Customer Service Representative - Greensboro
Saf-Gard Safety Shoe Co —Greensboro, NC
- From $17 an hour
- Full-time
- Spanish
- Office
- Continuous improvement
- Paid holidays
- Disability insurance
Quick Apply
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FLS Connect —Greensboro, NC
- $11 - $20 an hour
- Full-time
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Emergency Technical/Customer Service Representative
Helpware —Greensboro, NC
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BILINGUAL Customer Service Representative - Greensboro
Saf-Gard Safety Shoe Co —Greensboro, NC
- $17.25 an hour
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- Continuous improvement
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Quick Apply

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Customer Service Representative - Greensboro

Saf-Gard Safety Shoe Co -
Greensboro, NC

Quick Apply

Job Details

Full-time
From $17 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer records maintenance
Spanish
Managing customer accounts
Sales support
Customer relationship building
Email customer support
Account maintenance
Phone communication
Customer order taking
Post-sales issue resolution
Managing clients in a customer support role
Salesforce Cloud
Records management
Continuous improvement
Client retention
Client services
Customer engagement
Conflict management
Desktop applications
Sales management systems proficiency
Organizational skills
Customer support
Typing
CRM system proficiency
Productivity software
Order issue resolution
Handling account queries
Phone call management
Cross-functional collaboration
Account management

Full Job Description

Customer Service Representative

Greensboro, NC | Full-Time | Customer Service | Saf-Gard Safety Shoe Company

About the Role

If you're looking for a customer service role where helping people is the priority, this could be the opportunity you've been looking for. Whether you've worked as a customer service representative, customer care representative, customer support specialist, call center representative, or in other customer service jobs, you'll play an important role in creating a positive experience for our customers.

Saf-Gard® and our sister company SR Max® are growing, and we're expanding our Customer Care Team to support customers across the country. In this role, you'll assist customers with product questions, order support, issue resolution, and account-related inquiries while helping maintain the high level of service our customers have come to expect.

We're looking for someone who enjoys solving problems, communicating clearly, and building positive relationships. Every interaction is an opportunity to strengthen customer trust and support long-term customer retention.

At Saf-Gard® and SR Max®, we believe in keeping things straightforward. No unnecessary bureaucracy. No corporate runaround. Just good people working together to help hardworking customers stay safe on the job.

What You'll Do

Customer SupportService

Respond to customer inquiries through phone, email, and other support channels
Provide accurate information about products, services, and company programs
Assist customers with order entry, order status updates, and account-related questions
Resolve customer concerns and support issue resolution in a professional and timely manner
Deliver outstanding customer support while maintaining a positive customer experience

AccountOrder Management

Update customer accounts and maintain accurate customer records
Document customer interactions and follow-up activities
Coordinate with internal departments to ensure customer needs are addressed
Support customer retention efforts through proactive communication and service

Team CollaborationProduct Knowledge

Develop and maintain knowledge of evolving products, programs, and services
Collaborate with team members to solve customer challenges
Share customer feedback and insights with internal teams
Support continuous improvement initiatives within the Customer Care Team

What We're Looking For

Previous experience in customer service, customer support, client services, sales support, or related customer-facing roles
Call center experience is preferred
Strong communication and active listening skills
Ability to build rapport and maintain positive customer relationships
Excellent problem-solving and conflict resolution abilities
Strong multitasking and organizational skills
Ability to work independently while contributing to a collaborative team environment
Proficiency with Microsoft Office and general computer applications
Accurate data entry and typing skills
Experience with CRM platforms such as Salesforce is a plus
Bilingual Spanish skills are strongly preferred

Schedule

Full-time position
Primary schedule:
- Monday–Friday, 10:30 a.m. – 8:00 p.m. (in office, one weekday off)
- Saturday shifts between 8:00 a.m. – 2:00 p.m. or 2:00 p.m. – 8:00 p.m. (hybrid)
Candidates should also be available to work traditional business hours when needed
Schedule details will be discussed during the interview process

CompensationBenefits

Company-paid dental, vision, long-term disability, short-term disability, and life insurance beginning the first of the month after 60 days
Multi-tiered medical insurance plans to choose from (benefits valued at over $10,000 annually)
8 paid holidays per year
PTO is available after 90 days, accrued bi-weekly at a rate of 3.08 hours (2 weeks annualized after 1st year). Bi-weekly accrual rate increases to 4.62 hours after 7 years (3 weeks annualized)
401(k) plan with 50% employer match on first 6% of employee base pay
Stable, long-term career opportunities with room for growth and advancement
Supportive, team-oriented work environment
Cross-training and development opportunities across departments
Full company-paid benefits for eligible full-time positions

About Saf-Gard®SR Max®

For more than 40 years, Saf-Gard® has helped organizations protect their employees through safety footwear programs that serve manufacturing, government, hospitality, distribution, and service industries. Our sister company SR Max® extends that mission by providing industry-leading slip-resistant footwear solutions that help workers stay safe and productive on the job.

We know safety matters. We also know relationships matter. That's why we work hard to make things easier for our customers and for each other.

At Saf-Gard® and SR Max®, you're not just another employee buried in a corporate machine. We're a close-knit team that believes in working hard, helping each other out, and treating people the right way. We've built a culture around trust, teamwork, and common sense, and it's helped us grow for more than four decades.

Quick Apply

Refine Your Search

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Customer Service Representative - Greensboro

Telephone Sales Rep - Outbound

Emergency Technical/Customer Service Representative

Bilingual Customer Service Representatives (Part-time)

BILINGUAL Customer Service Representative - Greensboro