Top 221 Assistant guest service manager Jobs in Buffalo Ny

Assistant Guest Service Manager
Marriott, Buffalo Amherst, NY —Amherst, NY
- $65,000 a year
- Full-time
- Microsoft Word
- Mid-level
- Hotel
- Free parking
- Paid holidays
La Cascata, Fine Dining Assistant Server - FT
Seneca Gaming Corporation —Niagara Falls, NY
- $10.70 an hour
- Full-time
- Bar
- 18 years or older
- English
Retail Assistant Manager
European Wax Center-Waxing Centers of Bu —Buffalo, NY
- From $18 an hour
- Part-time
- Mid-level
- High school diploma or GED
- Conflict management
- Paid training
- Health insurance
10d
Athletic Facility Assistant
Nardin Academy —Buffalo, NY
- $16 an hour
- Part-time
- CPR Certification
- Customer service
- Ability to walk for extended periods
Quick Apply
Household Manager and Family Assistant
Sage Haus —Lewiston, NY
- $25 - $30 an hour
- Weekends as needed
- Background check
- CPR Certification
- Clean driving record
Quick Apply
KFC Assistant General Manager
KFC —Hamburg, NY
- $18.50 - $20.00 an hour
- 18 years or older
- Ability to walk for extended periods
- Mid-level
- Paid training
- Health insurance
Quick Apply
Operations Assistant, CBLS
University at Buffalo —Buffalo, NY
- $50,000 - $55,000 a year
- Evenings as needed
- Microsoft Excel
- Microsoft Outlook
- No background check
- Health insurance
- Retirement plan
Assistant General Manager
Your Employer —Amherst, NY
- $70,000 - $80,000 a year
- Full-time
- Sales
- Cooking
- Mid-level
Principal Clerk Typist (NY HELPS) -DO
Amherst Schools —Amherst, NY
- $41,188 a year
- Inventory management
- Office
- Data entry
1d
Assistant Residential Supervisor
DePaul —Buffalo, NY
- $25.00 - $25.90 an hour
- Full-time
- 18 years or older
- Clean driving record
- Mid-level
- 403(b) matching
- Paid holidays
Parking Assistant Manager
Live Nation —Corfu, NY
- $20 - $25 an hour
- Part-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
Full Time Assistant Store Manager (Store 4665)
GameStop Inc —Buffalo, NY
- $18.75 - $22.75 an hour
- Extended hours
- 18 years or older
- Spanish
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Assistant Coach (Assistant Store Manager)
Rally House —Buffalo, NY
- $20.50 - $29.75 an hour
- Weekends as needed
- Ability to walk for extended periods
- Merchandising
- Mid-level
Quick Apply
3d
Assistant General Manager
Resurgence Brewing Company —Buffalo, NY
- From $65,000 a year
- Weekends as needed
- Bar
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Patient Care Coordinator
Specialty1 Partners —West Seneca, NY
- $20 - $26 an hour
- Monday to Friday
- Dental office
- High school diploma or GED
- Critical & Intensive Care
- Health savings account
- Disability insurance
Quick Apply
SRO Residential Services Coordinator 3
DePaul —West Seneca, NY
- $23.75 - $24.35 an hour
- Full-time
- 18 years or older
- Psychiatry
- Mid-level
- 403(b) matching
- Paid holidays
Outreach Assistant
Hearts for the Homeless —Buffalo, NY
- $16 - $18 an hour
- Part-time
- Google Workspace
- Computer literacy
- Sanitation
- Health savings account
- Dental insurance
Quick Apply
8d
Administrative Assistant
Stark Tech —Tonawanda, NY
- $19.11 - $26.28 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Health savings account
- Health insurance
General Manager
Moes Southwest Grill Group —Depew, NY
- $61,000 - $62,000 a year
- Full-time
- Sales
- Mid-level
- Organizational skills
Quick Apply
Assist General Manager Rooms
Hampton Inn & Suites Buffalo - Downtown —Buffalo, NY
- $62,900 - $73,000 a year
- Sales
- Mid-level
- Hotel
- Paid holidays
- Health insurance
Quick Apply
5d

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Assistant Guest Service Manager

Marriott, Buffalo Amherst, NY
Amherst, NY

Apply Now

Job Details

Full-time
$65,000 a year

Benefits

Free parking
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Microsoft Word
Customer communication
Operator switchboards
Property management tools
Spreadsheets
Moving
Word embeddings
Client interaction via phone calls

Full Job Description

Assistant Guest Service Manager

Are you ready to be a part of a great team with many growth opportunities? Are you someone who smiles at every person you see or are you someone who strives to make a positive difference in someone's day? Join us as an Assistant Guest Service Manager where your contributions will make a significant impact on our guests' experiences!

