Top 15 Service desk analyst Jobs in Buford Ga

Service Desk Analyst
DIGIOFFICE —Johns Creek, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
Service Desk Analyst - Tier I
ITA Group Inc —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
IT Help Desk Professional
Kimley-Horn —Alpharetta, GA
- Writing skills
- Mid-level
- Office
- Profit sharing
- Health insurance
9d
Technical Customer Service Representative - OSC (First Shift)
QTS Data Centers —Suwanee, GA
- Email
- Computer science
- Computer Science
- Writing skills
- Wellness program
- Health savings account
Service Desk Analyst
D4C Dental Brands, Inc. —Atlanta, GA
- Computer Science
- Mid-level
- Office
Quick Apply
2d
End User Support Analyst
Inspire Brands —Atlanta, GA
- Full-time
- Microsoft Outlook
- Data analysis skills
- Mid-level
Quick Apply
2d
Technical Product Analyst
PrismHR —Duluth, GA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Service Desk Manager
Softrim LLC —Alpharetta, GA
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Associate Consultant
Deposco —Alpharetta, GA
- Full-time
- Computer Science
- Up to 50% travel
- Bachelor of Science
- Health insurance
- Paid time off
Data Engineer- Full Time Opportunity, NOT C2C
Codoxo —Duluth, GA
- Email
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Premium Service Engineer I
Landis+Gyr —Alpharetta, GA
- $76,400 - $92,000 a year
- Engineering
- English
- Office
- Paid holidays
- Health insurance
Facility Energy Analyst
2kb Energy Services —Dunwoody, GA
- $45,000 - $60,000 a year
- Full-time
- Hybrid work
- Engineering
- Mid-level
- Analysis skills
- Paid time off
- 401(k) matching
Quick Apply
Analyst, Menu Management (POS)
Inspire Brands —Atlanta, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- SQL
Quick Apply
2d
Solutions Consultant
Deposco —Alpharetta, GA
- Full-time
- Computer Science
- Up to 50% travel
- Bachelor of Science
- Health insurance
- Paid time off
Senior Solutions Consultant
Deposco —Alpharetta, GA
- Full-time
- Computer Science
- Up to 50% travel
- Bachelor of Science
- Health insurance
- Paid time off

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Moncrief Heating & Air - HVAC Customer Service Representative
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Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements. Talk and hear, both in person and by telephone.
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service desk analyst jobs near buford ga

Service Desk Analyst

DIGIOFFICE
Johns Creek, GA

Quick Apply

Job Details

Full-time
$21 an hour

Benefits

Opportunities for advancement
Flexible schedule

Qualifications

Network troubleshooting
Equipment troubleshooting
Windows
Computer hardware
Desktop applications

Full Job Description

Benefits:

Flexible schedule
Opportunity for advancement
Training & development
Wellness resources

DigiOffice is seeking a reliable, customer-focused Service Desk Analyst to support end users during weekend service desk operations. This role serves as the first point of contact for IT support requests and is responsible for troubleshooting technical issues, resolving user incidents, documenting tickets, and ensuring a positive support experience.

The ideal candidate is a tech-savvy problem solver who can work independently, communicate clearly, and remain professional under pressure. This is a great opportunity for someone who enjoys weekend work, values flexibility, and is interested in expanding into additional weekday hours when available.

NOTE: This is a 100% on-site role in Johns Creek, GA. Remote or hybrid candidates will not be considered.

Key Responsibilities:

Serve as the first point of contact for end-user technical support requests during weekend shifts.
Respond to, troubleshoot, and resolve service desk tickets related to hardware, software, network, login, access, and general IT issues.
Provide support to users by phone, email, ticketing system, remote tools, or in person, depending on client needs.
Accurately document all issues, troubleshooting steps, resolutions, and follow-up actions in the service desk system.
Escalate complex or unresolved issues to the appropriate technical team or supervisor.
Track open tickets and follow up with users to ensure issues are fully resolved.
Maintain a high level of professionalism, patience, and customer service when supporting end users.
Follow established IT support procedures, security practices, and client service standards.
Assist with basic account support, password resets, equipment troubleshooting, and application access issues.
Support a smooth and consistent user experience during weekend coverage hours.

Required Qualifications:

Prior experience in a service desk, help desk, desktop support, or IT support role preferred.
Basic understanding of computer hardware, software, operating systems, network connectivity, and common business applications.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Strong customer service mindset and ability to work with users at all technical levels.
Ability to work independently during weekend shifts with limited supervision.
Strong attention to detail when documenting tickets and resolutions.
Ability to remain calm, professional, and organized while handling multiple support requests.
Flexibility to work additional weekday hours if a full 40-hour workweek is desired and available.

Preferred Qualifications:

Experience using a ticketing system or service desk platform.
Experience supporting Microsoft Windows, Microsoft 365, Outlook, Teams, printers, VPN, password resets, and basic network connectivity issues.
Experience working in a client-site, corporate, logistics, or enterprise support environment.
Basic knowledge of ITIL processes or service desk best practices.
CompTIA A+, Network+, Microsoft, or other entry-level IT certifications are a plus but not required.

Why Join DigiOffice?
At DigiOffice, you’ll be part of a team focused on building smarter, stronger, and more secure operations for modern organizations. Our work goes beyond traditional IT support—we help clients modernize infrastructure, improve reliability, strengthen security, and scale with confidence. Team members have the opportunity to contribute to meaningful projects, work in dynamic operational environments, and make a measurable impact. If you value innovation, accountability, and practical problem-solving, DigiOffice offers a place where your work can directly drive transformation.

Quick Apply

Refine Your Search

service desk analyst jobs in buford ga

Service Desk Analyst

Service Desk Analyst - Tier I

IT Help Desk Professional

Technical Customer Service Representative - OSC (First Shift)

Service Desk Analyst

End User Support Analyst

Technical Product Analyst

Service Desk Manager

Associate Consultant

Data Engineer- Full Time Opportunity, NOT C2C

Premium Service Engineer I

Facility Energy Analyst

Analyst, Menu Management (POS)

Solutions Consultant

Senior Solutions Consultant

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