Top 10 Service desk manager Jobs in Canton Oh

IT Service Desk Supervisor
Babcock & Wilcox —Akron, OH
- Mid-level
- 3 years
- Supervising experience
IT Business Analyst- ERP
SOPREMA —Wadsworth, OH
- Up to $120,000 a year
- Full-time
- Background check
- 5 years
- ERP systems
- Paid holidays
- Health insurance
Quick Apply
Technical Product Support Specialist
CommuniCare Health Services Corporate —Akron, OH
- Full-time
- HIPAA
- Office
- Bachelor's degree
Quick Apply
Infrastructure & Technology Manager
Americhem —Cuyahoga Falls, OH
- Computer Science
- System design
- Windows
Quick Apply
Junior SAP ABAP Developer
Parker Hannifin Corporation —Akron, OH
- $88,000 - $146,400 a year
- Full-time
- Computer Science
- System design
- Bachelor's degree
- Paid parental leave
- Paid holidays

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IT Business Analyst- ERP
SOPREMA —Wadsworth, OH
Write functional analysis describing the needs and how to resolve the underlying business issues. Resolve technical issues related to the ERP.
Up to $120,000 a year
Quick Apply
Lead IT Business Analyst
Eaton —Beachwood, OH
Familiarity with core engineering digital design applications including MCAD, ECAD, and design simulation. The Business Analyst serves as the primary liaison…
$97,000 - $143,000 a year

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Manager of Technology
Yardmaster, Inc. —Blacklick, OH
Maintain IT asset records, license tracking, and participate in budgeting. A degree or formal studies in Information Technology, Computer Science, or a related…
$75,000 - $85,000 a year
Quick Apply
Information Technology Manager 1
State of Ohio - Taxation —Columbus, OH
Or completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least…
$47.50 an hour

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service desk manager jobs near canton oh

IT Service Desk Supervisor

Babcock & Wilcox -
Akron, OH

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Job Details

Benefits

Leadership training provided

Qualifications

Managing technical support teams
Managing teams in a customer support role
Supervising experience

Full Job Description

The Service Desk Supervisor will oversee the daily operations of the IT Service Desk team, ensuring efficient handling of incidents and service requests while delivering exceptional customer support. This role is designed for a high-potential leader who will be mentored and developed for future promotion to Service Desk Manager. The ideal candidate demonstrates strong leadership qualities, technical expertise, and a passion for continuous improvement.

Team Leadership & Development

Provide coaching, feedback, and training to team members.
Act as a role model for leadership and customer service excellence.

Operational Oversight

Monitor ticket queues, prioritize workloads, and ensure timely resolution of incidents and requests.
Assist in managing escalations and communicate effectively with stakeholders.
Maintain accurate documentation and knowledge base articles.

Process Improvement

Identify opportunities to streamline workflows and improve service delivery.
Participate in ITIL-based process implementation and optimization.
Support initiatives for automation and self-service capabilities.

Metrics & Reporting

Track and report on SLAs, KPIs, and team performance.
Provide insights and recommendations to the Senior Service Desk Manager.

Leadership Development

Engage in mentorship and leadership training programs.
Participate in strategic planning discussions and shadow managerial responsibilities.
Prepare for future transition into a Service Desk Manager role.

This position is part of a structured career development plan. The Service Desk Supervisor will receive mentorship from senior leadership, exposure to managerial responsibilities, and targeted training to prepare for promotion to Service Desk Manager within 18–24 months, based on performance and organizational needs.

Qualifications

Education: Associate or Bachelor’s degree in IT or related field (or equivalent experience).
Experience:
3+ years in IT support roles, with at least 1 year in a supervisory or lead position.
Certifications: ITIL Foundation (preferred).
Strong communication and interpersonal skills.
Ability to lead and motivate a team.
Familiarity with ITSM tools and service desk operations.
Problem-solving and analytical mindset.
Strategic thinking and decision-making.
Customer-centric approach.
Ability to manage multiple priorities in a fast-paced environment.
Continuous improvement mindset.

Apply Now

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service desk manager jobs in canton oh

IT Service Desk Supervisor

IT Business Analyst- ERP

Technical Product Support Specialist

Infrastructure & Technology Manager

Junior SAP ABAP Developer

More jobs to discover

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I want to receive the latest job alert for service desk manager in canton oh

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