Job Description:
IT Technician II – Site Services Support
Huntsman is seeking a IT Technician II – Site Services Support supporting the IT Division located in multiple sites. This position will report to the Team Lead, IT SD Solution Delivery.
Job Scope
Provides technical services and support for business systems and applications. Supports site functions, roles, and initiatives, as assigned. Assists in the formulation of procedures and best practices for users of applications. Responsible for incident and request management using ITSM tools.
In summary, as the IT Technician II, you will:
Provides technical services and support for business systems and applications
Support site functions, roles, and initiatives, as assigned
Assists in the formulation of procedures and best practices for users of applications (5% time)
Responsible for incident and request management using ITSM tools (5% time)
Duties/tasks are standardized. Resolves routine questions/problems, and refers more complex issues to higher levels
Works under direct supervision and follows established procedures and written instructions to accomplish assigned tasks
Respect for confidentiality is a must
Essential functions require presence in the workplace on a regular basis and an ability to work extra hours if needed
Work collaboratively with team members with different backgrounds and perspectives
Assists other employees in accomplishments of Huntsman company goals
Follows instructions and performs other duties as may be assigned by supervisor
Participates in Environmental, Health, & Safety initiatives and completes company-required training programs
Qualifications
You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.
The candidate must have an unrestricted right to work for Huntsman in the United States.
Minimum Qualifications
Education required
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High school diploma or equivalent
Experience required
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3+ years of related work experience in Information Technology, Business Administration, or Technology Management
Certifications
At least one of the following industry-standard certifications: Security+, CCNA, Network+, MCSE, or other relevant industry standard certificate
Skills and knowledge
Must have a level of proficiency with Internet, Email, and Microsoft programs
Competent in written and spoken English; any other languages are an extra
Be able to operate in a rapidly changing, very complex technical environment
Promotes and supports standardization and continuous improvement
Demonstrated customer focus, empathy, and structured thinking required
Maintain up-to-date knowledge of Huntsman’s policy/compliance framework, business processes, reporting procedures, and existing and planned information systems and services for the site(s) in which they operate
Ability to work under pressure
Ability to work on own initiative, and as part of a team
Keep up to date with technological advances
Preferred Qualifications
Relevant certifications preferred
Foundational knowledge in some or all of the following areas: Application Analysis, Debugging, Functional Analysis, Programming, Software Design, Software Testing, Software Documentation, Programming Language, Software Requirements Specification, Integrated Development Environment (IDE), Software Bug Tracking Software
Working Environment
Huntsman is proud to promote equal opportunity in the workplace All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, disability, age, or any other protected characteristic.
All unsolicited resumes presented by recruitment agencies are treated as pro bono information or service and will not be compensated.
Huntsman is aware of scams involving fraudulent job offers. We do not make job offers until after a candidate has submitted a job application and has participated in an interview. Please be advised that any job offer that requires payment or requires you to deposit a check is likely a scam. If you have questions about any open positions at Huntsman or Rubicon, please visit our Careers website at http://www.huntsman.com/corporate/a/Careers.
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