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Systems Application Administrator

Alamance-Burlington Schools -
Burlington, NC

Apply Now

Job Details

Full-time

Qualifications

Customer communication

Full Job Description

POSITION TITLE

Systems Application Administrator

SCHOOL/DEPARTMENT

Technology Department

SALARY

Grade Tech 74

FLSA STATUS

Exempt

REPORTS TO

Chief Technology Officer

SUPERVISES

None

WORK WEEK SCHEDULE

Monday – Friday

WORK HOURS

NUMBER OF MONTHS PER YEAR

MINIMUM QUALIFICATIONS

EDUCATION, TRAINING, AND EXPERIENCE

Associate's degree in computer related field supplemented by specialized coursework in the area of technology, and 1 to 2 years of experience developing technical expertise; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Working knowledge of physical IT infrastructures

Preferred Qualifications

Technical & Infrastructure Expertise

Enterprise Application Management: Proven track record in administering and maintaining complex, large-scale application systems, including specific experience with Learning Management Systems (LMS).
Connectivity Troubleshooting: experience diagnosing and resolving network connectivity issues related to proxies and content filters.

Operational & Support Skills

Advanced Technical Support: Experience providing Tier 2 and Tier 3 technical support, including performing root cause analysis (RCA) and managing end-to-end problem resolution.
System Maintenance: Proficiency in monitoring application health, publishing maintenance schedules, and managing user access and administrative accounts.
Vendor & Developer Collaboration: Demonstrated ability to liaise with external vendors for product evaluation and support, while working closely with internal development teams to tune application performance.
Process Automation: Hands-on experience using automation tools to improve technology efficiency and streamline repetitive administrative tasks.

Professional & Soft Skills

Communication & Presentation: Ability to articulate complex technical concepts clearly to both technical staff and senior management through formal presentations and written documentation.
Project & Time Management: Exceptional organizational skills with the ability to multitask and manage projects effectively in high-pressure, fast-paced environments.
Customer Centricity: A strong commitment to customer service, characterized by active listening, a professional attitude, and the ability to work with diverse user groups.
Adaptability: Proven ability to research and resolve ambiguous problems, learn new content areas quickly, and take the initiative to work independently

Skills

Strong experience in enterprise applications control toolset.
Good knowledge and demonstrated troubleshooting abilities on connectivity issues due to firewall, load balancer, proxy, content filter, and others.
Hands-on experience in process automation, best practice approach, technology efficiency, and effectiveness.
Experience with monitoring tools is a plus.
Understands software and hardware requirements of varied departmental systems.
Understands the workflow and process requirements of complex application systems.
Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications including a Learning Management System.
Excellent problem solving/analytical skills and knowledge of analytical tools.
Display and execute logical and complex troubleshooting methods.
Preferred experience in failover, high availability, disaster recovery, business continuance.
Preferred knowledge of Web Services and Services Oriented Architecture.
Excellent verbal, written communication, and negotiations skills.
Demonstrated soft skills required such as presentation of ideas and clearly articulate the concepts to peers and senior management.
Ability to effectively interface with technical and nontechnical staff at all organizational levels.
Strong customer service and problem solving skills.
Ability to provide outstanding customer service, be a good listener and work well with others.
Self-motivated, able to work independently, and takes initiative.
Ability to multitask in a fast-paced environment.
Outstanding attention to detail with superior time and project management skills.
Demonstrated ability to work successfully with a diverse group of customers.
Ability to learn new content areas and new skills quickly and well required.
Professional attitude and work habits.
Understands business function related to the application.
Ability to research and work through ambiguous work situations.

Duties and responsibilities

Tests, debugs, implements, and supports applications for specific programs. Assists in the modification of certain products and/or customer/internal systems to meet the needs of the client and/or end-userMonitor software applications, document and analyze problems, and publish maintenance schedule
Set up administrator and user accounts
Develops and verifies access to applications
Interact with users and evaluates vendor products
The candidate shall serve as part of a team responsible to maintain system availability rate of 99%
Troubleshoot and resolve any reported problems
Develop process automation and create and maintain system documentation
Work closely with application development teams and vendors to tune and troubleshoot applications
Provides second level of technical support for all corporate systems and software components
Provide Level 3 type support for applications. Provide remote support before and after normal working day timeframe, in times of urgency
Liaise with vendor support on all issues
Fully responsible for problem management activities such as issue resolution and root cause analysis
Daily monitoring and maintenance activities
Responds to dial-in help requests and follows up with technical support to fix issues and share knowledge and solutions. Continuously improves response processes.

Apply Now

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