Top 61 It specialist Jobs in Carlsbad, Ca

Deskside Support Technician
HCL Technologies Limited - Business Services —San Diego, CA
- $65,000 - $88,000 a year
- Email
- Microsoft Outlook
- 5 years
- Office
- AD&D insurance
- Paid holidays
Quick Apply
IT Specialist
Kellermeyer Bergensons Services —Oceanside, CA
- $28 - $30 an hour
- Remote
- Computer science
- Computer Science
- Bachelor of Science
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IT Technician (Field)
Cal Tech Services Inc —Oceanside, CA
- $25 - $30 an hour
- Part-time
- Computer science
- Computer Science
- Analysis skills
- Opportunities for advancement
Quick Apply
IT Technician
Sumitomo Electric U.S.A. Holdings, Inc. —San Marcos, CA
- $20 - $22 an hour
- Full-time
- Computer Science
- Bachelor of Science
- Bachelor's degree
13d
IT Support Specialist
Natural Networks, Inc. —San Diego, CA
- $50,000 - $65,000 a year
- 8 hour shift
- Clean driving record
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
8d
Sr. Desktop Support Technician
Alphatec Spine —Carlsbad, CA
- $36 - $42 an hour
- Overtime
- Computer science
- Computer Science
- Research
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Senior IT Systems Specialist
Modular Medical Inc —San Diego, CA
- $115,000 - $155,000 a year
- Weekends as needed
- Computer science
- Computer Science
- 5 years
Quick Apply
Information Systems Analyst 2
UC San Diego —San Diego, CA
- $34.29 - $61.02 an hour
- Overtime
- Background check
- Mid-level
- University
17h
Deskside Support Technician
Tata Consultancy Services —Carlsbad, CA
- $50,000 - $55,000 a year
- Computer Science
- Mid-level
- Office
- Commuter assistance
- Health insurance
11d
Service Support Specialist II
Thermo Fisher Scientific —Carlsbad, CA
- $55,000 - $81,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
6d
IT Agent
Pechanga Gaming Commission —Temecula, CA
- $26.00 - $31.25 an hour
- Full-time
- Background check
- Microsoft Outlook
- Writing skills
- Health savings account
- Health insurance
Quick Apply
13d
Information Technology - IT Support Technician I (Entry level)
Valley View Casino & Hotel —Valley Center, CA
- Full-time
- Spanish
- Computer literacy
- Basic math
- Opportunities for advancement
Quick Apply
IT Service Desk Specialist, Level II
3 Reasons Consulting —Camp Pendleton, CA
- Mid-level
- Windows
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
SATCOM Specialist
Viasat, Inc. —Carlsbad, CA
- $98,000 - $182,500 a year
- Online Application
- 5 years
- Mid-level
- Analysis skills
- On-the-job training
14d
Basic Tech Support
Doctor Multimedia —San Diego, CA
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
IT Coordinator
CASINO PAUMA —Pauma Valley, CA
- Weekends as needed
- Mid-level
- High school diploma or GED
- 1 year
IT Support & Help Desk
Stego Industries —San Clemente, CA
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Background check
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
IT Service Desk Technician
Guild Mortgage Company LLC —San Diego, CA
- $27 - $30 an hour
- Nights as needed
- Mid-level
- Office
- Windows
- AD&D insurance
- Disability insurance
Software Support Specialist
Independent Financial Group LLC —San Diego, CA
- $28 - $33 an hour
- Bachelor's degree
- Experience equivalent to degree accepted
- Communication skills
- Disability insurance
- Health insurance
10h
Help Desk Support Representative
Vistage Worldwide —San Diego, CA
- $27 - $29 an hour
- Full-time
- Hybrid work
- Office
- Microsoft Office
- 3 years
- Paid holidays
- Dental insurance
Quick Apply

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it specialist jobs near carlsbad, ca

Deskside Support Technician

HCL Technologies Limited - Business Services -
San Diego, CA

Quick Apply

Job Details

Full-time
$65,000 - $88,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Unlimited paid time off
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance

Qualifications

Desktop support
Windows
Driver's License
Video conferences (communication methods)
Desktop administration
Help desk

Full Job Description

JOB SUMMARY

As a senior member of the Site Services team, provides high-quality, advanced technical support within a dynamic trading environment. Acting as a single point of contact for the business, this Level 3 (L3) role involves ownership of technical issues and queries, driving them to resolution through direct troubleshooting, escalation, or by sourcing required information. The position requires deep technical expertise, exceptional customer service, and superb communication skills to build strong relationships with business users and stakeholders at all levels, including Innovation & Engineering DWP (I&E). Responsibilities include deskside and remote support, handling escalated issues, mentoring junior staff, and collaborating closely with network, infrastructure, and multiple support teams—both on-shore and off-shore, including 3rd party partners. Additionally, the role contributes strategic input into service improvement initiatives, ensuring robust IT support and maintenance for current and new systems in a fast-paced trading environment.

