Top 13 Network analyst Jobs in Butler, Pa

IT Support Analyst
All Lines Technology —Cranberry Township, PA
- Full-time
- High school diploma or GED
- Entry level
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Cybersecurity Analyst
PWCampbell —Pittsburgh, PA
- Full-time
- Azure
- 5 years
- Windows
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IT Support Analyst
Ascent Data, LLC —Pittsburgh, PA
- $22 - $25 an hour
- Full-time
- Windows
- Ability to lift 50 pounds
- Driver's License
- Paid holidays
- Disability insurance
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Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Baden, PA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Intermediate Application Developer
Federated Hermes —Warrendale, PA
- $63,681.28 - $76,691.43 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Parental leave
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Technical Support Analyst
Spang & Company —Pittsburgh, PA
- On call
- Computer science
- Computer Science
- Office
- 401(k) matching
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IT Service Desk Technician (Reactive)
Next7 IT —Cranberry Township, PA
In your own words, explain how you would troubleshoot with a user who calls in and says their screen is blank, but they know their machine is on.
$55,000 - $70,000 a year
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IT Service Desk Technician (Reactive) - 10AM - 7PM EST
Next7 IT —Cranberry Township, PA
In your own words, explain how you would troubleshoot with a user who calls in and says their screen is blank, but they know their machine is on.
$55,000 - $70,000 a year
Quick Apply
6d

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Network Management Analyst
CVS Health —Columbus, OH
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
$43,888 - $102,081 a year
2d
IT Tech Analyst
Huntington Bank —Columbus, OH
Update and maintain technical documentation for projects and assignments using the appropriate tools and deliverables. Accountability and Attention to Detail.

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network analyst jobs near butler, pa

IT Support Analyst

All Lines Technology -
Cranberry Township, PA

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Equipment malfunction response

Full Job Description

The analyst will perform first level IT support, incident resolution. *THIS IS A PART-TIME POSITION.* The analyst is responsible for getting users back to work quickly, or escalating to a higher tier of support for appropriate remediation. Duties are focused on efficiency, effectiveness, capturing/reusing knowledge, and following prescribed procedures methodically. Excellent customer care and a team mentality are essential to success in this position. The analyst will work with end users through email and telephone, and work within our ticketing system to understand and record incidents. The analyst will perform NOC duties including observing and handling alerts. The successful analyst will maintain focus on continual service improvement, career development, and learning.
Duties Include:

Follow prescribed procedures to quickly return users to work.
Establishing remote connectivity to end user machines and performing remediation for end users.
Working to maintain individual and team goals for speed of answer, response to alerts and emails.
Working within many different industries and software to resolve technical issues for end users.
Performing technical support for devices, PCs and Macs.
Quickly and appropriately diagnose when an incident should be escalated to a higher tier of support.
Logging tickets in our ticketing system.
Communicate with end users via telephone and email.
Monitor and respond appropriately to alerts.
Communicate effectively via oral and written capability.
Excellent customer relations and interpersonal skills.
Use of a knowledgebase to perform consistent fixes as per designated procedure and to capture new knowledge.
Maintaining a positive, service-oriented attitude.
Ongoing learning and training.

Qualifications:

Ability to troubleshoot and diagnose PC Hardware/Software problems and problems with equipment (e.g., cables, terminals, keyboards, etc.) and possess good mechanical/electrical ability. Able to identify source of equipment malfunctions.
Ability to communicate orally with technical and non-technical personnel; able to follow oral and written instructions; and possess the ability to read and interpret documents such as operating, maintenance instructions, and procedure manuals. Ability to correspond professionally with users via phone and email.
Must be able to think logically and analytically and make decisions based on good judgment.
Must be able to consistently follow documented procedures for incident resolution.
CompTIA, Microsoft certifications, previous experience in the industry, or college degree in IT preferred.

Education/Experience:

High School or GED diploma.
CompTIA, Microsoft certifications, previous experience in the industry, or college degree in IT preferred.
Flexibility to work a rotating shift schedule based on business need across our 24x7x365 operation.
Experience working as a customer service representative or help desk analyst is a plus.
Experience working for a Managed Service Provider (MSP) is a plus.
A+ and Network+, or the ability to acquire both within 1 year of employment.
Previous experience with N-Able, PRTG and/or other RMM solutions is a plus.

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Refine Your Search

network analyst jobs in butler, pa

IT Support Analyst

Cybersecurity Analyst

IT Support Analyst

Seasonal, Operations Technical Specialist (Part Time)

Intermediate Application Developer

Technical Support Analyst

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