We’ve built Rowan by rethinking the ear piercing experience from the ground up—prioritizing safety, clinical expertise, and a customer experience that feels both celebratory and trusted. Every piercing is performed by licensed nurses and guided by our Rowan Clinical Piercing Standard® and paired with our hypoallergenic products, setting a clear standard that is differentiated from traditional retail models. Our goal is to create a destination where customers feel confident, cared for, and excited to participate.
Reporting to the Chief People Officer, Rowan’s Regional Human Resources Business Partner will serve as a crucial link between the HR team and the field. This remote based position will provide dedicated HR guidance and support to an entire region of Rowan employees, including the entire employee life cycle in our Studios, such as, but not limited, to employee relations, performance management, training, engagement, career development and compliance.
This position, along with the entire HR team, will champion the company's culture, values & practices to maintain Rowan’s place as an employer of choice. The ideal candidate will have a minimum of 3 years’ experience successfully supporting general human resources functions and will have a desire to continue to grow their HR skill set.
Strategic Business Partner
Be a strategic business partner to one of Rowan’s Regional General Managers, providing guidance on how to navigate and manage people matters with an eye towards advancing enterprise wide growth objectives.
Routinely meet with field management within the region to identify and manage regional business needs and trends across the employee spectrum.
Collaborate with other Regional HR Business Partners to proactively identify opportunities for continuous improvement
Partner with cross-functional leaders to develop and execute solutions to improve HR and Operational compliance.
Build strong relationships with field leadership through regular touchpoints to understand team dynamics, challenges, and opportunities.
Employee Relations
Be well versed in company policies and benefits, and provide support to field teams in understanding and enforcing compliance.
Serve as regional HR compliance expert by developing deep knowledge of state and local workplace laws, exercising professional judgment on when to escalate issues for further legal support.
Conduct thorough and timely investigations into employee concerns or policy violations, and recommend appropriate outcomes in alignment with company standards.
Serve as the primary point of contact for the region's employee relations matters, including disciplinary actions and performance management guidance, ensuring fair and consistent application of policies.
Conduct compliance audits and provide recommendations and training to improve compliance with HR policies.
Support field HR communications, including policy changes, change management, organizational announcements, etc.
Employee Development
Develop a deep understanding of the nurse labor market and hiring trends for existing and new studios, in partnership with the recruiting team.
Actively be part of the recruiting process for all field management positions, including conducting first round interviews as business need dictates or by being part of an interview panel for key positions.
Partner with Studio Managers and District Managers to ensure newly hired or promoted employees receive appropriate onboarding and training, consistent with procedures and programs developed centrally.
Partner with regional and district management on workforce planning, succession planning, and career development programs.
Support performance management processes, including goal setting, feedback, and annual review cycles.
Conduct HR Training to Field Leadership including but not limited to HR processes and procedures, employment laws, recruiting, etc.
Employee Lifecycle
Oversee the region(s) day-to-day HR support across the employee lifecycle, including onboarding, job changes, promotions, relocations, leaves of absence, and exits.
Conduct exit interviews, analyze trends, and share insights with leadership to inform retention and engagement strategies.
Manage and support cyclical HR processes such as performance review cycles, compliance requirements, and other recurring programs.
Provide guidance to employees on benefits, payroll, and leave-related inquiries, escalating issues as needed.
Ensure accuracy and timeliness of employee data and transactions within HR systems, maintaining strong data integrity across the organization.
Follow up and track all aspects of employment, such as completing employment forms, conducting orientations and notifying departments of new hire start date
Operational Excellence
Manage and analyze HR metrics for the region, providing regular reporting and insights to HR and business leadership.
Support field HR communications such as policy, program, and benefits updates; change management communications; organizational announcements, etc. by collaborating with the HR team and Field Leadership as communications require.
Strengthen employee engagement by using data informed results and continuous listening insights to implement targeted strategies that support a positive, high‑performance culture.
Ensure accurate and timely updates in HRIS systems and maintain employee records.
Ensure compliance with federal, state, and local labor regulations.
And other duties as assigned
3+ years Human Resources or equivalent experience preferred, within a multi-state organization.
BA/BS, preferably in Human Resources or related field, or equivalent experience
HR Certification (PHR, SHRM-CP) credential preferred.
Experience in retail or service-based environments preferred.
Well versed in employee relations and handling difficult employment matters
Excellent judgment and executive presence, understanding need for confidentiality given access and exposure to confidential and sensitive information;
Exemplifies high standards of honesty, integrity and discretion
Clear and effective written and verbal communication and strong interpersonal skills
Excellent organizational skills; ability to prioritize multiple tasks/projects; strong attention to detail.
Thrives in a fast-paced environment
Ability to work independently as well as collaboratively
Proficient with Google Docs, Microsoft Office Suite or related software
About Us: Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US also provide a long-overdue alternative to the standard mall piercing. At Rowan, we believe that every ear piercing is a milestone and it should be celebrated. We believe in “Piercing for All”.
Check us out on CNBC's How I Made It
Check us out on the TODAY Show on NBC — How 1 woman is reinventing the ear piercing experience (today.com)
How Rowan Has Created a New Pathway for Nurses
Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply!
Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