Essential Duties and Responsibilities

Provide expert-level 1st and 2nd line desktop support in a high-paced trading environment, serving as an escalation point for complex technical issues.
Deliver support for desktops, laptops, mobile devices, AV systems, and local/network printers, including installation, configuration, and troubleshooting.
Collaborate with remote network engineering teams to resolve network-related issues (connectivity, performance, configuration) and act as senior local hands for network troubleshooting and maintenance.
Maintain familiarity with office network topology, network closets, and demarcation points; assist with implementing fixes on network devices such as switches, routers, firewalls, wireless access points under remote guidance.
Utilize network monitoring tools to analyze traffic, identify bottlenecks, and ensure optimal performance.
Participate in IT projects including network upgrades, AV deployments, system refreshes, and application rollouts; complete required training and documentation for new deployments.
Conduct Operational and User Acceptance Testing for new applications and systems.
Ensure all tickets are logged, updated, and maintained in ServiceNow (SNOW) with high quality and accuracy.
Assist in determining severity 1 and 2 incidents, aid during major incidents, and participate in post-incident reviews.
Identify root causes for recurring IT problems to improve service quality and reduce call volumes.
Document solutions, create and maintain knowledge base articles, and contribute to technical documentation including network diagrams.
Maintain confidentiality, integrity, and availability of data associated with applications and services.
Ensure all changes to PC hardware and network assets are tracked in the asset database.
Perform preventative maintenance and coordinate with OEMs for AV and network equipment.
Adhere to security, regulatory, and compliance policies affecting Trading Operations Support (e.g., MRL, Compliance).
Maintain effective working relationships with other support teams, service providers, and business representatives; act as a conduit for IT initiatives aimed at enhancing customer experience.
Communicate relevant information clearly and effectively to team members and stakeholders.
Observe Health and Safety requirements at all times.

Skills and Abilities

Strong troubleshooting skills for IT problem analysis, diagnosis, and resolution.
Demonstrable experience recording, analyzing, and managing resolutions in line with SLAs while managing user expectations.
Strong experience with Trade Floor technologies, including market data, trader voice, and trading applications.
Ability to work effectively within a team and maintain a professional demeanor.
Highly customer-focused with strong communication skills (articulate, methodical).
Strong sense of urgency and understanding of the trading environment.
Outstanding documentation skills and ability to create clear technical instructions.
Experience working in a managed desktop environment with lockdown controls.
Familiarity with industry-standard compliance requirements (FCA, SOX, Dodd-Frank).
Technical proficiency in:
Windows 10/11 and Active Directory
O365 Office productivity suite
Corporate messaging (Outlook/Exchange), instant messaging (MS Teams, ICE Chat, Vantage)
LAN and remote access services (VPN)
High-tech meeting rooms (video conferencing, telepresence, wireless networks)
Unified document capture and production systems (printers, scanners, fax)
Ability to interpret and create network diagrams and technical documentation.

Expertise

5+ years’ experience providing desktop support in a Trade Floor environment.
5+ years supporting Trade Floor PC builds and compliance controls.
Experience in oil and gas industry preferred.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

Job Type: Full-time

Pay: $65,000.00 - $88,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Help desk: 2 years (Required)
Windows: 2 years (Required)
Desktop support: 2 years (Required)

License/Certification:

Driver's License (Required)

Work Location: In person

Quick Apply

Refine Your Search

it specialist jobs in carlsbad, ca

Deskside Support Technician

IT Specialist

IT Technician (Field)

IT Technician

IT Support Specialist

Sr. Desktop Support Technician

Senior IT Systems Specialist

Information Systems Analyst 2

Deskside Support Technician

Service Support Specialist II

IT Agent

Information Technology - IT Support Technician I (Entry level)

IT Service Desk Specialist, Level II

SATCOM Specialist

Basic Tech Support

IT Coordinator

IT Support & Help Desk

IT Service Desk Technician

Software Support Specialist

Help Desk Support Representative

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