You are the beginning of an exceptional guest experience. As an Assistant Guest Service Manager, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions and your direction and coordination of our Guest Services team will ensure our guests have a lasting memory of their visit.

Responsibilities

Assist with planning, assigning, supervising and participating in the daily activities of the Guest Service staff.
Participates in the prompt and courteous check in and checkout of guests.
Special attention should be paid to guest requests.
Use guests’ names when communicating with them.
Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
Demonstrates a working knowledge of all services, facilities and programs of the hotel and effectively assists guests.
Responds to guests’ requests promptly, efficiently, and courteously.
Arranges fulfillment of guest services by working with housekeeping, maintenance and food and beverage where applicable.
Demonstrates teamwork by cooperating, assisting, and communicating effectively with co-workers.
Properly processes guest mail, messages, packages, and wake up calls.
Provide concierge service – fluent knowledge of area, attractions, restaurants, special events, and guest amenities.
Deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage etc.
Ensure staff is trained in financial control procedures and follows them regularly.
Establishes and communicates customer service objectives which support achievement of Hotel’s mission.
Determines customer satisfaction and needs by reviewing comment cards, social media and talking to guests regularly; identifies problem areas and formulates solutions.
Oversees the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service.

Ensure all charges are correctly entered on the guest’s bill, credit card control procedures are strictly adhered to, and accounts are balanced daily.
Ensures a proper exchange of information, coordinating details with other department heads.

Requirements

Ability to communicate with guest and team members verbally or in written form.
Working knowledge of Microsoft Excel and Word.
Advanced working knowledge of property management.
Ability software systems.
Working knowledge of switchboard and telephone etiquette.
Ability to work and interact with associates on every level.
Excellent communication, organizational and customer service skills required.
At all times projects a favorable image of Hotel to the public.
Performs other duties as assigned, requested, or deemed necessary by management

Physical Requirements

Move, transport, put, install, remove, replace, position, place, and transfer
Operate, adjust attach, position, set up, handle, tend to activate, apply, measure, use, modify, input, compile, retrieve, make, create, collect, inspect, prepare, service.
Stand for extended periods of time.
Ability to bend, lift, kneel, and be in motion for the full day.
Must be able to move continuously during work hours and able to lift and/or carry 50 pounds.

We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity and superior quality and service.

What You Can Expect -

Competitive Pay
Bonus Opportunities
Training & Development
Opportunity for Advancement
Medical
Dental
Vision
401k with Match
Paid Time Off
Holiday Pay
Free Parking
Hotel Discounts
Safe Work Environment
Creating memorable experiences one guest at a time
Opportunities to give back to the community through our global focus efforts

The Company provides equal employment opportunities to all Associates and applicants for employment without regard to race, color, national origin, sex (including pregnancy, sexual orientation, transgender status, or gender identity or expression), marital status, religion, age, disability, genetic information, veteran status, or any other characteristics protected by federal, state, or local laws.

Apply Now

Refine Your Search

assistant guest service manager jobs in buffalo ny

Assistant Guest Service Manager

La Cascata, Fine Dining Assistant Server - FT

Retail Assistant Manager

Athletic Facility Assistant

Household Manager and Family Assistant

KFC Assistant General Manager

Operations Assistant, CBLS

Assistant General Manager

Principal Clerk Typist (NY HELPS) -DO

Assistant Residential Supervisor

Parking Assistant Manager

Full Time Assistant Store Manager (Store 4665)

Assistant Coach (Assistant Store Manager)

Assistant General Manager

Patient Care Coordinator

SRO Residential Services Coordinator 3

Outreach Assistant

Administrative Assistant

General Manager

Assist General Manager Rooms

I want to receive the latest job alert for assistant guest service manager in buffalo ny

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