Top 72 Customer service manager Jobs in Buford, Ga

Customer Experience Manager
ITW Pro Brands —Tucker, GA
- $85,500 - $142,500 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Office
7d
Client Experience Manager
Tyler Technologies —Lawrenceville, GA
- $51,035 - $65,000 a year
- ERP systems
- Mid-level
- Travel
Quick Apply
Customer Service Manager - State Farm Agent Team Member
John Leung - State Farm Agent —Johns Creek, GA
- $75,000 - $95,000 a year
- Full-time
- 5 years
- Office
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
HotSchedules Corporate —Alpharetta, GA
- Full-time
- Bachelor of Science
- Mid-level
- Continuous improvement
Customer Success Manager
vidREACH.io —Alpharetta, GA
- Multiple hires
- Computer literacy
- Mid-level
- Organizational skills
Renewals Advocacy Manager
Veeam Software —Alpharetta, GA
- $175,300 - $325,600 a year
- Remote
- 8 years
- Continuous improvement
- Senior level
Senior Customer Service Supervisor
Cargill —Gainesville, GA
- Weekends as needed
- Mid-level
- Leadership
- 2 years
- Health insurance
3d
Call Center Operations Manager
Chen Plumbing —Norcross, GA
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Recruiting
- In-person
- Paid holidays
- Health insurance
Quick Apply
eCommerce Customer Experience (CX) Manager
Diversitech —Duluth, GA
- Full-time
- Spanish
- Marketing
- 5 years
Manager of Support Team
HotSchedules Corporate —Alpharetta, GA
- Full-time
- Software troubleshooting
- Computer literacy
- Research
Client Service Manager
Gallagher —Gainesville, GA
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
Manager, Service Delivery
Thinkon Inc —Roswell, GA
- $95,000 - $120,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Quality control
- Health insurance
- Dental insurance
Quick Apply
Sales Operations Supervisor
Honda —Alpharetta, GA
- $65,000 - $97,500 a year
- Full-time
- Management
- Marketing
- Mid-level
- Paid holidays
- Loan repayment program
Customer Service Manager - State Farm Agent Team Member
Lee Towns - State Farm Agent —Gainesville, GA
- $40,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Supervisor, Customer Care
Cox Automotive —Atlanta, GA
- $67,100 - $100,700 a year
- Weekends as needed
- Mid-level
- Master's degree
- Bachelor's degree
- Paid jury duty
- Paid holidays
16h
Customer Service Supervisor
PetSuites —Lawrenceville, GA
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply
ATS Business Support Manager
Caterpillar —Alpharetta, GA
- $128,470 - $192,710 a year
- Full-time
- Pass drug screening
- Office
- Travel
- Health savings account
- Paid holidays
1d
Office Manager
Pool Brands LLC —Roswell, GA
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Health insurance
Quick Apply
8d
Team Lead, Technical Customer Care - REQ 1528
Mitsubishi Electric US, Inc. —Suwanee, GA
- $26.93 - $37.02 an hour
- Full-time
- Mid-level
- 3 years
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
5d
Account Manager (Hybrid)
Benson Integrated Marketing Solutions, Inc —Alpharetta, GA
- Hybrid work
- Microsoft Excel
- Marketing
- 5 years
- Health savings account
- Paid holidays
Quick Apply
4d

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customer service manager jobs near buford, ga

Customer Experience Manager

ITW Pro Brands -
Tucker, GA

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Job Details

Full-time
$85,500 - $142,500 a year
7 days ago

Qualifications

Customer relationship building
Managing teams in a customer support role
Managing clients in a customer support role
Sales management systems proficiency
Leading team collaboration initiatives
CRM system proficiency
Associate's degree
Project leadership
Cross-functional team management
Cross-functional communication

Full Job Description

Job Description:

Job Title: Customer Experience Manager

Reports to: Director of Sales

Exempt Status: Exempt

Full Time / Part Time: Full Time

Location: Olathe, KS (Preferred) or Tucker, GA

Company Overview:

ITW Pro Brands is a manufacturer of lubricants, cleaning chemicals, and corrosion preventatives formulated to maximize equipment productivity and product quality for customers. We go to market through B2B with a focus on the automotive, aviation, fabricated metal, food processing and machinery manufacturing market segments. Offering a brand portfolio that is well recognized within these industrial channels, our premium products address customer pain points and our direct sales team provide expert value-added consulting at the customer level. ITW Pro Brands has 250 employees and 4 manufacturing facilities in: Olathe, KS, Tucker, GA, Easton, MD, and DeWitt, IA.

