Overview:
Configures, supports, and enhances Microsoft 365 collaboration and productivity solutions to ensure operational continuity, platform reliability, and a positive user experience. Serves as a primary resource for Microsoft 365 service requests, consultations, intake activities, incidents, and platform support, partnering with business stakeholders to understand requirements and recommend solutions aligned with established governance, security, and compliance standards. Implements platform configurations, standard enhancements, automation opportunities, and operational improvements across Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Copilot, and related Microsoft 365 services while following Bank standards and industry best practices.
Primary Responsibilities:
- Configure, develop, and support the deployment of system settings and functionality, workflows, and business rules with the support of a senior team member who may verify the approach and solution to meet platform and business needs while also participating in peer reviews.
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Gather and analyze business challenges in support of epics, features, and user stories, while validating functional needs are captured and in alignment with industry best practices and compliance standards.
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Provide basic user support for platform-related issues and create documentation as needed to guide users and support teams through common tasks.
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Troubleshoot system issues promptly by logging incidents and escalating problems as needed to reduce organizational risk.
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Identify inefficiencies in system processes, applying testing and troubleshooting protocol, and suggest improvements to optimize operational routines.
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Document issues and solutions; communicate incidents to their manager and team members.
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Responsible for basic testing and validation of system configurations to ensure compliance against defined internal policies and regulatory requirements and identify and escalate simple risks.
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Implement basic integrations when needed, troubleshoot system and data integration tasks, and document integration issues under supervision.
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Monitor data quality by following established processes, identifying inconsistencies, supporting and documenting data imports and exports, as well as user access and data interconnects for data governance tasks.
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Build reporting and analytics by extracting and formatting data conforming to reporting procedures and data validation tasks to ensure accuracy.
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Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
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Promote an environment that supports a culture of belonging and reflects the M&T Bank brand.
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Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
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Complete other related duties as assigned.
Scope of Responsibilities:
Supervisory/Managerial Responsibilities:
No supervisory responsibilities.
Education and Experience Required:
- Associate's degree and a minimum of 3 years' solutions development and/or relevant enterprise technology experience or a Bachelor's degree and minimum of 1 year solutions development and/or relevant enterprise technology experience, or in lieu of a degree, a combined minimum of 5 years' education and/or relevant work experience, including a minimum of 1 year solutions development and/or relevant enterprise technology experience
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Professional proficiency in a minimum of one relevant platform
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PowerShell Scripting
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Power BI
Education and Experience Preferred:
- Basic analytical skills specific to solutions development
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Experience working in a team environment
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Ability to work autonomously
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Ability to multitask on moderately complex projects
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Strong organizational and time management skills
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Proficient verbal and written communication skills
We support our team members with generous benefits.
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Competitive compensation
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Health, welfare, and retirement benefits
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401(k) match at 5%
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Work-life balance and flexible work arrangements
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Banking Officers start with 25 days PTO plus 12 paid holidays
- 40 hours paid volunteer hours per year
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Much more. For details, see: M&T Benefits Overview
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $80,900.00 - $134,800.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Buffalo, New York, United States of America
