Company Description
Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
About Fairmont Grand Del Mar
Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun and inspiration leads to immersion.
Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.
Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.
What is in it for you:
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Employee benefit card offering discounted rates in Accor worldwide for you and your family
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Learning programs through our Academies designed to sharpen your skills
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Ability to make a difference through our Corporate Social Responsibility activities
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Career development opportunities with national and international promotion opportunities. The sky is your limit.
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Rate of Pay: $19.00 per hour
Job Description
The Beverage Cart Attendant is responsible for taking the guest’s food and beverage orders. This is a fast-paced position with constant customer/member interaction. This person must be highly motivated, energetic, and possess great communication and organizational skills.
Responsibilities include (but are not limited to):
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Serve as a representative of the Club, displaying courtesy, tact, consideration, and discretion in all interactions with other staff, management, members, and guests.
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Accurately take and deliver food and beverage orders, ensuring prompt and courteous service.
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Handle all guest checks according to hotel policy, ensuring accurate billing and secure handling of transactions.
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Possess knowledge of alcohol and understand drink and bar service standards.
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Maintain a neat and clean workstation.
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Assist in the setup and execution of special events and functions held in the lounge, locker room, or other areas.
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Clean, organize, and stock the beverage cart and storage area to ensure efficient service.
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Regularly check inventory levels and restock as necessary.
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Make every effort to learn members’ names, interests, etc., to provide personalized service.
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Accommodate all member/guest needs/requests promptly and courteously.
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Assist guests in a friendly, professional manner to provide the best possible service as specified in The Grand Del Mar’s service standards.
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Maintain a congenial appearance to positively represent the Club.
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Maintain proper uniform, ID badge, and nametag at all times to ensure professional appearance and identification.
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Work well independently and collaboratively with the support team at the Clubhouse.
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Maintain communication with colleagues to ensure seamless service.
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Maintain pars and equipment as needed to accomplish all service tasks effectively.
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Report any maintenance or supply issues to the supervisor promptly.
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Complete all side work as assigned by the Supervisor or Manager, including cleaning tasks and preparation for the next shift.
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Collect and act upon feedback from members and guests to continually improve the quality of service and facilities.
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Participate in regular training sessions to stay updated on service standards, new products, and safety procedures.
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Comply with all Club Safety Regulations and actively participate in ongoing Safety Seminars to ensure a safe environment for everyone.
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Understand and apply golf course etiquette to enhance the guest experience.
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Perform other job-related duties as assigned by the Clubhouse Grill General Manager or Director of Golf, ensuring flexibility and adaptability to meet operational needs.
Qualifications
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Valid Driver’s License: Required for potential errands or transportation tasks.
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Food Handlers Card
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RBS Certification
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Education: High School graduate or equivalent, demonstrating basic educational attainment.
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Flexible Work Schedule: Ability to work weekends, evenings, and holidays as needed to accommodate the Club’s schedule.
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Customer Service Excellence: Demonstrated refined customer service and interpersonal skills to ensure a positive experience for members and guests.
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Sales Skills: Ability to upsell and promote menu items to enhance guest satisfaction and increase sales.
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Positive Attitude: Maintain a positive, enthusiastic, and accommodating attitude at all times.
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Member Familiarity: Must become familiar with and accustomed to members' interests and preferences to provide personalized service.
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Effective Communication:
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Must be able to communicate effectively with members, guests, and employees.
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Proficiency in the English language is essential for clear communication.
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Multilingual abilities are a plus to cater to a diverse membership base.
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Problem-Solving Skills: Ability to think quickly and resolve issues in a professional manner.
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Attention to Detail: Ensure meticulous attention to detail in all aspects of the role, from cleanliness to service quality.
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Team Collaboration: Ability to work well in a team environment, supporting and cooperating with colleagues and management.
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Knowledge of Safety Protocols: Understanding and compliance with safety protocols and procedures.
Additional Information
Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