Our Values:

Simplicity: focusing on the essential core of each business opportunity, guided by the “80/20” rule to streamline processes, systems and structures.
Shared risk: collaborating as a team, taking joint responsibility, and learning from trial and error to drive innovation.
Integrity: honesty, transparency, and doing the right thing in all business dealings, regardless of brand and location.
Respect: valuing diversity in cultural backgrounds and fostering an open environment where innovation can thrive.
Trust: relying on employees to uphold the highest professional standards and act in the company’s best interests.

What we offer: ITW’s benefits package is designed to provide comprehensive support for physical, mental, and financial well-being including: healthcare, retirement planning, paid leave, wellness programs, and opportunities for charitable involvement.

Position Summary:

The Customer Experience Manager leads the Customer Service team and is responsible for delivering exceptional end-to-end customer experience throughout the customer lifecycle - from order placement through delivery and ongoing support. This role serves as the voice of the customer, partnering with Sales, Operations, Supply Chain, and Quality to improve customer satisfaction, strengthen relationships, and drive retention. The position directly supervises Customer Service Representatives and Trade Compliance Specialists.

Core Responsibilities:

Develop and execute customer experience strategies that align with business goals and customer expectations.
Lead, coach, and manage the Customer Service team, including Customer Service Representatives and Trade Compliance Specialists.
Assign and balance team workloads to ensure timely, high-quality customer support.
Develop, implement, and continuously improve customer service policies, processes, and performance standards.
Establish, monitor, and report on customer service KPIs, satisfaction metrics, and operational performance.
Analyze customer feedback and service trends to identify improvement opportunities and recommend solutions.
Use continuous improvement methodologies to lead initiatives that improve customer satisfaction, loyalty, retention, and overall service performance.
Build and maintain strong relationships with key customers and strategic accounts, partnering with Sales on business reviews and customer planning.
Manage escalated customer issues and ensure timely communication regarding orders, deliveries, production schedules, and supply chain disruptions.
Partner with Sales, Operations, Production, Supply Chain, Logistics, Shipping, Sourcing, and Quality to resolve customer issues, remove operational barriers, and deliver a seamless customer experience.
Create and maintain customer journey maps to identify service gaps and drive continuous improvement.

Qualifications / Requirements:

Associate’s degree in Business, Supply Chain Management, Operations, Engineering, Marketing, or a related field.
At least 6 years of customer service management experience, preferably in a manufacturing or industrial environment, with at least 1 year of experience leading and developing direct reports, leading cross-functional teams, and managing key customer relationships.
Proficiency with ERP and CRM systems.
Strong project management, problem-solving, and decision-making skills.
Experience driving process improvements through continuous improvement methodologies (preferred).
Excellent leadership, interpersonal, and communication skills.
Ability to manage multiple priorities in a fast-paced environment while working independently and collaboratively.
Understanding of manufacturing operations and supply chain processes (preferred).
Ability to work in an office environment with occasional exposure to manufacturing areas, including machinery, temperature variations, and controlled chemicals, while following all safety requirements.
Ability to travel up to 15%.

ITW Pro Brands is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Compensation Information:

$85,500.00 - $142,500.00 USD Annually

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Apply Now

Refine Your Search

customer service manager jobs in buford, ga

Customer Experience Manager

Client Experience Manager

Customer Service Manager - State Farm Agent Team Member

Customer Success Manager

Customer Success Manager

Renewals Advocacy Manager

Senior Customer Service Supervisor

Call Center Operations Manager

eCommerce Customer Experience (CX) Manager

Manager of Support Team

Client Service Manager

Manager, Service Delivery

Sales Operations Supervisor

Customer Service Manager - State Farm Agent Team Member

Supervisor, Customer Care

Customer Service Supervisor

ATS Business Support Manager

Office Manager

Team Lead, Technical Customer Care - REQ 1528

Account Manager (Hybrid)

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