheridan Memorial Hospital —Sheridan, WY
Independently performs a variety of computer systems administration and support tasks, including the following: Desktop and workstation support, PC hardware and…
Quick Apply
4d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Global Services Associate
Levy & Associates, LLC —Columbus, OH
Maintain the front desk, welcome visitors and ensure proper sign-in procedures are followed. Demonstrate compliance with all applicable federal, state and local…
From $18 an hour
Quick Apply
Administrator Helper
BATTH TRUCKING INC —Columbus, OH
Assist with data entry, filing, and maintaining customer records in the system. Prior experience in a receptionist, administrative, or customer service role…
$11 - $18 an hour
Quick Apply
2d

Show more jobs in cities nearby

I want to receive the latest job alert for service desk in buffalo, wy

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk jobs near buffalo, wy

E&i Technician jobs in Florida

Pharmacy Technician jobs in Fayetteville, AR

Helpdesk Technician jobs in El Paso, TX

Hospital Pharmacy Technician jobs in Cincinnati, OH

Helpdesk Technician jobs in Lima, OH

Helpdesk Technician jobs in Mobile, AL

Eeg Technician jobs in Richmond, VA

Helpdesk Technician jobs in New York, NY

Front Desk jobs in Detroit, MI

Front Desk Agent jobs in Los Angeles, CA

Front Desk Security jobs in Los Angeles, CA

IT Help Desk Technician

Elite Recruiting & Consulting Services
Buffalo, WY

Quick Apply

Job Details

Full-time

Qualifications

Desktop computer repair
Mobile device support
Linux support
In-person customer service
Windows
Printer (troubleshooting support)
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Technical customer support for office equipment
macOS
IP networking
Desktop administration
Peripheral hardware support
Mobile devices

Full Job Description

IT Help Desk Technician

Reports To: Implementation Engineer
Department: Information Technology
FLSA Status: Full-Time, Non-Exempt
Work Environment: Multiple Facilities / Office/ Onsite in Gillette, WY

Position Summary

We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems.

Key Responsibilities

Provide first-level technical support via phone, email, remote support, and in-person assistance.
Diagnose and resolve hardware, software, printer, and network connectivity issues.
Install, configure, and maintain desktop computers, laptops, peripherals, and business applications.
Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues.
Create, prioritize, update, and close support tickets within the organization's ticketing system.
Maintain accurate documentation, knowledge base articles, and IT asset inventories.
Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications.
Provide end-user training on software, security awareness, and IT best practices.
Escalate complex technical issues to senior IT staff when appropriate.
Maintain a high level of customer service while meeting established service level expectations.
Perform other duties as assigned.

Qualifications

Education

High school diploma or equivalent required.
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

Experience

Previous Help Desk, Desktop Support, or Technical Support experience preferred.
Experience supporting Windows environments and Microsoft Office applications.
Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or similar platforms is preferred.

Preferred Certifications

CompTIA A+
Microsoft Certified Professional (MCP) or equivalent
Other relevant IT certifications are a plus.

Required Knowledge, Skills & Abilities

Strong troubleshooting and analytical problem-solving skills.
Working knowledge of Windows, macOS, and basic Linux environments.
Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity.
Experience supporting printers, mobile devices, and desktop peripherals.
Excellent verbal and written communication skills.
Strong customer service skills with the ability to explain technical concepts to non-technical users.
Ability to prioritize multiple support requests in a fast-paced environment.
Strong organizational skills and attention to detail.
Ability to work independently and collaboratively within an IT team.

Physical Requirements

This position may require occasional lifting of equipment weighing up to 50 pounds and extended periods of sitting, standing, walking, and computer use.

Work Environment

Primarily an indoor office or multi-site business environment.
Occasional exposure to equipment rooms, confined spaces, or elevated temperatures.
Local travel between facilities may be required.

Equal Opportunity Employer

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.

Quick Apply

Refine Your Search

service desk jobs in buffalo, wy

IT Help Desk Technician

Front Desk Associate/Night Audit

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for service desk in buffalo, wy

Explore jobs in more locations

IT Help Desk Technician

Position Summary

Key Responsibilities

Qualifications

Education

Experience

Preferred Certifications

Required Knowledge, Skills & Abilities

Physical Requirements

Work Environment

Equal Opportunity Employer

Job Seeker Tools

Employer Tools

Browse

Stay Connected