About SWTHZ
SWTHZ is one of the fastest-growing recovery franchise businesses in the world, with roughly 100 franchise studios, 17 corporate studios, and 50+ in development. We are accelerating the world’s adoption of contrast therapy through private suite experiences that harness the power of infrared sauna, cold plunge, and vitamin C shower.
Join one of our studios and become part of a company that is redefining wellness while experiencing incredible opportunities for personal and professional growth.
Job Summary
SWTHZ is seeking a highly motivated Studio Manager to own a single studio end to end. This is the single accountable seat for the studio: one P&L owner responsible for sales, operations, team, hospitality, and community engagement. The role replaces the prior two-Lead structure with one leader who owns the result.
This role requires someone who thrives in a fast-paced environment, leads from the front, and takes complete ownership of their studio’s performance and culture. The ideal candidate is a proven sales leader with exceptional people skills, a passion for health and wellness, and the ability to coach, inspire, and develop high-performing teams.
This is a high-impact, high-accountability position where your leadership directly influences the growth of both your studio and the SWTHZ brand.
Who is the Right Person for This Role?
You believe strongly in health and wellness and are passionate about helping others live healthier lives.
You are:
· Results-driven with an insatiable appetite for growth
· Energized by a fast-paced, high-performance environment
· Passionate about sales and exceeding goals
· Comfortable coaching others to achieve their best
· A problem solver who takes initiative and ownership
· A leader who inspires trust, accountability, and excellence
· Excited by the opportunity to grow alongside an expanding brand
What You Will Do
Sales Leadership
· Lead from the front by implementing and modeling the SWTHZ sales process
· Contact leads and book intro sessions, holding a 5-minute response SLA on every inbound lead
· Drive both conversion stages: Lead → Intro Sold and Intro → Member
· Own the intro experience end to end, executing and coaching it personally
· Personally own the Visit 3 close. The close is never delegated, and no buyer leaves without a logged outcome
· Follow up with missed sales opportunities, booked-not-showed prospects, and existing leads
· Drive monthly membership, revenue, and retention goals
· Coach team members on sales technique and customer experience
Team Leadership & Development
· Recruit, onboard, train, and develop studio team members
· Conduct ongoing coaching and performance conversations
· Hold team members accountable to performance expectations and company standards
· Build a culture of positivity, accountability, and continuous improvement
· Recognize and celebrate wins while addressing opportunities for growth
Studio Operations
· Own the studio P&L: revenue, expense, and EBITDA versus monthly budget
· Oversee daily studio operations to ensure an exceptional client experience
· Run the twelve daily rituals and enforce daily operating routines
· Maintain studio cleanliness and operational excellence
· Manage payroll, labor budgets, marketing spend, and operating expenses
· Ensure compliance with all company policies, procedures, and safety standards
Hospitality & Retention
· Protect and grow the recurring member base through disciplined save calls and a consistent winback cadence
· Catch silent churners early and act before they lapse
· Deliver day-after hospitality touches and personalized follow-up across the client journey
· Monitor studio performance metrics and execute action plans to drive results
Community Engagement & Marketing
· Network within the local community to build brand awareness
· Execute grassroots marketing initiatives, local partnerships, and influencer activations
· Collaborate with the corporate events and marketing teams to drive local growth
Leadership Collaboration
· Submit a written studio report to the Operating Partner every Friday
· Participate in weekly leadership meetings and performance reviews
· Analyze studio metrics and build actionable plans to improve results
· Collaborate with fellow Studio Managers and leadership teams to share best practices and elevate performance across the organization
Leadership Expectations
At SWTHZ, Studio Managers are expected to be more than operators. They are leaders, problem solvers, and owners of their business.
1. Leadership Availability & Team Support
Leadership extends beyond the hours you are physically present in the studio.
Studio Managers are expected to:
- Remain engaged and accessible to their team
- Provide timely support and guidance when challenges arise
- Maintain strong communication through company platforms and leadership channels
- Foster trust by being dependable, responsive, and present
While no one is expected to be available 24/7, your team should know they have a leader they can rely on.
2. Problem Solving & Independent Decision Making
Studio Managers are expected to think critically, make informed decisions, and confidently navigate challenges.
This includes:
- Assessing situations and identifying potential solutions
- Utilizing company resources before escalating issues
- Taking initiative to troubleshoot operational challenges
- Making decisions that align with company values and business goals
- Presenting solutions, not just problems, to leadership
Successful Studio Managers demonstrate confidence, ownership, and a proactive mindset.
3. Full Ownership of the Studio
Studio Managers are the single accountable owner of every aspect of the studio’s performance and culture.
This includes ownership of:
- Studio P&L: revenue, expense, and EBITDA versus budget
- Sales performance and revenue growth
- Conversion at both stages: Lead → Intro and Intro → Member
- Membership acquisition and retention
- Training and onboarding new team members
- Ongoing coaching and staff development
- Accountability conversations and performance management
- Studio cleanliness and operational standards
- Payroll and labor management
- Team culture, morale, and engagement
- Community outreach and local marketing initiatives
Studio Managers operate with an ownership mentality and take pride in creating an exceptional experience for both clients and team members.
How Success Will Be Measured
Studio Managers will be evaluated based on:
- Achieving and surpassing the monthly net-member target (+5 versus prior end of month)
- Hitting the Intro → Member / Pack-holder conversion target (30%)
- Hitting the Lead → Intro Sold conversion target (25%)
- Achieving the 4-Wall EBITDA margin target (28%) and monthly revenue budget
- Retention and attrition metrics, including save-call discipline
- Secret shopper and client experience scores
- Team development and employee engagement
- Studio cleanliness and operational excellence
- Leadership responsiveness and communication, including the weekly written report to the Operating Partner
- Ability to independently solve problems and drive results
- Overall studio culture and performance
Consistently exceeding expectations in these areas will create opportunities for advancement and continued growth within the SWTHZ organization.
Why Join SWTHZ?
At SWTHZ, you won’t just manage a studio. You’ll lead a business, develop people, and help shape the future of wellness.
If you are passionate about health, energized by sales, and excited to lead a high-performing team in a rapidly growing company, we want to hear from you.
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Experience:
- Leadership: 2 years (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
