Top 46 It technical support Jobs in Casco Me

IT Support Specialist
Entech —South Naples, ME
- Full-time
- Background check
- Azure
- Basic math
- Paid holidays
- Disability insurance
13d
IT Support Specialist
Community Concepts —Lewiston, ME
- $22 - $24 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- 403(b) matching
- Paid holidays
Quick Apply
3d
IT Support Engineer
Hunting Dearborn Inc (9A2497K) —Fryeburg, ME
- Overtime
- Hybrid work
- Microsoft Excel
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
HIT Support Engineer
ANDROSCOGGIN HOME HEALTH SERVICES INC —Lewiston, ME
- $24.39 - $34.14 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Tuition reimbursement
- Paid time off
3d
Field PC Technician III
Shaw's —Auburn, ME
- $26.57 - $34.53 an hour
- Weekends as needed
- Clean driving record
- Bachelor of Science
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Software Support Specialist - Payments
Tyler Technologies —Yarmouth, ME
- $46,500 - $55,000 a year
- Word processing
- Data analysis skills
- Analysis skills
Quick Apply
Technical Service Representatives
Robotic TurnKey Solutions —Turner, ME
- Part-time
- Mid-level
- Electrical experience
- Mechanical knowledge
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Windham, ME
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Application Support Consultant Team Lead
Iptor Sweden —Lisbon, ME
- Full-time
- Hybrid work
- Recruiting
- Senior level
SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
HCLTech —Greene, ME
- $88,000 a year
- Windows
- Senior level
11d
Manager Customer Service
Hannaford —Turner, ME
- $49,400 - $67,496 a year
- Full-time
- Mid-level
- High school diploma or GED
- Budgeting
8d
PT Customer Service Leader
Hannaford —North Windham, ME
- $17.35 - $24.75 an hour
- Part-time
- 18 years or older
- US work authorization
- In-person
Quick Apply
7d
FT Assistant Manager Customer Service
Hannaford —North Windham, ME
- $18.95 - $27.25 an hour
- Full-time
- Merchandising
- Mid-level
- Office
4d
FT Customer Service Manager Trainee (H)
Hannaford —Gray, ME
- $18.95 - $27.25 an hour
- Full-time
- Sales
- Merchandising
- Mid-level
National Intake Trainer (Acute)
KabaFusion —Falmouth, ME
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Training Lead-Truss
Alpine —Portland, ME
- $81,000 - $110,000 a year
- Online Application
- Remote
- Spanish
- 5 years
- Travel
Customer Service Representative (Bank)/Req #1155 (Onsite Only)
Partners Bank —Limerick, ME
- Full-time
- Office
- Residential
- Business development
- Flexible schedule
Quick Apply
PT Customer Service Leader - $2/hr site differential
Hannaford —Yarmouth, ME
- $17.35 - $24.75 an hour
- Part-time
- 18 years or older
- Management
- Communication skills
PT/FT Customer Service Leader - $2/hr site differential
Hannaford —Yarmouth, ME
- $17.35 - $24.75 an hour
- Full-time
- 18 years or older
- Communication skills
- Entry level
Customer Service Assistant I (Bank CSA)/Req #1185 Onsite Only
Partners Bank —Buxton, ME
- Full-time
- Office
- US work authorization
- In-person
- Flexible schedule
Quick Apply
1d

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it technical support jobs near casco me

IT Support Specialist

Entech -
South Naples, ME

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Job Details

Full-time
13 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Azure
Basic math
English
Public Cloud
Windows
Printer (troubleshooting support)
Hyper-V
IPv6
High school diploma or GED
SQL
Driver's License
Cloud service support
Desktop (troubleshooting support)
Remote access software
Desktop applications
WAN
Server virtualization
Networking equipment (troubleshooting support)
macOS
Productivity software
VPN management
Technical Proficiency
Server hardware support
Active Directory management
Mobile devices

Full Job Description

Description

Full-Time

Exempt

On-Site at Client Location

Candidates should live within a reasonable commuting distance of the Naples location (typically 30–45 minutes).

