Top 26 Call center supervisor Jobs in Camden, Nj

Supervisor Operations (Call-center) [Hybrid- DE, PA, NJ]
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Mid-level
- Analysis skills
- Travel
6d
Call Center Supervisor
PRWT Services, Inc. —Philadelphia, PA
- Monday to Friday
- Basic math
- Mid-level
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Supervisor Operations
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Mid-level
- Bachelor's degree
- Travel
Dispatch Supervisor
Drexel University —Philadelphia, PA
- $21.71 - $32.57 an hour
- Weekends as needed
- Basic math
- Mid-level
- High school diploma or GED
Customer Service Manager
Meenan Oil —Newtown, PA
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
11d
Member Relations Supervisor - Call Center
American Heritage Credit Union —Philadelphia, PA
- $50,000 - $60,000 a year
- Urgently hiring
- Mid-level
- 1 year
- Health insurance
- Dental insurance
Quick Apply
11d
Supervisor/ Lead Operator VA Switchboard Operator
Innovation At Work Inc —Philadelphia, PA
- HIPAA
- Mid-level
- 3 years
Supervisor Customer Service Workforce Analyst (Hybrid- PA, NJ, DE)
Independence Blue Cross —Philadelphia, PA
- Overtime
- 5 years
- Mid-level
- Windows
- Work from home
Patient Access Supervisor - Outpatient, Abington
Thomas Jefferson University and Hospitals —Willow Grove, PA
- Full-time
- Hospital
- Computer literacy
- HIPAA
- AD&D insurance
- Disability insurance
Member Contact Center Assistant Manager
DEXSTA FEDERAL CREDIT UNION 2187 —Wilmington, DE
- $23.56 - $37.12 an hour
- Extended hours
- Mid-level
- High school diploma or GED
- Team management
6d
Supervisor, Operations - Licensed Seasonal
ResultsCX —Norristown, PA
- Seasonal
- Mid-level
- Mentoring
- Communication skills
13d
Call Center Manager
Sun East Federal Credit Union —Aston, PA
- Full-time
- Hybrid work
- Bilingual
- Basic math
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Operations Manager
NEIGHBORHOOD ASSISTANCE CORP. OF AMERICA —Philadelphia, PA
- $50,000 - $75,000 a year
- Extended hours
- Inventory management
- Public speaking
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
2d
Customer Service Manager
Meenan —Newtown, PA
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
11d
Customer Experience & Service Transformation Advisory Manager
Accenture —Philadelphia, PA
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Assistant Customer Success Manager
Penn Community Bank —Bristol, PA
- Full-time
- Mid-level
- Business development
- Bachelor's degree
Customer Experience and Service Transformation Advisory Senior Manager (Products)
Accenture —Philadelphia, PA
- $122,700 - $338,300 a year
- Full-time
- Computer Science
- 5 years
- Office
- Paid holidays
- Disability insurance
5d
Contact Center Operations and Transformation Functional Manager
Deloitte —Philadelphia, PA
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Field Manager - Philadelphia, PA
Renuity —Philadelphia, PA
- $70,000 - $80,000 a year
- Full-time
- Clean driving record
- Construction site
- Mid-level
Quick Apply
5d
Sales Manager - LPL
USI Holdings Corporation —Newtown Square, PA
- Up to 50% travel
- Mid-level
- Office
- Health savings account
- Paid holidays
10d

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Supervisor Operations (Call-center) [Hybrid- DE, PA, NJ]

Independence Blue Cross -
Philadelphia, PA

Apply Now

Job Details

6 days ago

Qualifications

Customer communication
Staff supervision
Team leadership
Business operations

Full Job Description

Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.

Job Summary:

The Supervisor of Operations is responsible for administration of the Operational Unit within Customer Service. Responsible for ensuring that all departmental functions are completed promptly, thoroughly, professionally and accurately. Providers work leadership, assistance, and training to those supervised. Assists in the achievement of departmental goals.

Responsibilities

Supervises and implements departmental functions, policies and procedures with all internal and external contacts.

Evaluates effectiveness and efficiency of operational areas and takes action t reallocate resources as necessary.

Creates and implements programs to enhance the level of service provided to customers.

Communicates, implements, and interprets corporate and departmental policies and procedures.

Maintains department standards to ensure optimal customer support.

Provides subordinates with ongoing feedback, coaching, and counseling on performance for achievement of all benchmarks.

Provides technical expertise related to job unit function.

Schedules, trains, and organizes personnel to accommodate immediate and anticipated workflow volumes.

Coordinates departmental functions with all internal and external contacts.

Compiles and prepares required data for report information pertaining to unit.

Ensures that all inquiries and follow-up are handled in a professional, accurate, prompt and courteous manner.

Serves as the next level contact for problems/issues that staff cannot resolve.

Selects, develops, appraises, and recommends compensation for subordinates. Interviews and makes recommendations for hires and promotions.

Encourages the professional progression of staff through Performance Management, coaching and counseling.

Establishes appropriate goals and performance standards and makes recommendations for career path of staff.

Ensures that department systems and supports are operational.

Performs all other appropriate responsibilities and duties as assigned.

Qualifications:

Education

Undergraduate degree is preferred plus a minimum of one (1) year of relevant experience.

Experience

(5) years related insurance operations experience. The incumbent must possess tact, diplomacy, and professionalism to effectively handle all internal and external issues.
Demonstrated time management skills

Knowledge, Skills, Abilities

Must have the ability to manage organize, plan and provide leadership to staff. Ability to develop and motivate staff to facilitate professional growth.
Excellent oral and written communication skills, as well as ability to carry out assignments with minimal guidance.
Exposure to an operations services environment is highly recommended.
Analytical ability to identify and resolve staff and customer problems.
Must be able to prioritize work in an environment that changes frequently. Demonstrated time management skills.
10% travel required to vendor sites
Call center is open from 8:00am-9:00pm, must have flexibility, as business needs will dictate the shift hours (ex: possibility of 1:00pm-9:00pm shift).

Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

Apply Now

Refine Your Search

call center supervisor jobs in camden, nj

Supervisor Operations (Call-center) [Hybrid- DE, PA, NJ]

Call Center Supervisor

Supervisor Operations

Dispatch Supervisor

Customer Service Manager

Member Relations Supervisor - Call Center

Supervisor/ Lead Operator VA Switchboard Operator

Supervisor Customer Service Workforce Analyst (Hybrid- PA, NJ, DE)

Patient Access Supervisor - Outpatient, Abington

Member Contact Center Assistant Manager

Supervisor, Operations - Licensed Seasonal

Call Center Manager

Operations Manager

Customer Service Manager

Customer Experience & Service Transformation Advisory Manager

Assistant Customer Success Manager

Customer Experience and Service Transformation Advisory Senior Manager (Products)

Contact Center Operations and Transformation Functional Manager

Field Manager - Philadelphia, PA

Sales Manager - LPL

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