Position Summary
KAG Logistics is seeking a high-impact Brokerage Manager to help build and scale our HQ based freight brokerage operation. This role serves as a foundational leader responsible for developing people, driving sales execution, and establishing operational discipline to support sustainable growth.
This position is a critical people leadership role and culture builder. The Manager will recruit, coach, and develop brokerage talent while ensuring day-to-day brokerage operations are executed safely, efficiently, and profitably. The ideal candidate thrives in a high-growth environment, brings strong transportation industry experience, and can translate strategic direction into consistent team execution.
Working closely with KAGL’s senior leadership team, Brokerage Manager will help establish North Canton as a scalable brokerage hub by building a high-performing team, reinforcing best practices, and delivering service excellence to customers and carrier partners.
Essential Functions
Leadership, Talent & Branch Development
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Recruit, hire, onboard, and develop brokerage talent to support rapid and sustainable growth of the North Canton office
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Coach early-career and mid-level brokers on sales behaviors, operational execution, and professional development
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Build a high-performance culture centered on accountability, learning, and continuous improvement
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Support career pathing and leadership development within the brokerage team
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Translate company strategy into clear expectations, workflows, and KPI standards
Sales Execution & Growth Support
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Drive growth of the brokerage business unit in partnership with senior leadership
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Support brokers in cradle-to-grave sales and account management functions including: customer acquisition, carrier sourcing, and account development
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Reinforce best practices in prospecting, pipeline management, margin discipline, and customer retention
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Ensure consistent CRM usage and activity tracking
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Collaborate with Business Development and asset-based transportation teams to identify cross-functional opportunities
Operational Execution & Service
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Oversee daily brokerage operations across assigned accounts, modes, and regions
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Ensure loads are executed according to customer requirements, contracts, and SOPs
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Monitor service performance, including on-time pickup/delivery, exception management, and service recovery
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Serve as escalation point for operational issues, service failures, and customer concerns
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Ensure accurate and timely TMS updates to support billing, visibility, and cash flow
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Promote compliance with safety, regulatory, and company standards
Process & Performance Management
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Track team performance against KPIs such as volume, margin, service levels, and productivity
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Identify process improvement opportunities that enhance efficiency and scalability
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Partner with operations, compliance, and finance teams to ensure disciplined execution and cost control
Required
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5–10+ years of experience in transportation, logistics, or supply chain operations
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3–5+ years of people leadership, coaching, or team management experience
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Strong understanding of truckload and brokerage operations; exposure to bulk/tanker freight preferred
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Working knowledge of TMS platforms and brokerage workflows
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Strong problem-solving, decision-making, organizational, and communication skills
Preferred
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Bachelor’s degree or equivalent experience; degree in Business, Logistics, or related field preferred
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Experience in brokerage, 3PL, or asset-light logistics environments
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Exposure to bulk, tanker, HAZMAT, or specialized equipment operations
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Experience managing high-volume, time-sensitive freight
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Financial acumen with ability to manage costs and protect margin
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Strong leadership, interpersonal, and customer service skills
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Proficiency in MS Office and CRM platforms
Travel
Up to 25% initially
Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:
1. Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
2. Provide constructive guidance to other employees and representatives of third parties.
3. Contribute to providing the highest quality of products and services to customers.
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