Top 871 Customer service representative, tier 1 Jobs in Cary, Nc

Customer Support Associate
Xylem —Morrisville, NC
- $34 - $38 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Paid holidays
4d
Lead Service Technician
Plumbing Service Professionals Inc —Fuquay-Varina, NC
- $28 - $35 an hour
- Full-time
- Background check
- Residential
- Driving
Quick Apply
CDL-A Dedicated Team Driver-Home Weekly
Venture Transport —Durham, NC
- $2,100 a week
- Full-time
- Dedicated
- Owner-operator
- CDL A
- Health insurance
- Dental insurance
Quick Apply
Multilingual Customer Success Specialist
Simply Easier Payments —Chapel Hill, NC
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- Spanish
- Mid-level
- Health insurance
- 401(k)
Quick Apply
A-Level European Automotive Technician | Up to $60/HR - 2237
Promotive —Raleigh, NC
- Up to $60 an hour
- Full-time
- Background check
- 5 years
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply
Field Marketer
Renuity —Raleigh, NC
- $55,000 - $85,000 a year
- 8 hour shift
- Ability to walk for extended periods
- No experience needed
- Ability to stand for extended periods
- Health insurance
- Dental insurance
Quick Apply
Executive Director
Brookdale Senior Living Inc. —Durham, NC
- Nights as needed
- Writing skills
- 3 years
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Quick Apply
2d
Director of Business Development
St. Moritz Security Services —Raleigh, NC
- $185,000 - $255,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Contracts
- Health insurance
- 401(k)
Quick Apply
Interventional Radiology Technologist
Siemens Healthineers —Durham, NC
- Overtime
- Hospital
- BLS Certification
- Mid-level
- Free parking
- Loan repayment program
Quick Apply
2d
IT Systems Engineer
Technical Source —Clayton, NC
- Overtime
- Computer science
- Computer Science
- 5 years
Quick Apply
Nuclear Medicine Technologist - Greenville/Columbia, SC
Siemens Healthineers —Durham, NC
- Full-time
- CPR Certification
- Patient monitoring
- Hospital
- Free parking
- Loan repayment program
Quick Apply
2d
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Garner, NC
- $17.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
3d
Call Center Rep/Service appointment setter
Fred Anderson Toyota —Raleigh, NC
- $20 - $22 an hour
- Full-time
- 18 years or older
- Spanish
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Outbound Call Specialist
Open Desk —Wake Forest, NC
- $17 an hour
- Full-time
- Remote
- Research
- Organizational skills
- Communication skills
- Paid training
- Paid holidays
Quick Apply
3d
Customer Service Representative (CSR) / Patient Registration
JMA Pediatrics - Jeffers, Mann & Artman —Cary, NC
- $17 - $19 an hour
- Full-time
- High school diploma or GED
- Criminal background check
- Pediatrics
- Profit sharing
- Disability insurance
Customer Service Assistant
WakeMed Health & Hospitals —Raleigh, NC
- Full-time
- High school diploma or GED
- Business Administration
- Business
3d
Customer Service Representative I (Remote Raleigh, NC)
First Citizens Bank —Raleigh, NC
- Full-time
- Remote
- Spanish
- High school diploma or GED
- Bachelor's degree
2d
Desktop Support Level 2
Americas Technician Services —Raleigh, NC
- $25.00 - $38.50 an hour
- Urgently hiring
- Mid-level
- Windows
- Microsoft Office
Quick Apply
Call Center Rep
Wake Orthopaedics —Raleigh, NC
- Full-time
- Mid-level
- Paid time off
Quick Apply
Virtual Patient Support Specialist
Syneos Health Commercial Solutions —Raleigh, NC
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
2d

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Customer Support Associate

Xylem -
Morrisville, NC

Apply Now

Job Details

Full-time
$34 - $38 an hour
4 days ago

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
Employee discount
Retirement plan

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
High school diploma or GED
Conflict management
Sales management systems proficiency
Customer information system software
Technical Proficiency

Full Job Description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Hybrid | Morrisville, NC

Make an Impact Through Exceptional Customer Support

Are you a customer-focused professional who thrives in a fast-paced environment and enjoys solving problems, managing complex orders, and collaborating across teams? We're looking for a Customer Support Associate who can deliver outstanding service while ensuring accuracy in order processing, billing activities, and customer account management.

