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Patient Service Representative - Mercy Southeast - Primary Care Clinic

Mercy -
Cape Girardeau, MO

Apply Now

Job Details

Full-time
3 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Retirement plan

Qualifications

Computer operation
Customer communication
Patient question and concern management
Word processing
Client inquiry handling
In-person customer service
Patient demographics
Medical scheduling
High school diploma or GED
Clinical data entry
Productivity software
Clinical confidentiality policies
Patient registration
Quality data entry
Customer data entry

Full Job Description

Cape Girardeau, Missouri
Clinical Support
Other Professional Non-Clinical
Regular
Full-time
Mercy Hospital Southeast
JR259397

Job Description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Location

Mercy Hospital Southeast-Primary Care Clinic

817 North MT Auburn Road

Cape Girardeau, MO 63701

Hours/Schedule

Full-Time (40-hrs per week)

Days

Minimum Qualifications
Education: High school diploma or equivalent.
Skills, Knowledge and Abilities:

Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
Proficiency in basic computer skills, including data entry and word processing.
Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
Position requires standing and walking during each shift.
Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications
Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Apply Now

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Job Description

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Position Details:

Why Mercy?

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