Build Your Future Here:
Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.
Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.
We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work:
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American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025
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Top Workplaces USA national award in 2022, 2023, 2024, 2025 and 2026
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Newsweek’s America's Greatest Workplaces 2024, 2025 and 2026
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Forbes America’s Best Banks 2024 and 2025
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Forbes Best-in-State Banks 2020, 2021. 2025 and 2026
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TIME’s America’s Growth Leaders 2026 award winner
At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/
Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization.
Job Purpose:
This position partners with and supports up to two Portfolio Managers in the day-to-day management of commercial loan portfolios, with a strong emphasis on timely financial information collection, borrower interaction, proactive portfolio oversight and compliance with internal loan policies and procedures as well as regulatory expectations. Will communicate directly with borrowers to set expectations, clarify reporting requirements, and facilitate timely financial submission. This role requires professional presence, confident communication and the ability to build trust while reinforcing structure and accountability.
The role is structured as a developmental pipeline for future Sales Portfolio Managers roles. Role provides hands-on exposure to portfolio structuring, client dialogue, transaction flow, and internal coordination required for long-term advancement within Commercial Banking.
Job Duties:
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Serve as a primary point of contact for borrowers regarding contractual or defined financial reporting requirement, including financial statements, tax returns, borrowing base certificates and other pertinent financial information, as requested.
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Deliver prompt, proactive and high-quality support to Portfolio Managers, Relationship Managers and Credit Officers to ensure efficient operations and client service.
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Build professional rapport and proactively communicate with borrowers while reinforcing contractual reporting expectations, timelines and follow up needs.
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Will demonstrate discretion, confidence and clarity in customer-facing conversations; manage sensitive discussions regarding past-due reporting or documentation expectations with professionalism
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Maintain accurate tracking of financial reporting requirements, due dates, covenant compliance deadlines and exceptions.
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Ensure credit files and documentation are accurate, complete, audit-ready and current with nCino’s DocMan and imaging system.
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Must ensure timeliness review of received financial statements for completeness, internal consistency, and adherences to required quality and format (Accountant, CPA – prepared, audited, reviewed, compiled, or internally prepared or tax returns).
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Flag potential issues such as late submissions, recurring exceptions or missing documentation for escalation to Portfolio Managers, Relationship Managers and/or Credit Officers.
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Collect, organize and coordinate preliminary analysis of borrower financial information; identify concerns and escalate to the Portfolio Manager as appropriate.
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Maintain tickler system for borrower financial information to ensure that financials are received when required.
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Support Portfolio Manager with ongoing portfolio monitoring, including covenant compliance tracking and performance trend review.
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Assist with renewals extensions, waivers and modifications by gathering documentation, initiating processes in the loan origination system (nCino) and coordinating follow up items.
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Act as a liaison between Portfolio Managers and internal partners including Underwriting, Closing, Insurance Tracking and Client Advisor Team.
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Track Maturing loans, delinquencies, insurance coverage, property tax compliance and ongoing loan conditions; escalate issues as needed.
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Participate in borrower and internal meetings alongside Portfolio Managers to build confidence in relationship management, customer-facing communication experience and issue resolution.
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Serves as operational backup to assigned Portfolio Managers, maintaining continuity of workflow during absences or peak periods.
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Develop proficiency and gain increasing exposure in portfolio strategy, decision making, client communication and transaction execution.
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Demonstrated growth in independent portfolio coordination responsibilities and readiness to assume increase Portfolio Manager responsibilities.
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Assist with audits, loan reviews and examiner requests.
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Maintain compliance with bank policies, procedures and regulatory requirements.
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Will perform special projects as assigned.
Education, Job Skills and Qualifications:
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Associate’s degree or equivalent work experience with a specialization in accounting, finance or business operations. Bachelor’s degree preferred.
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3+ years’ experience in commercial portfolio monitoring or commercial lending related position preferred.
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Strong organizational and time-management skills with the ability to manage high volumes of deadlines.
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High attention to detail and strong documentation discipline.
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Ability to review financial statements and tax returns.
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Strong verbal and written communication skills.
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Strong interpersonal skills.
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Proven ability to exercise discretion and sound judgement.
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Proven ability to effectively communicate viewpoint and make independent decisions.
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Proficient with Microsoft suite of products and commercial loan origination software platforms. NCino experience a plus.
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Travel may be required throughout Peoples Bank footprint of offices; Must have valid driver’s license.
Basic Qualifications:
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Associate’s degree or equivalent work experience with a specialization in accounting, finance or business operations. Bachelor’s degree preferred.
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Travel may be required throughout Peoples Bank footprint of offices; Must have valid driver’s license.
Equal Opportunity Employer M/F/Disabled/Vet;
If you are unable to complete this application due to a disability, contact [email protected] to ask for an accommodation, alternative application process, or other inquiries.