Position Summary

Support Engineers (IT Support Specialists) are responsible for providing support on Tier 1 and Tier 2 incoming reactive and proactive service requests. Work performed for this role will take place both onsite and remotely from Entech’s Service Desk, and potentially at one of our locations with augmented staff. Support Engineers will work independently and as part of a team to answer service desk calls, urgently analyze technical issues, troubleshoot over the phone / onsite / via remote access and escalate problems when appropriate. Support Engineers will be responsible for a healthy ticket queue, entering time and notes into tickets as it occurs, managing their daily schedule and overall board management.

Why Entech?

Entech is a Managed IT Services Provider with 28 years of experience delivering secure and reliable technology solutions to businesses throughout Florida. As a Managed Service Provider (MSP), we manage and support our clients’ technology environments—including help desk support, infrastructure management, cybersecurity, cloud platforms, and long-term IT strategy—allowing organizations to focus on their business while we handle their technology.

With offices in Fort Myers, Naples, Bradenton, and Fort Lauderdale, we now serve organizations across Southwest and Southeast Florida and continue to grow our team of talented technology professionals.

Essential Duties and Responsibilities

Identify, troubleshoot, and document user issues to resolution, while maintaining superior customer satisfaction.
Work with end users to resolve reactive support requests. These issues will be related to Windows servers and desktops, Microsoft cloud services including Microsoft 365 and Azure, firewalls, managed switches, and LAN/WAN connectivity issues.
Work to resolve proactive alerts and monitors generated by the NOC. These issues will be related to backups, viruses, impending hardware failures, licensing issues and more.
Manage your daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within preapproved targets.
Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Improve customer service, perception, and satisfaction.
Effectively communicate the scope of work for all hourly clients.
Work in a team and communicate effectively.
Escalate service or project issues that cannot be completed within agreed service levels.

Required Technical Skills

Intermediate proficiency in and ability to troubleshoot:
Windows 10 and 11 Operating Systems
Workstation and Server Hardware
Printer and Multi-function devices and technologies
Standard Windows Applications.
Microsoft Office Suite
Email and Mobile Device connectivity
Basic proficiency in and the ability to troubleshoot:
Mac OS troubleshooting
IPv4 and IPv6 technologies
LAN/WAN connectivity issues
Hyper-V, vSphere, Citrix, SQL, and Terminal Services
Active Directory
Windows Server2008– 2022
VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec)
Microsoft 365 and Microsoft Azure

Required Skills and Abilities

Comprehensive knowledge of information systems technology subjects and extensive knowledge of hardware and software with the ability to keep abreast of new technologies.
Ability to read and interpret documents, write routine reports and correspondence, and speak effectively in English.
Ability to perform basic math computations.
Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form.
Ability to maintain composure and handle stressful situations.
Must be detail oriented, organized, multi-task oriented and possess excellent communication skills.

Education and Experience

High School Diploma or GED (Two years college or equivalent work experience preferred).
One to two years working in a Technical Support/Service Desk environment preferred.

Certifications and Licenses

CompTIA A+ or Equivalent
CompTIA Network+ or Equivalent preferred

Benefits:
Free Employee Medical Insurance
Additional Employer Paid Medical Options
Fully Vested 401(k) Match
Flexible Time Off (an unlimited amount of paid time off days)
Free $10,000 Life Insurance Policy
Six Paid Holidays – PLUS Black Friday!
Flexible Schedule Options
Fun Employee Events – Yearly Culture Building Events

Options available for dental, vision, accident, hospital, short term disability, long term disability, Identity theft protection and additional life insurance.

Entech is an Equal Opportunity Employer. Entech participates in E-verify for all employees.

This position requires the passing of a level 2 background check as well as a pre-employment drug screening. A valid driver’s license is required for this position.

Apply Now

Refine Your Search

it technical support jobs in casco me

IT Support Specialist

IT Support Specialist

IT Support Engineer

HIT Support Engineer

Field PC Technician III

Software Support Specialist - Payments

Technical Service Representatives

Seasonal, Operations Technical Specialist (Part Time)

Application Support Consultant Team Lead

SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Manager Customer Service

PT Customer Service Leader

FT Assistant Manager Customer Service

FT Customer Service Manager Trainee (H)

National Intake Trainer (Acute)

Training Lead-Truss

Customer Service Representative (Bank)/Req #1155 (Onsite Only)

PT Customer Service Leader - $2/hr site differential

PT/FT Customer Service Leader - $2/hr site differential

Customer Service Assistant I (Bank CSA)/Req #1185 Onsite Only

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