Top 19 Chat agent Jobs in Canoga Park, Ca

Customer Service Representative (CSR)
Consensus Cloud Solutions —Los Angeles, CA
- $17.87 - $28.85 an hour
- Overtime
- Remote
- Background check
- Ability to sit for extended periods
- 2 years
- Employee stock purchase plan
Agent - Guest Communication Center
The Hongkong and Shanghai Hotels, Limited —Beverly Hills, CA
- $27.81 an hour
- Weekends as needed
- US work authorization
- Communication skills
- Entry level
- Free parking
- Health insurance
Customer Service Agent
Johnny Was —Los Angeles, CA
- $20 - $21 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- 3 years
4d
Customer Service Representative - State Farm Agent Team Member
Omar Soudani - State Farm Agent —Canoga Park, CA
- $51,000 - $80,000 a year
- Full-time
- Office
- High school diploma or GED
- Computer skills
- Health insurance
- Paid time off
Quick Apply
Fan Support Agent
Tixr —Santa Monica, CA
- Weekends as needed
- Hybrid work
- Leadership
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
3d
Seasonal Customer Support Operations Coordinator
National Football League —Inglewood, CA
- $20 - $25 an hour
- Weekends as needed
- Computer science
- Computer Science
- Marketing
Customer Service Representative
Mobi Technologies Inc —Los Angeles, CA
- $20 - $23 an hour
- Full-time
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Customer Service & Retention Manager
Efflux Inc —Sherman Oaks, CA
- $25 - $35 an hour
- Full-time
- English
- Mid-level
- Office
Quick Apply
5d
Associate Director, Customer Experience
True Classic —Calabasas, CA
- Full-time
- Hybrid work
- 8 years
- Organizational skills
- Senior level
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Care Manager
ATR —Los Angeles, CA
- $80,000 - $112,320 a year
- Overtime
- HIPAA
- 3 years
- Senior level
Quick Apply
Senior Customer Success Manager - Enterprise
Gorgias —Los Angeles, CA
- $136,499 - $154,827 a year
- Full-time
- Remote
- Senior level
- Communication skills
Pet Insurance Sales Associate - Los Angeles, CA
Fetch —Los Angeles, CA
- $55,000 - $105,000 a year
- Full-time
- 3 years
- Administrative experience
- Travel
- Commuter assistance
- Health savings account
Quick Apply
Deployment Strategist - North America
ElevenLabs —Los Angeles, CA
- Full-time
- Remote
- Mid-level
- 3 years
- Communication skills
- Travel reimbursement
Title Sales Representative
HomeLight —Los Angeles, CA
- $60,000 a year
- Mid-level
- 2 years
- Commuter assistance
- Disability insurance
Quick Apply
Account Executive - Title Insurance
HomeLight —Los Angeles, CA
- $60,000 a year
- Mid-level
- 2 years
- Marketing
- Commuter assistance
- Disability insurance
Quick Apply

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Customer Service Representative (CSR)

Consensus Cloud Solutions -
Los Angeles, CA

Apply Now

Job Details

$17.87 - $28.85 an hour

Benefits

Employee stock purchase plan

Qualifications

Live chat
Email customer support
Texting/chatbox tools
Phone communication
Salesforce Cloud
Cloud service support
Sales management systems proficiency
Customer support
CRM system proficiency
Technical support via email
Cross-functional collaboration
Client interaction via phone calls

Full Job Description

Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn't otherwise talk to each other. Consensus is a trailblazer in our industry and believes that data transformation will reshape the world of healthcare.

Founded over 25 years ago, Consensus leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data, helping users unveil information that is meaningful and actionable for better patient care.

Consensus leads the industry in data exchange solutions and we're only getting started! With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators.

Now is the ideal time to join us in our mission to solve healthcare's biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it.

Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities.

How you will impact the organization…

The agent is directly communicating with the fast growing number of end-users by phone and e-mail and helping them set up, solve any problems they may have and make a sale if they have a need for the service. Enthusiasm and Energetic are critical attributes for the position. Prior experience in a call center or similar position is essential.

The value you will deliver…

Responsible for customer technical support, calls, and emails efficiently, accurately and in a professional manner using excellent customer service skills.
Responsible for contacting customers in regards to service issues specifically with a view to retaining customers or checking for potential fraud.
Responding to chats and emails as required.
Assume responsibility for learning, in detail, about company products and using this knowledge to solve customers' technical problems and seeing these through to completion.
Maintain client work schedule and service level requirements.
Identifies and records all customer calls and provides troubleshooting aids to assist colleagues in solving problems for the future.
Provides comprehensive quality feedback and suggestions on training needs, other improvements and quality shortcomings to their team supervisor.
Report accurately on calls inbound and outbound, record calls and call details on company systems.
Fulfill special project requests, and support porting or HP as required.
Ability to work flexible work hours
Follow up on customer escalations.
Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.

What you will bring to the table…

2+ years experience in a customer technical support inbound call center environment.
2+ Years experience resolving basic user related technical problems with directions given over the telephone or via email.
Excellent communication skills.
Superior problem solving skills.
Proficiency in Salesforce
Experience resolving basic user related technical problems with directions given over the telephone.
Ability to work both independently and as part of a team is a must.
Cross functional skills in supporting customers via chat and email.
Experience supporting added areas of support functions, examples could include special projects, porting, HP support etc.

You will stand out if you also have…

IOS experience is a plus
HTML experience a plus
Active, transferable U.S. Security clearance at the Public Trust level or higher preferred.

Additional details…

Location requirements: Fully remote within the U.S.
Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time.
Technology requirements: Reliable, high speed internet.
Eligible for sponsorship: No.
Security Clearance: This position is contingent upon satisfactory completion of a more extensive background check through the Federal Government as a Public Trust Position. Requirements include (subject to change), but are not limited to, active U.S. Citizenship or green card holder residing in the U.S. for a minimum of 3 years and working location in the U.S.

The compensation for this role is up to $17.87 - $28.85 an hour USD. This position may be eligible for pre-approved overtime. Also included in this package for this position for compensation considerations may also include ESPP, accrued vacation, sick time, holidays and benefits. This job doesn't have an expiration date and will remain open until a qualified candidate is hired.

We are not accepting agency submissions for this role.

To learn more about us visit consensus.com

Apply Now

Refine Your Search

chat agent jobs in canoga park, ca

Customer Service Representative (CSR)

Agent - Guest Communication Center

Customer Service Agent

Customer Service Representative - State Farm Agent Team Member

Fan Support Agent

Seasonal Customer Support Operations Coordinator

Customer Service Representative

Customer Service & Retention Manager

Associate Director, Customer Experience

Customer Care Manager

Senior Customer Success Manager - Enterprise

Pet Insurance Sales Associate - Los Angeles, CA

Deployment Strategist - North America

Title Sales Representative

Account Executive - Title Insurance

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