We are looking for an experienced IT Security & Support Manager to lead cybersecurity operations and user support services in Asheville, North Carolina. This position combines strategic oversight with hands-on leadership, guiding security initiatives, strengthening service delivery, and promoting a reliable technology environment across the organization. The ideal candidate brings a strong background in cyber risk management, enterprise IT operations, and team leadership, with the ability to coordinate effectively across technical teams, business stakeholders, and external partners.
Responsibilities:
- Oversee daily IT support activities and service management practices to ensure dependable, high-quality assistance for end users.
- Design, implement, and refine the organization’s cybersecurity program in alignment with established security controls and governance standards.
- Direct enterprise-wide vulnerability management, security event monitoring, and coordinated response efforts for identified threats.
- Act as the lead decision-maker during cybersecurity incidents, driving containment, recovery, root-cause review, and formal documentation.
- Work closely with third-party security providers, auditors, insurance representatives, and other external partners to support risk and compliance objectives.
- Maintain and regularly validate incident response, disaster recovery, and business continuity plans to improve organizational resilience.
- Champion security awareness efforts by developing and managing training programs that strengthen employee understanding of cyber risks and safe practices.
- Manage help desk and support delivery functions, using service metrics and user feedback to improve responsiveness, efficiency, and overall experience.
- Partner with infrastructure, operations, and development teams to promote secure system design, assess technology risks, and support compliant architecture across enterprise and manufacturing environments.
- Lead, coach, and resource cybersecurity and IT support team members while tracking audit remediation activities to ensure timely corrective action.
- Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related discipline; an advanced degree is preferred.
- At least 7 years of progressive experience spanning cybersecurity, infrastructure, or broader IT operations.
- Proven experience leading teams, major initiatives, or cross-functional programs in a technology environment.
- Strong understanding of recognized security frameworks, security operations, and risk management principles.
- Hands-on familiarity with tools and practices related to SIEM, EDR, IAM, and vulnerability management.
- Working knowledge of Microsoft 365, Azure, and core cloud security concepts.
- Understanding of IT service management methodologies, including ITIL-based support processes.
- Experience supporting manufacturing or multi-site operations is preferred, along with authorization to work in the United States.
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