In this role, you'll serve as a critical link between customers and internal teams, helping to streamline operations, resolve issues, and create a seamless customer experience from order entry through fulfillment.

Why This Role Is Different

This position goes beyond traditional customer service. You'll take ownership of complex software and services orders, support financial transactions such as credits and debits, and serve as a trusted resource for both customers and colleagues. Your insights will help improve processes, drive customer satisfaction, and strengthen operational excellence.

What You'll Be Doing

Manage order triage activities and accurately enter software and services orders ranging from straightforward to highly complex.
Process customer credits and debits in accordance with established accounting policies and procedures.
Handle escalated customer inquiries and technical issues with minimal supervision.
Maintain detailed, accurate, and timely records of customer interactions and transaction activities.
Partner with cross-functional teams to resolve customer concerns and operational issues efficiently.
Identify recurring customer challenges and provide recommendations for process improvements.
Support and mentor less-experienced Customer Service Representatives by sharing knowledge and best practices.
Ensure timely follow-up and communication with customers regarding orders, billing, and account inquiries.
Contribute to a positive, collaborative team culture focused on customer success and continuous improvement.

Where You'll Make an Impact

Delivering a world-class customer experience through responsive support and issue resolution.
Improving operational efficiency through accurate order management and financial transaction processing.
Supporting business growth by ensuring customers receive timely, reliable service.
Driving continuous improvement through feedback, troubleshooting, and process recommendations.

What We're Looking For

Required Qualifications

High school diploma or equivalent required.
3+ years of customer service experience in a fast-paced business environment.
2+ years of experience supporting billing, invoicing, accounts receivable (AR), accounts payable (AP), quoting, or similar transactional activities.
Experience with an ERP/CRM system
Strong verbal and written communication skills with a customer-centric approach.
Excellent organizational skills and attention to detail.
Proven problem-solving and conflict-resolution abilities.
Ability to prioritize multiple tasks and manage competing deadlines effectively.
Strong proficiency with Microsoft Office applications, including Outlook, Excel, and Teams.
Ability to learn new systems, processes, and technologies quickly and independently.

Preferred Qualifications

Associate's or Bachelor's degree.
Experience working with CRM, ERP, and customer service platforms such as Salesforce, Zuora, BPCS, EDI, or similar systems.
Experience supporting software, services, or technology-based products and solutions.

The Kind of Candidate Who Thrives Here

You enjoy helping customers and finding solutions to complex issues.
You are highly organized and take pride in getting the details right.
You can confidently navigate both customer service and transactional/accounting-related responsibilities.
You collaborate well with others and are willing to share knowledge and support teammates.
You are proactive, adaptable, and continuously look for ways to improve processes and customer experiences.

What We Offer

Competitive pay: $34–$38 per hour
Hybrid work environment in Morrisville, NC
20 days PTO to start + paid holidays
Day one medical, dental, and vision coverage
Generous retirement savings plan with company contribution
Paid parental leave
Tuition reimbursement
Career progression and skill development
Wellness programs and employee discounts
Recognition and reward programs

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Apply Now

Refine Your Search

customer service representative, tier 1 jobs in cary, nc

Customer Support Associate

Lead Service Technician

CDL-A Dedicated Team Driver-Home Weekly

Multilingual Customer Success Specialist

A-Level European Automotive Technician | Up to $60/HR - 2237

Field Marketer

Executive Director

Director of Business Development

Interventional Radiology Technologist

IT Systems Engineer

Nuclear Medicine Technologist - Greenville/Columbia, SC

Bilingual Customer Service Specialist (Spanish)

Call Center Rep/Service appointment setter

Outbound Call Specialist

Customer Service Representative (CSR) / Patient Registration

Customer Service Assistant

Customer Service Representative I (Remote Raleigh, NC)

Desktop Support Level 2

Call Center Rep

Virtual Patient Support Specialist

I want to receive the latest job alert for customer service representative, tier 1 in cary, nc

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