Top 41 It help desk Jobs in Canandaigua, Ny

Technical Support Technician
GoNetspeed —Phelps, NY
- $21 an hour
- 8 hour shift
- Mid-level
- Office
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
10d
IT Support Technician
SpaceX —Canandaigua, NY
- $29 - $45 an hour
- Overtime
- Mid-level
- High school diploma or GED
- Driver's License
- Paid parental leave
- Employee stock purchase plan
1d
Help Desk Technician
Waste Harmonics Keter —Victor, NY
- $22 - $25 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- Paid holidays
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IT Helpdesk Technician
Porsche Audi Rochester —Rochester, NY
- $40,000 - $60,000 a year
- Urgently hiring
- Computer science
- Microsoft Outlook
- Computer Science
IT Helpdesk Technician
Acura of Rochester —Rochester, NY
- $40,000 - $60,000 a year
- Urgently hiring
- Computer science
- Microsoft Outlook
- Computer Science
IT Helpdesk Technician
Garber Honda —Rochester, NY
- $40,000 - $60,000 a year
- Urgently hiring
- Computer science
- Microsoft Outlook
- Computer Science
Desktop Technician
Brite —Victor, NY
- $21.00 - $23.50 an hour
- Email
- Computer science
- Computer Science
- Mid-level
Junior Helpdesk Support Technician (PT)
Finger Lakes Community College —Canandaigua, NY
- $20 an hour
- Part-time
- Entry level
Quick Apply
1d
IT Help Desk
GLC Business Services, Inc. —Rochester, NY
- $50,000 - $60,000 a year
- Full-time
- Spanish
- Customer service
- Mid-level
- Health savings account
- Relocation assistance
Quick Apply
14d
Customer Success Representative
Brite —Victor, NY
- $65,000 - $80,000 a year
- Email
- Azure
- Mid-level
- Windows
Technical Support Specialist I
BCC Software —Pittsford, NY
- $50,000 - $60,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Office
Quick Apply
2d
Customer Technology Spec I
University of Rochester —Brighton, NY
- $27.16 - $38.03 an hour
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
Service Desk Support Tech II
University of Rochester —Brighton, NY
- $21.78 - $30.53 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Windows
IT Support Specialist - MSP
Just Solutions, Inc. —Fairport, NY
- $26 - $36 an hour
- Overtime
- Computer science
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Network Operations Center (NOC) Technician – Tier 1
Brite —Victor, NY
- $45,000 - $55,000 a year
- Email
- Computer science
- Computer Science
- Research
Deposit Operations Help Desk Specialist
The Lyons National Bank —Geneva, NY
- $19.00 - $26.60 an hour
- Online Application
- High school diploma or GED
- Military encouraged
- Business
Quick Apply
6d
IT Data Center Srvcs Tech II
University of Rochester —Rochester, NY
- $18.00 - $25.14 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
- On-the-job training
Network System Support Aide
Waterloo Central School District —Waterloo, NY
- $21 an hour
- 8 hour shift
- Computer Science
- High school diploma or GED
- Associate's degree
Network Operations Center (NOC) Technician - Tier 1
Brite —Victor, NY
- $45,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Research
7d
Supervisor, Service Desk
University of Rochester —Brighton, NY
- $64,200 - $96,200 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows

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it help desk jobs near canandaigua, ny

Technical Support Technician

GoNetspeed -
Phelps, NY

Quick Apply

Job Details

Full-time
$21 an hour
10 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Customer communication
Project management experience in technology
Employee relationship building
Managing projects

Full Job Description

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn’t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.

And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.

The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This candidate will be responsible for providing Level I and potentially some Level II troubleshooting and technical assistance in the areas of Wi-Fi, PON Networks, Internet and VoIP. This person will directly report to the NOC Manager and will interface with the other work groups as needed. After completing 2-3 weeks of training Monday-Friday, the shift options are either Tuesday-Saturday (8-hour shifts) or Wednesday -Saturday (10-hour shifts).

Essential Job Functions:

Clearly documenting all calls via our trouble ticketing system.

Communicating complex technical issues to customers in an easy-to-understand manner.

Respond professionally and proficiently to customers.

Perform customer call backs as appropriate and small business customer support.

Proactively monitor all in-service systems and respond to major events appropriately.

Ability to work in a fast-paced environment and multi-task proficiently.

Level I Support:

Answer incoming customer repair calls.

Be the first point of contact for our customers concerning technical / small business account support.

Troubleshoot with customers.

Troubleshoot Wi-Fi and VoIP related issues.

New installation setup – data and/or voice.

Resolve customer complaints of any type.

Ability to navigate a number of systems for outside plant, customer management, back-office support, etc.

Ability to resolve order issues and handle escalations.

Preferred Skills:

Post-secondary education in a related field or equivalent work experience preferred.

Proficiency in the use of Microsoft Office applications.

Strong project management and organizational skills are essential.

Excellent interpersonal, relationship, and communication skills (written and oral).

Understanding of network technology industry and terminology.

Education and Experience:

Associate Degree in Information Technology preferred with at least 2 years' experience in a Technical Support role.

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.

Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.

Quick Apply

Refine Your Search

it help desk jobs in canandaigua, ny

Technical Support Technician

IT Support Technician

Help Desk Technician

IT Helpdesk Technician

IT Helpdesk Technician

IT Helpdesk Technician

Desktop Technician

Junior Helpdesk Support Technician (PT)

IT Help Desk

Customer Success Representative

Technical Support Specialist I

Customer Technology Spec I

Service Desk Support Tech II

IT Support Specialist - MSP

Network Operations Center (NOC) Technician – Tier 1

Deposit Operations Help Desk Specialist

IT Data Center Srvcs Tech II

Network System Support Aide

Network Operations Center (NOC) Technician - Tier 1

Supervisor, Service Desk

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