Top 166 Service desk operations manager Jobs in Carlsbad, Ca

Hotel Front Desk Supervisor
The Westin/Sheraton Carlsbad Resort & Spa —Carlsbad, CA
- $24 - $26 an hour
- Full-time
- OSHA
- Computer literacy
- Writing skills
Quick Apply
Front Desk Supervisor - Hilton Marbrisa
GRAND PACIFIC RESORTS INC —Carlsbad, CA
- $25.00 - $25.75 an hour
- Weekends as needed
- Microsoft Word
- Background check
- Microsoft Excel
- On-the-job training
Quick Apply
Client Service Associate
Stratos Private Wealth —San Diego, CA
- $70,000 - $85,000 a year
- Full-time
- Background check
- Bachelor's degree
- Financial services
- Paid holidays
- Health insurance
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Spa Concierge
Rancho Valencia Resort & Spa —Rancho Santa Fe, CA
- $22 an hour
- Part-time
- Writing skills
- Merchandising
- English
Quick Apply
Receptionist
Core Association Management LLC —Oceanside, CA
- $20 an hour
- Full-time
- Computer literacy
- Office
- Administrative experience
- Health insurance
- 401(k)
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3d
AYS Communications Manager
Hyatt Vacation Club at The Welk —Escondido, CA
- $75,000 - $78,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
8d
General Manager
STIIIZY —Vista, CA
- $73,000 a year
- Weekends as needed
- Microsoft Excel
- Office
- 3 years
- Paid training
- Paid holidays
Quick Apply
Information Technology Specialist
Four Seasons —Carlsbad, CA
- $29.25 an hour
- Full-time
- Azure
- Mid-level
- Residential
- 401(k)
Part Time Concierge
La Marea Senior Living —Carlsbad, CA
- $20 - $22 an hour
- Part-time
- Background check
- Computer literacy
- Administrative experience
- Paid training
- Paid holidays
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Front Desk / Manager-in-Training
Scenthound San Diego, CA —San Diego, CA
- $24 - $29 an hour
- Part-time
- Cleaning
- Computer skills
- Ability to stand for extended periods
- 401(k)
- Food provided
Quick Apply
13d
Store Manager
Ross Stores —Carlsbad, CA
- $70,310 - $102,578 a year
- Weekends as needed
- 5 years
- Merchandising
- English
Front Office Manager- Temporary
Alila Marea —Encinitas, CA
- $83,600 - $92,000 a year
- Temporary
- Mid-level
- Accounting
- Contracts
- Paid holidays
- Health insurance
4d
Front Desk Administrative Support Coordinator
PMP Management —Carlsbad, CA
- $20 - $25 an hour
- Full-time
- Background check
- Microsoft Outlook
- Office
- Health savings account
- Health insurance
Quick Apply
Inventory Control & Planning Manager
OOLY —Carlsbad, CA
- $75,000 - $150,000 a year
- Full-time
- Microsoft Excel
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
11d
Campus Receptionist (Full-time)
Pima Medical Institute —San Marcos, CA
- $17.58 - $21.10 an hour
- Full-time
- Computer literacy
- Administrative experience
- High school diploma or GED
- Wellness program
- Paid holidays
Quick Apply
8d
Front Office Manager (The Cassara Carlsbad)
GRAND PACIFIC RESORTS INC —Carlsbad, CA
- $28 - $30 an hour
- Full-time
- Microsoft Excel
- OSHA
- Computer literacy
Quick Apply
Director of Front Office
Hyatt Vacation Club at The Welk —Escondido, CA
- $102,000 - $110,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Driving
- Relocation assistance
11d
Catering Manager
GRAND PACIFIC RESORTS INC —Carlsbad, CA
- $38.46 - $52.88 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Assistant, People & Operations
CANYON BICYCLES USA INC —Carlsbad, CA
- $25 - $28 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Assistant Manager
STIIIZY —Vista, CA
- $25 a year
- Overtime
- Mid-level
- Office
- 21 years or older
- Paid training
- Paid holidays
Quick Apply

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service desk operations manager jobs near carlsbad, ca

Hotel Front Desk Supervisor

The Westin/Sheraton Carlsbad Resort & Spa -
Carlsbad, CA

Quick Apply

Job Details

Full-time
$24 - $26 an hour

Qualifications

Labor law compliance
Computer operation
Hotel policy compliance
OSHA
FMLA
Anti-discrimination law
Computer literacy
Safety regulations
Writing skills
Copy machines
Basic math
Shift management
High school diploma or GED
Hiring
Supervising experience
ADA compliance
Fax machines
Dollies
Computer skills
10 key typing
Training & development
Equal Employment Opportunity (EEO)
Hotel management

Full Job Description

POSITION PURPOSE

Oversee the daily operations of the Front Desk Department and Guest Service areas. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in the absence of the Front Office Manager.

ESSENTIAL FUNCTIONS

Ensure WELCOME process is followed by all associates, proper recognition of BONVOY members, 15/10 rule is being followed by all associates, check out is efficient, and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification, input of personal information, and credit are established and all posting, rate schedules, packages, cash transactions, account settlements and deposits are handled correctly.
Observe front desk and telephone attendants and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally stating first name, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through, Guest and Associate requests are input into GXP, follow up calls are made to guest and time of tasks completed are ensured.
Direct and train front desk staff and operators. Assist in new-hire and on-going training. Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule. Train all associates in Marketplace and SOP’s.
Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff in Buzz sessions. Check status of departures on a daily basis. Corporate Connect Lounge and ensure open and closed on time as well as operated efficiently. Make sure all stock for necessary printing is ordered. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, Night Audit, and the Front Office Manager. Ensure Night Audit is processing all tasks correctly and completely. In absence of Bell Captain oversee the Valet and Bell Departments.
Ensure all necessary reports, time edit are completed on a daily basis, Daily Department Associate Audits, and forms are completed daily. Track and log all upgrades, call offs, and guest complaints. Complete and present performance reviews as well as proposals for increases. Pre screening front office applicants, reference checks, new hire paperwork, and all associate paperwork for payroll processing.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

This position will require associate to train during the overnight hours in order to have a clear understanding and successfully complete a Night Audit shift when the need should arise.
Assist Guest Relations/Receivables as necessary.
Any other duties as assigned by the Front Office Manager.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Extensive knowledge of the hotel, its services and facilities.
Must have excellent customer relations skills and leadership capability.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computational ability.
Must possess basic computer skills.
Must have excellent leadership capability and customer relations skills.
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

Physical Demands

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
Must be able to sit at a desk for up to 4 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 15 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Qualifications

Education & Experience

High School diploma or equivalent required.
Front desk experience required.
1-2 years supervisory experience preferred.
Experience at a property of similar size and quality preferred.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Experience:

Hotel management: 2 years (Required)

Ability to Commute:

Carlsbad, CA 92008 (Required)

Work Location: In person

Quick Apply

Refine Your Search

service desk operations manager jobs in carlsbad, ca

Hotel Front Desk Supervisor

Front Desk Supervisor - Hilton Marbrisa

Client Service Associate

Spa Concierge

Receptionist

AYS Communications Manager

General Manager

Information Technology Specialist

Part Time Concierge

Front Desk / Manager-in-Training

Store Manager

Front Office Manager- Temporary

Front Desk Administrative Support Coordinator

Inventory Control & Planning Manager

Campus Receptionist (Full-time)

Front Office Manager (The Cassara Carlsbad)

Director of Front Office

Catering Manager

Assistant, People & Operations

Assistant Manager

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