Customer Service Trainer
Cubic Corporation —Amherst, NY
- $52,000 - $113,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
Technical Trainer
Tesla —Buffalo, NY
- $61,200 - $108,000 a year
- Full-time
- Classroom
- Microsoft Outlook
- Mid-level
- Commuter assistance
- Health savings account
Senior Business Line Trainer
M&T Bank —Williamsville, NY
- $62,200 - $103,600 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
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Training Specialist
Steuben Foods —Elma, NY
- $60,000 - $65,000 a year
- Classroom
- Mid-level
- High school diploma or GED
Quick Apply
13d
Corporate Trainer
Horizon Health Services —Getzville, NY
- $22.00 - $23.50 an hour
- Full-time
- Classroom
- Mid-level
- Office
- Profit sharing
- Paid holidays
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SMT/BGA Rework Certified Trainer
Confidential —Niagara Falls, NY
- From $27 an hour
- Temporary
- Classroom
- Mid-level
- Continuous improvement
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12d
Forecasting Analyst - AI Trainer
DataAnnotation —Buffalo, NY
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
Quick Apply
Software Developer - AI Trainer
DataAnnotation —Grand Island, NY
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
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Predictive Modeler - AI Trainer
DataAnnotation —Buffalo, NY
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
Quick Apply
AI/ML Developer - AI Trainer
DataAnnotation —Williamsville, NY
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
Quick Apply
Athletic Trainer Certified - Part Time ($45)
Spire Orthopedic Partners —New York State
- $31.95 - $39.95 an hour
- Part-time
- Customer service
- HIPAA
- Mid-level
- Opportunities for advancement
Quick Apply
7d
Senior Training and Development Specialist/ Curriculum Developer
SUNY Buffalo State —Buffalo, NY
- $68,000 - $70,000 a year
- Multiple hires
- Classroom
- Mid-level
- Windows
Retail Training Specialist
PRE-US —Buffalo, NY
- $18 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Driver's License
Quick Apply
Personal Trainer
Tailored Fitness, LLC —Buffalo, NY
- $18 - $23 an hour
- Part-time
- In-person
- Entry level
- Employee discount
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9d
Coordinator of Distance Learning
Niagara Community College —Sanborn, NY
- $56,754 - $65,267 a year
- Full-time
- Mid-level
- University
- Education
- Paid holidays
- Paid time off
Operational Training Specialist
Delta Sonic Car Wash Systems, Inc. —Buffalo, NY
- $23 - $27 an hour
- Seasonal
- Writing skills
- Mid-level
- Project management
- Health savings account
- Health insurance
17h
Vocational Trainer
Beyond Support Network —Buffalo, NY
- $19 an hour
- Full-time
- Writing skills
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
4d
Customer Service Manager / Trainer
Coverall —Williamsville, NY
- $55,000 a year
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Culinary Arts Training Specialist
The Arc Erie County New York —Buffalo, NY
- $22 - $24 an hour
- Full-time
- Experience working with individuals with disabilities
- ServSafe
- 5 years
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Personal Trainer - Kenmore, NY
Svetness Personal Training —Kenmore, NY
- $35 - $45 an hour
- Choose your own hours
- CPR Certification
- Mid-level
- Ability to lift 50 pounds
- Referral program
Quick Apply

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Customer Service Trainer

Cubic Corporation -
Amherst, NY

Apply Now

Job Details

Full-time
$52,000 - $113,000 a year

Qualifications

Training program design for professional development
Call center experience
Coaching
Performance feedback (performance evaluation method)
Curriculum implementation
SharePoint
Productivity software
Technical Proficiency
Cross-functional communication
Performance metrics for learning evaluation

Full Job Description

Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Job Summary: The Customer Service Trainer develops, maintains, and delivers all training and reference materials for all Cubic Contact Center staff. This role ensures all contact center and customer-facing staff are fully trained in content knowledge, technical systems, program requirements, soft skills, and software applications . Evaluates trainee performance and proficiency and provides feedback to support continuous improvement. Additionally, this position trains contact center leadership team on departmental supervisory functions, quality procedures, and program compliance. This position typically works under general supervision, while exercising discretionary and substantial decision-making authority.

Essential Job Duties and Responsibilities:

Coordinate and participate in departmental needs-analysis activities to determine contact center staff skill levels and knowledge requirements for all customer service channels, such as calls, emails, and live chat.
Develop and maintain customer service training curriculum and materials for operations transit programs contact centers.
Produce all required training materials, including handouts, manuals, e-learning modules, PowerPoint presentations, knowledge assessments and using related equipment for all customer service channels.
Train new and current contact center staff in departmental functions, fare program rules, contact center software, and Customer Relationship Management (CRM) systems.
Determine most appropriate instructional method to ensure materials are understood by all types of adult learners such as individual education, group instruction, eLearning, demonstrations, conferences, onsite or remote workshops.
Collaborate with management to create training plans for contact center staff, report on their progress, and recommend corrective action and procedural improvements when needed.
Develop, coordinate, and evaluate training that is conducted by support staff members (OTJ) to ensure consistency, thoroughness, and alignment with training department.
Coordinate with Quality Monitors to incorporate monitoring trends, customer complaints, and other feedback into refresher and soft skills training.
Develop and administer tests and live skills assessments to measure trainee progress and evaluate training effectiveness. Report these findings to departmental management.
May be required to support or perform internal and external audits.
Other duties as assigned.

Minimum Job Requirements:

Bachelor’s degree or equivalent professional experience. Minimum of two years of experience in a contact center environment.
At least one year of experience in training, adult education, or serving in a leadership role.
Ability to apply a consultative approach towards coaching and delivering feedback.
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and measurement of training effectiveness.
Strong communication and interpersonal skills, with the ability to work effectively across teams.
Proficiency in MS Office including Word, Excel, SharePoint, and PowerPoint.
Occasional travel may be required based on business needs.

‎

Cubic Pay Range:

$52,000.00 - $113,000.00 + benefits.

‎

The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

‎

Worker Type:

Employee

‎

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

Apply Now

Refine Your Search

skills trainer jobs in buffalo ny

Customer Service Trainer

Technical Trainer

Senior Business Line Trainer

Training Specialist

Corporate Trainer

SMT/BGA Rework Certified Trainer

Forecasting Analyst - AI Trainer

Software Developer - AI Trainer

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AI/ML Developer - AI Trainer

Athletic Trainer Certified - Part Time ($45)

Senior Training and Development Specialist/ Curriculum Developer

Retail Training Specialist

Personal Trainer

Coordinator of Distance Learning

Operational Training Specialist

Vocational Trainer

Customer Service Manager / Trainer

Culinary Arts Training Specialist

Personal Trainer - Kenmore, NY

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